Mortgage Medics Reviews 

1,858
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpful guidance throughout the entire process. Many people highlight the outstanding service, noting that the company makes complex situations feel effortless and stress-free. Reviewers also appreciate the competitive pricing and the team's dedication to securing the best possible deals and interest rates. The prompt and clear communication, with advisors always available to answer questions and provide updates, further enhances the positive experience, leading many to recommend the service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism,... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with securing the best... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied

Rated 5 out of 5 stars

Mortgage Medics and it's representative Will have been fantastic. I used them twice, with the second time allowing me to complete on my property. Moreover they did not charge me additional costs w... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

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5.0

All reviews

(1,858)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will is awesome!

We had a great experience working with Will at Mortgage Medics. He was incredibly helpful from start to finish, always happy to answer any questions we had and made sure to keep us updated as mortgage rates changed so we could secure the best possible deal. The whole process felt smooth and stress-free thanks to his support. We’d 100% recommend Will to anyone looking for a mortgage advisor!

July 7, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lizzie - thanks for taking the time to leave a review. I'm delighted to hear you had a great experiece with Will and we were able to track rates to give you a better deal than initialy secured. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Highly recommend Mortgage Medics

From the beginning our experience with Mortgage Medics has been amazing. Gareth went through so many variations of what we would like, from renewing our mortgage while staying in the same house to then deciding to move and changing the amount we were borrowing. He was really helpful and nothing felt too much. We had lots of questions and he was always happy to answer everything, arranging calls whenever needed. Toby also supported on our case and was also really helpful and supportive throughout the process. Towards the end, where we were having delays from the house move, they always replied very promptly and acted quickly when we needed them to. Thank you so much to everyone who supported with our mortgage and move, we would highly recommend Mortgage Medics.

March 28, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Emily - thanks so much for your detailed and generous review. I'm delighted to hear you had a great experience with Gareth & Toby, and we were able to help you with your home move. I hope you're settling in well to your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent

Excellent! Very professional and extremely helpful and friendly.

June 26, 2025
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Reply from Mortgage Medics

Hi MH - thanks very much for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Gemma & Toby, and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great service again

Great service again from Will and Andrea. The whole process is made very smooth with timely updates and excellent communication throughout. Highly recommended.

June 13, 2025
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Reply from Mortgage Medics

Hi David - thanks for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Will & Andrea, and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Will and Andrea have been really…

Will and Andrea have been really helpful throughout the whole experience. We were first time buyers and they’ve been there every step of the way, answering any questions and putting us at ease throughout the whole process. From start to finish they’ve been there. We would recommend the company and both Will and Andrea from the wonderful experience we had with them.

June 11, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Chloe - thanks for taking the time to leave such a generous and thoughtful review. I'm delighted to hear you had a great experience with Will & Andrea, and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Undray is THE best

Undray has been super clear, easy to work with and personable from the very start. He took all of my fears away being a first time buyer and has been brilliant to work with!

April 6, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Lily - thanks for your kind words and the 5 star rating. I'm delighted to hear you had a great experience with Undray and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

A great mortgage broker…

The whole experience was very professional, the people are knowledgable and polite and nothing seemed too much trouble for them. All my queries were clearly and quickly answered for them

June 6, 2025
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Reply from Mortgage Medics

Hi Philip - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gemma & Toby and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent and personable service

Excellent and personable service. Thoroughly recommend.

June 6, 2025
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Reply from Mortgage Medics

Hi Gary - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Highly recommend

Couldn’t have done it without the team at mortgage medics. They were friendly and helpful through the whole process.

June 5, 2025
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Reply from Mortgage Medics

Hi Dustin - Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team at Mortgage Medics. Helping first-time homebuyers is our passion, and it's great to know that we supported you every step of the way. We appreciate your trust in us and look forward to serving you again in the future!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent and proactive service

I have always received excellent service from Mortgage Medics over the past 9 years. I’ve most recently been working with Will and Andrea who have been proactive, personable and professional. I would highly recommend Mortgage Medics and will continue to be a customer.

June 5, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Elise - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with with & Andrea, and we appreciate your repeat custom. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

An efficient and high quality service

The efficiency and attention to detail was what impressed me with the service I received from Mortgage Medics.

The process of getting a new mortgage has the potential to be time consuming and difficult to manage. Mortgage Medics stands out with the service and expertise they offer. I found it reassuring that each request, question, or query was dealt with timely and satisfactorily.

The fees are fair and competitive, and the staff are accessible and attentive.

This is my third consecutive mortgage with Mortgage Medics and I have no hesitation in highly recommending their services.

May 20, 2025
Unprompted review
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Reply from Mortgage Medics

Thank you for your wonderful feedback, Chris! We are thrilled to hear that you appreciated our efficiency and attention to detail throughout your mortgage process. It’s great to know that our team was able to assist you promptly and satisfactorily. We truly value your loyalty and your recommendation means a lot to us. Looking forward to serving you again in the future!

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

A true 10/10 service

We have used Gareth at Mortgage Medics for all our past requirements. On every occasion we have been extremely satisfied, Gareth made every process run smoothly and kept us informed of with all the best options for us.
We can’t recommend more highly. A true 10/10 service.

May 20, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Chris - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had another great experience with Gareth. We appreciate you returning to us over the years and look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Really attentive service

Toby and Gareth were so helpful in finding us our first mortgage. Throughout the process they were fully engaged and very quick to answer all my questions as a first time buyer.

May 23, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Alexis - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth & Toby, and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

I recently used Undray from Mortgage…

I recently used Undray from Mortgage Medics for my mortgage and I can honestly say the experience exceeded all expectations. From our very first conversation, Undray was friendly, knowledgeable, and incredibly patient—taking the time to explain every step of the mortgage process in a way that was clear and reassuring.

What really stood out was Undray’s attention to detail and his commitment to finding the best possible deal for my circumstances. He was always available to answer questions, no matter how small, and made what can often be a stressful process feel smooth and manageable.

Thanks to Undray’s expertise and dedication, I felt fully supported throughout, and I’m now happily settled with a mortgage that truly suits my needs. I highly recommend Undray and the team at Mortgage Medics to anyone looking for reliable, honest, and professional mortgage advice.

January 25, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Adam - thanks so much for your wonderful review. I'm so pleased to hear you had a great experience with Undray - your feedback means a lot to us. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Outstanding Support from Start to Finish

I had an exceptional experience working with Undray Griffith. As a first-time buyer, the mortgage process felt overwhelming at times, but Undray guided me through every step with clarity, patience, and professionalism. He took the time to explain all my options, answered every question (no matter how small), and worked tirelessly to secure the best possible deal for my situation.

Thanks to his support, I was able to successfully purchase my flat, a milestone I couldn’t have reached without his help. He was always available when I needed advice and kept me updated throughout the entire process. I genuinely felt that he had my best interests at heart.

Highly recommend Undray Griffith to anyone looking for a trustworthy and knowledgeable mortgage adviser. A five-star service from beginning to end!

May 20, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Rhamana - thanks so much for taking the time to leave such a thoughtful and detailed review. I'm delighted to hear you had a great experience with Undray and we were able to make your dream of buying your first home come true. I hope you make many happy memories in your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Gareth and Toby at Mortgage Medics were…

Gareth and Toby at Mortgage Medics were fantastic, from the initial consult with Gareth through to following up on all the tiny yet significant details later down the line. I highly recommend both and Mortgage Medics.

May 3, 2025
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Reply from Mortgage Medics

Hi Andy - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gareth & Toby and I hope you're settling in well to your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Top service

Gareth and the team at Mortgage Medics have been brilliant, i have used them for years and will continue to do so. Professional and personable experience. Highly recommend.

April 10, 2025
Unprompted review
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Reply from Mortgage Medics

Hi Matt - thanks for your kind words and the 5-star rating. I'm delighted to hear you had another great experience with Gareth and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Had a great experience with Gemma…

Had a great experience with Gemma handling our mortgage, very professional and knowledgeable, found us the best deal available, excellent communication and advise through out the process. Would highly recommend.

April 24, 2025
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Reply from Mortgage Medics

Hi Nizam - thanks for your kidn words and the 5 star rating. I'm delighted to hear you had a great experience with Gemma and we were able to support you to a successful outcome. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Amazing Customer Service

I approached Mortgage Medics to help with a bit of tricky re-mortgaging due to various leasehold issues. Ella & Lucy have been incredibly efficient, kind, friendly, responsive, and helpful in every aspect of my case. They have made a challenging and stressful situation much easier to get through, and I can't thank them enough. I've used various mortgage brokers in the past and only wish I had found Mortgage Medics sooner. Thankyou both.

April 28, 2025
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Reply from Mortgage Medics

Hi Alex - thanks very much for your thoughtful and generous review. I'm delighted to hear you had a great experience with Ella & Lucy and we were able to support you with your recent remortgage. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent !!

friendly, professional and very supportive and informative. Gareth and Toby helped me through my mortgage process and i can't thank them enough for everything they did for me. highly recommended !

April 25, 2025
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Reply from Mortgage Medics

Hi Mr Saul - thanks for taking the time to leave a review and share your recent experience with us. I'm delighted to hear you had a great experience with Gareth & Toby. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

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