Mortgage Advice Bureau Reviews 

1,254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, patience, and expertise, often going above and beyond to provide clear explanations and tailored advice. Many highlight the outstanding customer service and communication, making complex processes feel easy and stress-free. People appreciate the smooth user experience, noting how advisors listen, understand, and work hard to find the best solutions. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting replies or follow-ups. A few people mentioned advisors leaving suddenly, leading to unsubmitted applications and significant stress, or having to chase for responses, feeling their concerns were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers describing it as exceptional,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and clear... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising quick and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining thin... See more

Rated 5 out of 5 stars

Being first time buyers and unfortunately being a victim to conditional selling. Finding Daniel through Mortgage Advise Bureau was honestly a god send. We were so close to just giving up. We explaine... See more

Rated 5 out of 5 stars

It's 2025 and still possible to buy a house. Timothy Jones made it easy. Explained everything in a way that's easy to understand and used a video call to show me what he was doing to find me the best... See more

Rated 5 out of 5 stars

Nicola Dugan made buying our first home easy and stress-free. Her clear guidance and quick replies kept us informed every step of the way, and she went out of her way during the process to check rates... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau offers expert mortgage advice throughout the UK from a network of over 1600 advisers with access to over 90 lenders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(1,254)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

First time buyer mortgage

I recently completed on my first home purchase with a mortgage via the Mortgage Advice Bureau. I also elected to get income protection insurance via their Protection Advice team. I can’t recommend them highly enough. Graham McCabe handled my initial query and found me an excellent mortgage product, with a good rate and additional cash back. He was great and explained everything really well. My ongoing case was then handled by Kate Gregory. She was excellent and kept on top of things including chasing my solicitor when needed. My income protection insurance was handled by Mat Emery, who took a lot of time to run me through the options and make sure I was happy with my chosen product. I’d recommend MAB to anyone looking to buy, especially other first time buyers who need a bit of support.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect advise especially for First time Buyers

It's our pleasure to leave an outstanding review for Nicola Dugan!
We cannot recommend Nicola highly enough! As first-time buyers, the thought of applying for a mortgage was incredibly daunting – we were, quite frankly, petrified and had no idea where to even begin.
From our very first conversation, Nicola completely put us at ease. She was incredibly patient, understanding, and walked us through every single step of the process. What truly set her apart was her meticulous attention to detail; she helped us compile absolutely everything we needed, ensuring our application was perfect and that we were fully prepared for the lender.
Thanks to Nicola's expertise and unwavering support, we were approved for our mortgage! We genuinely don't know what we would have done without her. If you're a first-time buyer (or anyone needing mortgage assistance!), Nicola D. is the person you want in your corner. She made what felt like an impossible task feel manageable and, ultimately, successful.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great mortgage broker

This is now the 3rd time I have used Owen Cullen for a mortgage. The service offered by Owen and the team is second to none. Highly recommend anyone looking for a mortgage is in touch with Owen.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Scott

Sarah Scott - Fareham
From the 1st call with Sarah she put my mind at ease with the process of Porting my existing mortgage in my recent house sale.
She kept me updated every step of the way and when i felt a bit overwhelmed she put my mind at ease. She explained every step so well and i couldn't be more delighted when my offer came through.
Having Sarah at the end of the phone/email was a godsend and she has made the whole process a little easier for me.

Thank you Sarah

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Clear communication and professionalism from start to finish

From start to finish, the service Naomi provided was fantastic. She was punctual, concise, and consistently clear in her communication, even meeting with us outside usual work hours to suit our schedules. Every step of the process was handled with efficiency and professionalism, which made what could have been a stressful experience feel straightforward and manageable.

I would highly recommend Naomi for anyone looking for mortgage advice.

July 1, 2025
Rated 5 out of 5 stars

Confident

Confident, clear and concise, Dan will expertly guide anyone through the varied and complex landscape of borrowing. Very grateful… onwards and upwards!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing mortgage advisor and…

I had an amazing mortgage advisor and his name is Neil very nice and very helpful when dealing with people and making sure everything is explained correctly and that you understood everything before making your decision and he will always keep you updated with everything thank you so much for helping me in the past month I really appreciate all the help you have given me

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Approached MAB after being recommended by a friend, advisor initially really helpful and promising, listened to me, took advice from a senior colleague and got back to me. Asked for documents to be uploaded and he would go away and get back to me within a few days. Documents all uploaded with all my personal details on. Advisor failed to get back in touch with me… despite multiple calls and emails I am yet to hear anything back. Appreciate my case was complex, but if it wasn’t achievable I’d expect honesty and some communication. Really disappointed. Went to another broker who listened to me and helped me.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Shining star

Ioni has made this whole experience pleasant and easy. We hit a few bumps in the road with the whole process on our side and she took it in her stride and continued to give excellent service. I will highly recommend her to friends or family. She kept up communication throughout the process and made clear and concise step by step instructions for anything and everything she needed from us.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Smashing

Brill! So proactive, friendly, and helpful, and gave me confidence in an otherwise difficult process. Took my individual circumstances into account to find the perfect mortgage. Thanks Joel!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Jordan Smith @ MAB

Jordan Smith at MAB is friendly, easy to communicate with, explains the process well, he takes his time to make you feel at ease.
Jordan has been so informative throughout the whole process of selling our home and buying the next one, although he has other clients Jordan makes you feel like you are the only one due to the care and attention he gives to your case.
There is no words to say how appreciative we are to have a broker like Jordan.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

MAB has been very professional and…

MAB has been very professional and supportive. We used this company when we first bought our property, and due to how we were treated, we decided to use them again for the remortgaging.

This time, Elle was the staff member who supported us and gave us the right advice, which was really helpful. She was professional all through. Thank you Elle.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Mortgage Advice

My mortgage advisor was Jack Drinkwater and I couldn’t fault him or his case manager (Andrew Guest) I have used him twice now for gaining a mortgage and he has provided me with the best advice, I have been able to ask him any questions to which he has replied to efficiently and he always looks for what’s best for his clients, I successfully gained a mortgage but even now he will keep looking to make sure I have the best deal and I couldn’t thank him enough for helping me. Andrew has also been great in making sure that I am kept up to date with the process

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Josh Cardwell

Amazing help from Josh with securing our mortgage! Made the process go so smoothly! Me and my partner couldn’t be happier 😊

Would 100% recommend

June 23, 2025
Unprompted review

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