Mortgage Medics Reviews 

1,858
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpful guidance throughout the entire process. Many people highlight the outstanding service, noting that the company makes complex situations feel effortless and stress-free. Reviewers also appreciate the competitive pricing and the team's dedication to securing the best possible deals and interest rates. The prompt and clear communication, with advisors always available to answer questions and provide updates, further enhances the positive experience, leading many to recommend the service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism,... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with securing the best... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied

Rated 5 out of 5 stars

Mortgage Medics and it's representative Will have been fantastic. I used them twice, with the second time allowing me to complete on my property. Moreover they did not charge me additional costs w... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,858)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Mortgage Medics and it's representative…

Mortgage Medics and it's representative Will have been fantastic. I used them twice, with the second time allowing me to complete on my property. Moreover they did not charge me additional costs when I returned to them after my first purchase fell through.

They actively chased better deals for me and helped save me additional costs.

Neither Will nor the team could have been more helpful and I strongly recommend them and would use again.

September 26, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Jack - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Will and we were able to help you complete on your purchase in the end! I hope you're settling in well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Dream team!…

Will and Andrea were absolutely incredible advisers for my first home purchase. They were so responsive and patient with all my silly questions, gave really sound advice, and were an absolute delight to deal with throughout what could have been a very stressful process. I’m so grateful to them both, they’ve helped me realised my dream of buying my first home, and I thoroughly recommend them for anyone looking for mortgage advice x

September 15, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Jonno - thanks for such a thoughtful and generous review. I'm delighted to hear we were able to help you with your first home purchase, and you had a great experience with Will & Andrea. I hope you make many happy memories in your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Fantastic professional service from…

Fantastic professional service from Gareth at Mortgage Medics. The whole process was simple and I was kept informed from start to finish.

September 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lorna - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth and we were able to secure the outcome you were hoping for. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Throughout the whole process of my…

Throughout the whole process of my remortgage, Will has been fantastic. All enquiries were answered quickly and Will was always willing to take a call to go over things with me and explain the finer details. Excellent service all round.

September 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Matthew - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Will and we were able to support you with your remortgage to a successful conclusion. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Lifetime Mortgage

Mortgage Medics (Sam Murphy dealing) came up
with a solution to our mortgage enquiry, we had not even considered. During the process, which was long and drawn out due to complications with the sale and purchase we were trying to complete, Sam was by our side all the way and kept in touch and was available for advice at any time. Couldn't be happier with the service provided.

July 30, 2025
Unprompted review
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Reply from Mortgage Medics

Hi John - thanks for taking the time to leave a review and for your kind words. It was a pleasure working with you and I'm delighted we got there in the end. I look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Really excellent service from Gemma

Really excellent service from Gemma. Personalised advice and support, caring and compassionate, and very knowledgeable. Nothing seemed like too much trouble. We are so grateful for her help and support, and really pleased with our mortgage product.

September 22, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lisa - thanks for taking the time to leave a review. I'm delighted to hear you had a great experience with Gemma. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Top Class!

Mortgage Medics make the whole process quick and easy. Gareth and Toby were on top of changes in rates and made sure I was kept updated throughout so I could make the best decision for me. I would recommend them 100%!

July 7, 2025
Unprompted review
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Reply from Mortgage Medics

Hi HT - thanks for taking the time to leave a review and for your kind words about Gareth & Toby. I'm delighted to hear you had a great experience and we were able to get you a better rate than initially expected. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful, patient, and friendly. Ella was knowledgeable and took all the stress out of remortgaging

September 10, 2025
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Reply from Mortgage Medics

Hi Charlotte - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great remortgage experience with Ella and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Gemma was really helpful and able to…

Gemma was really helpful and able to explain our options clearly, succeeding in securing us the deal we were hoping for!

September 10, 2025
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Reply from Mortgage Medics

Hi Simon - thanks for your kind words. I'm delighted to hear you had a great experience with Gemma and we were able to get a remortgage outcome you were happy with. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very good

Ella was very helpful with the remortgage process. Excellent communication and very knowledgeable.

September 9, 2025
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Reply from Mortgage Medics

Hi Sam - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Ella and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

A very efficient and professional…

A very efficient and professional service. It was a pleasure dealing with Mortgage Medics and Ella specifically.

September 9, 2025
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Reply from Mortgage Medics

Hi Harry - thanks for taking the time to leave a review and for your kind words about Ella. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

An incredible company

An incredible company filled with lovely people. Both myself and many of my friends have had a seamless experience with mortgage medics. From the moment of contact, their help is personal and tailor made for you, right through to completion. Great with regular check ins and making all information transparent and easy to understand. Would recommend to anyone looking for help or not knowing where to begin with a mortgage!

September 5, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Ana - thank you for taking the time to leave such a generous and thoughtful review. I'm delighted to hear you had a great experience with us and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Highly recommended for FTBs

Undray and his team at Mortgage Medics were brilliant for us. They were communicative, clear and highly responsive to any questions we had. They helped us every step of the way until we had the keys in our hand. Would fully recommend, especially for any FTBs daunted by the process ahead.

July 17, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Arjan - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Undray and we were able to help you with your first home purchase. I hope you're settling in well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Undray is a fantastic Advisor who took…

Undray is a fantastic Advisor who took us through the process diligently. I am happy with his service.

June 27, 2025
Unprompted review
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Reply from Mortgage Medics

Thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 4 out of 5 stars

It was a great experience working with…

It was a great experience working with Undray as he was able to get us a competitive rate.
Undray and Lucy were also available to follow-up at every point to ensure all the documentation was done appropriately.

August 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Iyanouluwa - thank you for choosing us for your mortgage needs. I'm delighted to hear you had a great experience with Undray & Lucy. Do let us know if there's anything we could have done differently to earn 5 stars from you. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very professional and helpful

Had a great experience with mortgage medics. We dealt with Gareth and Toby who were both very professional and helpful. Always available to answer any queries and made the whole process of applying and getting a mortgage stress free. Would definitely recommend!

August 27, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Tom - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth & Toby, and we were able to take the stress out of the process! We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

We have used Mortage Medics many times

We have used Mortage Medics many times. They make the process so easy. They always find us good deals. We have never needed to chase them They are always very efficient.
Thanks Ella for sorting our last mortgage.

August 26, 2025
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Reply from Mortgage Medics

Hi Jacqueline - thanks for taking the time to leave a review and for trusting us again with your mortgage needs. I'm delighted to hear you had a great experience with Ella and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Ella - mortgage medics

Ella was a lot of help when helping me secure my first mortgage. Talked me through everything step by step at any hour of the day!
Would highly recommend, especially as a first time buyer!

August 21, 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Emily - thanks so much for leaving a review. I'm delighted to hear you had a great experience with Ella and we were able to help you buy your first home! I hope you're settling in well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great friendly service

The team had us informed at all times on our mortgage and insurance options. They responded promptly and robustly to all of our queries. Highly recommended!

July 29, 2025
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Reply from Mortgage Medics

Hi Yannis - thank you for taking the time to leave a review. I'm delighted to hear you had a great experience with Will and we were able to help you with your purchase. I hope you're settling in well and make many happy memories in your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great service!

Great service!

August 20, 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Katharine - thanks for leaving a review and rating us 5 stars. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

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