Mortgage Advice Bureau Reviews 

1,254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, patience, and expertise, often going above and beyond to provide clear explanations and tailored advice. Many highlight the outstanding customer service and communication, making complex processes feel easy and stress-free. People appreciate the smooth user experience, noting how advisors listen, understand, and work hard to find the best solutions. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting replies or follow-ups. A few people mentioned advisors leaving suddenly, leading to unsubmitted applications and significant stress, or having to chase for responses, feeling their concerns were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers describing it as exceptional,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and clear... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising quick and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining thin... See more

Rated 5 out of 5 stars

Being first time buyers and unfortunately being a victim to conditional selling. Finding Daniel through Mortgage Advise Bureau was honestly a god send. We were so close to just giving up. We explaine... See more

Rated 5 out of 5 stars

It's 2025 and still possible to buy a house. Timothy Jones made it easy. Explained everything in a way that's easy to understand and used a video call to show me what he was doing to find me the best... See more

Rated 5 out of 5 stars

Nicola Dugan made buying our first home easy and stress-free. Her clear guidance and quick replies kept us informed every step of the way, and she went out of her way during the process to check rates... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau offers expert mortgage advice throughout the UK from a network of over 1600 advisers with access to over 90 lenders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(1,254)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple, easy and helpful experience!

I was a first time buyer and was quite nervous about everything as I had no idea what to do, but Sue Lennighan went through the whole process with me, was there every step of the way to answer any questions I had and even took her own time to organise my mortgage so I wasn't left waiting to see if it was accepted or not. I couldn't of asked for a better Mortgage Advisor #TeamSue.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful advisors great service

William was absolutely fantastic. Very articulate and helpful, going through all available options and spending plenty of time going through them to ensure everything was understood. Thank you.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

As a first buyer who has no idea about…

As a first buyer who has no idea about buying a property and what it entails, Working with Andy has been a great experience for me because his communication skill is topnotch, he has never failed to call me whenever he promised to call and he explained every single steps for me. He ensured I understood every single recommendations and was always more than happy to go over all decisions and documents with me. Thanks to Abby too for working with Andy to ensure I get a good deal and for always emailing me to go through my documents properly. Thank you Andy and Abby.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional mortgage broker.

I was introduced to Ben by another estate agent. My contract throughout was very professional and instructions were very clear. I felt at ease discussing my financial situation with Ben, he is very knowledgeable about mortgages and I would recommend him to anyone seeking an affordable mortgage. The fees are very reasonable too

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ryan Barnaby

Ryan was very helpful and informative every step of the way. We have been advised by other companies in the past who have not had this level of service at all. Ryan on the other hand was a breath of fresh air, we would email him anytime and he would get back to us either a few hours later or the same working day. We can’t recommend him enough.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful

Everyone that I have spoken to at MAB has been really helpful. Jackie has helped me to arrange my mortgage and she's been so helpful, and always available when I have had to ask questions - which have been many! I would absolutely recommend Jackie and MAB.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

From the first moment of looking at a…

From the first moment of looking at a house, and then deciding to make an offer, mortgage advance Bureau was fantastic in helping us get a mortgage, we had highs and lows but they helped us find a suitable mortgage lender. we are greatly appreciated their hard work and dedication 🙏

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended !

Just completed with the help of MAB...

What a fantastic company, that were there for us from start to finish.

A huge personal thanks to Natasha for all of the help and personal assistance throughout the entire process. Top class stuff.

Also, thanks to Valerie for assisting here too.

If you're looking to get a mortgage of any kind, then this company should be your first port of call.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

I was referred to MAB via my LISA which…

I was referred to MAB via my LISA which covered any brokerage fee. Carla was great and explained everything well. I felt supported and able to ask anything. She helped me feel much more confident in the process as a solo FTB. Thanks again Carla!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Cem Kupeli - a star mortgage advisor!

I had the pleasure of working with Cem Kupeli as my mortgage advisor, and I couldn’t be more impressed with the service I received. From start to finish, Cem was professional, knowledgeable, and incredibly supportive. He took the time to explain every step of the process in a clear and reassuring way, making what can often feel overwhelming seem smooth and straightforward.

Cem was always quick to respond to any questions I had, no matter how small, and he worked tirelessly to find the best mortgage deal to suit my needs. His friendly and approachable manner made the whole experience stress-free and even enjoyable.

Thanks to Cem's expertise and dedication, I felt confident and well-informed throughout the entire process. I highly recommend him to anyone looking for a mortgage advisor who truly goes the extra mile. An outstanding service from start to finish!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Taryn. From start to finish, he was absolutely brilliant.

We recently arranged a mortgage through Mortgage Advice Bureau and had the pleasure of dealing with Taryn. From start to finish, he was absolutely brilliant. He put our minds at ease, explained everything clearly, and kept us updated throughout the entire process.

We were initially skeptical—mainly due to the word "Bureau" and our complicated financial structure—but Taryn quickly earned our trust with his professionalism and reassuring approach. Within just two months, he successfully secured us a mortgage for our family home.

We’re incredibly grateful for the support and guidance we received. Highly recommend Taryn and Mortgage Advice Bureau to anyone looking for expert, reliable mortgage advice.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Supportive, Clear, and Stress-Free Mortgage Experience

I had a fantastic experience with Mortgage Advice Bureau, especially working with Sunjay and his team. From the very beginning, they were informative, responsive, and highly professional. As a first-time buyer, I really appreciated how clearly the process of applying for a mortgage was explained to me. Sunjay took the time to walk me through every step, ensuring I felt confident and informed throughout.

What really stood out was their attention to detail and willingness to go the extra mile. In addition to helping me secure a mortgage that suited my needs, they also offered valuable advice on insurance and other financial services, making the whole experience feel seamless and well-supported.

I would highly recommend Mortgage Advice Bureau to anyone looking for reliable, knowledgeable, and friendly mortgage guidance.

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very clear and prompt communication: nothing was too much of a concern to follow up on, and they were never too busy to pick up the phone when they deemed that better for my experience than just emailing. I found both Julie and Andy to be kind, courteous and friendly people who were excellent at building rapport and confidence in their services and everything has been delivered perfectly for us twice now. I have no doubt I’ll turn back to MAB when it comes time to remortgage.

June 1, 2025
Unprompted review

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