Mortgage Medics Reviews 

1,858
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpful guidance throughout the entire process. Many people highlight the outstanding service, noting that the company makes complex situations feel effortless and stress-free. Reviewers also appreciate the competitive pricing and the team's dedication to securing the best possible deals and interest rates. The prompt and clear communication, with advisors always available to answer questions and provide updates, further enhances the positive experience, leading many to recommend the service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism,... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with securing the best... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied

Rated 5 out of 5 stars

Mortgage Medics and it's representative Will have been fantastic. I used them twice, with the second time allowing me to complete on my property. Moreover they did not charge me additional costs w... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

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5.0

All reviews

(1,858)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic support

Jon was truly fantastic in helping us through the process of applying for a mortgage. As first time buyers, he guided us through the process right from the start and was extremely helpful throughout. It would have been a lot harder to do without his support and we are incredibly grateful for his time.

Thanks Jon! A great service all round!

August 19, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Alfred - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Jon and we were able to help you take your first step on the property ladder - it's what we love most! I hope you're settling in well to your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Exceptional service and advice

Using Ella at Mortgage Medics has been one of the best decisions we've made in the process of buying our first home, and made the whole process a lot simpler and less stressful. She was so knowledgeable, supportive and went above and beyond to guide us through the ups and downs of finding and securing a mortgage that was the best fit for us. No question was too silly and the quality of service was exceptional. Thank you Ella!

August 15, 2025
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Reply from Mortgage Medics

Hi Rachel & Tom - thanks for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Ella and I hope you're settling in well to your new home! We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Thank you Undray - Mortgage Medics were brilliant

I was recommended Mortgage Medics, and I’m so glad I chose them! My advisor, Undray, was incredibly helpful and I can’t speak highly enough of him. He was diligent and supportive throughout the entire process, from start to finish. His knowledge was invaluable to me as a first-time buyer. I highly recommend Mortgage Medics to anyone looking to explore their options. Undray was transparent and realistic, working hard to help me purchase my property.

July 30, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Jordan - thanks so much for taking the time to leave such a generous review. I'm delighted to hear Undray provided a great service to help you get on the property ladder and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great Team at Mortgage Medics!

Gemma, Toby and the team were approachable, supportive and professional all the way. Highly recommend!

July 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lucy - thank you for the 5-star rating and your kind words. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great experience over the past year or…

Great experience over the past year or so. Always helpful advice

August 15, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Jihan - thanks for taking the time to leave a review and for your kind words. It was a pleasure helping you buy your new home and I hope you're settling in well. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Thank you Gemma and mortgage medics

Gemma Green helped us with our mortgage recently and it's not often I can say that it's a pleasure to speak with someone who is so knowledgeable about what they do for a living.
Thank you Gemma for helping us get the best interest rate and deal we could possibly get!

July 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Alex - thanks for taking the time to leave a review, and for your kind words. I'm delighted to hear you had a great experience with Gemma and we were able to secure the best mortgage deal possible for you. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Fantastic service from Gemma & Toby

Gemma & Toby have been absolutely fantastic to deal with. Our purchase has been anything but smooth and it was 14 months between our first meeting with Gemma and completion! We have always felt that the advice we have been given has been insightful and with our best interests in mind. Thank you so much Gemma & Toby!

August 11, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Guy - thanks for taking the time to leave such a generous review. I can promise you we were all living and breathing your roller-coaster property journey over the last 14 months! I hope you're settling in well to your new home and make many happy memories there. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Gemma was amazing

Gemma was amazing! She stepped in when our previous independent advisor messed up. She was patient, understanding and professional. She got everything done for us in 30 days! We cannot thank her and the Mortgage Medics team enough!

August 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Elaria - thanks for taking the time to leave a review and for your kind words. I'm delighted to hear Gemma was able to step in and deliver a positive solution quickly after you were let down elsewhere. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great service

Great service. They always go above & beyond. Will definitely use them again

July 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lee - thank you for your kind words and the 5-star rating. We appreciate your returning custom and look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent service, thorough, professional, practical and very approachable.

We found Mortgage Medics absolutely invaluable in securing the right mortgage solution for a recent house purchase. Gemma took the time to gain a full understanding of our aims and circumstances and explored several different avenues. Her final recommendation was ideally tailored to our needs and was competitively priced.
Along the way she gave helpful advice about the purchasing process, was always quick to respond to new information and developments and was always a pleasure to speak to, being professional and friendly.
We will definitely be coming back to Mortgage Medics for more help when the 5 year Fixed period ends and would wholeheartedly recommend them if you are looking to get a mortgage.

August 4, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Peter - thanks for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Gemma. We know that buying a home can be fraught with stress and frustration, so we always try to support with more than just your mortgage. I hope you're settling in well to your new home and make many happy memories there. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

I have been working with Will and…

I have been working with Will and Andrea throughout my recent re-mortgage application. They are both so speedy, extremely helpful, knowledgable and you feel like the urgency you have as a client is matched by them both! I wouldn't look anywhere else for a Mortgage broker!

August 6, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Seb - thanks for taking the time to leave a review. I'm delighted to hear you had a great experience with Will & Andrea and we were able to support you through your recent remortgage process. We appreciate your business and look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Exceptional support throughout a drawn out sale.

Mortgage Medics provided me expert impartial advice and great customer service throughout what ended up being a drawn out and complex experience getting onto the property ladder due to a lengthy probate - and all for a fixed cost that didn't go up despite the length of time between initial appointment and eventual purchase, and the multiple rate changes they diligently searched for throughout the process to ensure I secured the best rate possible.

At the start of the process I visited their Hove offices and Ella talked me through my options and calculated my affordability. I am dyslexic and throughout the process they were happy to provide accommodations to assist with the paperwork-fraught process of purchasing property, by taking me through things at my own pace in the initial meeting and with excellent customer service over the phone.

June 17, 2025
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Reply from Mortgage Medics

Hi Josh - thank you for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Ella and we were able to help you with your move. I hope you're settling in well to your new home and make many happy memories there. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

I couldn’t have asked for a better…

I couldn’t have asked for a better service. Completely seamless! Always felt in safe hands. Thanks to Gemma and her support Toby.

July 30, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Joe - thanks for taking the time to leave a review and for your kind words. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

What a pleasure and ease.

I had the pleasure of dealing with a lovely helper called Gemma and although I had nothing but negatives from friends and family about the headache of buying a house. As a first time buyer and doing it solo. Gemma made it so easy and was the most helpful throughout the whole situation. There were delays in my purchase but that had nothing to do with mortgage medics. They were the people that eased my mind a lot. ***** highly recommend.

February 1, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Chris - thanks for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Gemmand and we were able to help you buy your first home! I hope you're settling in well and make many happy memories there. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very professional & kept us up to date…

Very professional & kept us up to date at all times

July 25, 2025
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Reply from Mortgage Medics

Thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

We had a great experience with Mortgage…

We had a great experience with Mortgage Medics after they were recommended to us. The team checked the market for us a few times after our initial offer as our purchase process took so long and the market had shifted, plus they organised a new mortgage offer for us when our original one expired. Great communication throughout.

July 1, 2025
Unprompted review
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Reply from Mortgage Medics

Thanks very much for taking the time to leave a review. I'm delighted to hear you had a great experience with us and we were able to help you secure the best mortgage deal for your purchase. I hope you're settling in well to your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Thank you Mortgage Medics

Couldn’t be happier with Ella and the team at Mortgage Medics. Ella was supportive and diligent throughout the process. As a first-time buyer, navigating the home-buying process felt daunting but I felt reassured knowing I could trust in Ella to act in my best interests. With several key decisions to be made during the process I felt comfortable asking any questions or sharing any concerns and never felt pressured to go down a particular route. Buying a house is one of the significant events in life and I felt fortunate to have come across Mortgage Medics and then to have been assigned with Ella.

July 17, 2025
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Reply from Mortgage Medics

Dear Keiichi, thank you for your kind words about Ella and our team at Mortgage Medics. We are committed to providing supportive and transparent experiences for first-time buyers, and we're thrilled to hear that you felt reassured and well-informed throughout your journey. Please don’t hesitate to reach out if you have any further questions or need assistance in the future!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Swift and easy remortgage application

Will and Andrea were incredibly helpful through the process of remortgaging.

We were kept up to date on available rates from various lenders through the entire application process up until our existing mortgage expired.

Thanks again to the team for the swift process and ensuring we received the best rate possible!

June 12, 2025
Unprompted review
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Reply from Mortgage Medics

Thank you, Tom, for your wonderful feedback. We're thrilled to hear that Will and Andrea provided you with exceptional support throughout your remortgaging process. If you have any further questions or need assistance in the future, feel free to reach out!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Rarely do I leave reviews but for…

Rarely do I leave reviews but for Mortgage Medics, I feel it’s a must. The whole process was so smooth. I was repeatedly impressed by Undray and his team’s attention to detail and work ethic, their drive towards completion and all round concern in achieving customer satisfaction. I feared obtaining a new mortgage would be stressful. It was a walk in the park. They took care of difficult conversations with lenders and achieved a much lower rate for me. From the first phone call untill the last they were diligent and unselfish with their time. Hats off to Undray and his team and thank you once again it was a pleasure to deal with you.

July 9, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Joseph - thank you for such a thoughtful and generous review. I'm delighted to hear you had a great experience with Undray and we were able to support you with your new mortgage, with minimal stress. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Sorted our mortgage renewal

Sorted our mortgage that needed to be renewed and found the lowest interest rate over a 3 to 4 month timline and continued to update as new offers were available. Great service ....couldn't be happier

July 7, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Nick. Thank for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth and we were able to improve the rate you ended up with. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

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