Mortgage Advice Bureau Reviews 

1,254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, patience, and expertise, often going above and beyond to provide clear explanations and tailored advice. Many highlight the outstanding customer service and communication, making complex processes feel easy and stress-free. People appreciate the smooth user experience, noting how advisors listen, understand, and work hard to find the best solutions. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting replies or follow-ups. A few people mentioned advisors leaving suddenly, leading to unsubmitted applications and significant stress, or having to chase for responses, feeling their concerns were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers describing it as exceptional,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and clear... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising quick and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining thin... See more

Rated 5 out of 5 stars

Being first time buyers and unfortunately being a victim to conditional selling. Finding Daniel through Mortgage Advise Bureau was honestly a god send. We were so close to just giving up. We explaine... See more

Rated 5 out of 5 stars

It's 2025 and still possible to buy a house. Timothy Jones made it easy. Explained everything in a way that's easy to understand and used a video call to show me what he was doing to find me the best... See more

Rated 5 out of 5 stars

Nicola Dugan made buying our first home easy and stress-free. Her clear guidance and quick replies kept us informed every step of the way, and she went out of her way during the process to check rates... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau offers expert mortgage advice throughout the UK from a network of over 1600 advisers with access to over 90 lenders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(1,254)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Josh Cardwell

Josh was great. He came recommended from the developer we purchased our house from. He took note of our requirements, was diligent and thorough with the information he requested from us and provided us with some mortgage options to choose from.
Our house purchase has completed and the whole process went very smoothly.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and experience.

I am on the process of renewing my mortgage at the moment and I highly recommend MAB Danielle Bennett with any mortgage advise. Everything was excellent from start to finish. She's very knowledgeable, found the best product that suits me and family and explained everything in details too. Thank you very much ⭐️⭐️⭐️⭐️⭐️

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Josh has been great from start to finish. He fully explained all parts of the process for securing a mortgage and why they were being done. He has always been available for any questions or queries with responses being made very quickly. I highly recommend him to anyone looking for a mortgage advisor. As first time buyers, it was a bit of a daunting process but Josh fully explained it all and even the roles of other parties involved.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

first time buyer

I we are first time buyers, and was absolutely pleasure to work with Katie Rampling. she guided us through every step, explaining everything clearly, chased the lenders on our behalf( considering our situation) and made the whole process to go easy.
We will continue to work with her for any future needs, and would recommend to family and friends.
Thank you Katie , we are very happy!!!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

We are first time buyers

We are first time buyers, and was absolutely pleasure to work wit Katie Rampling.She guided us trough every step, explaining everything clearly, chased the lenders on our behalf and made the whole process to go easy.
We will continue to work with her for any future needs , and would recommend to family and friends.
We are very happy!!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Five star service (as usual) from Paul…

Five star service (as usual) from Paul Jackson

I cannot recommend Paul highly enough. He is knowledgeable, personable and answers all of my questions. He has a way of explaining things that would usually confuse me, to make complete sense!

He went above any beyond to find the best deal for my situation and kept me updated every step of the way. Paul has dealt with all of my mortgages/remortgages for a number of years now and I wouldn't go anywhere else.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyers - Jack @ Notts MAB

Both me and my partner where really happy to work with Jack from he Nottingham branch of MAB - his advice was very sound and he was patient with both of us and reassuring the entire way with us both being FTBs.

He had a good balance of being pragmatic and getting stuff over the line, without making us feel bogged in legal terminology-hell and was open to discuss anything and everything that came to mind.

Would (and already have) recommend Jack to any FTB looking to get themselves on the property ladder!

Best wishes,
George and Beth

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

The best mortgage broker

Martin was professional, knowledgable and personable. He made what can be a stressful process, feel easy and seamless.

The best mortgage broker I have ever dealt with, and will ever work with moving forward. Highly recommend

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Holly was an absolute pleasure to work with. She guided us through every step, explained everything clearly, and secured us a deal we didn’t think was possible. She chased the lenders on our behalf and made the whole process so much easier. Highly recommend!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Really knowledgeable and helpful…

Really knowledgeable and helpful service. My broker, Jack D, was really great. He explained everything really clearly and put a lot of my fears to rest. As a first time buyer this really helped me.
Thanks!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I have had the pleasure of having the help of Ben Griffin through pur mortgage application. He has been very helpful throughout the whole process, there was no question left unanswered and also very prompt to respond. I would highly recommend Ben to whomever is going through mortgage applications.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Ben Griffin was amazing!

Ben Griffin was extremely helpful, responded very quickly and always provided great advice. He was also able to get me a much better rate then multiple other mortgage advisors. I would highly recommend him and will definitely be using him again!

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

My property story

I had a bad experience with MAB, they got me a mortgage offer, and the lender gave me the go ahead to exchange contract and agreeing to release funds, and withdrew after the exchange without providing any information why they have done that.

I approached MAB with the next step of action as them being my broker, but they would not find out why the lender have withdrawn or search for another lender for me despite the fact that I was about to loose my deposit on the property. They did not care if I loose my money and told me they will do nothing for me or assist me anymore.

The seller then offered me a 10days to complete notice else they have the legal right to take way my deposit. That period had an heavy pull on I and my family as we were at the edge of loosing our down payment for a property we have worked hard for.

Luckily another broker came to my aid and was able to get me an offer within 3 days and I was able to get the property despite the 10days notice to complete.

I will not recommend them or go close to using them in the future. I am totally disappointed considering the fact they came on recommendation.

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing remortgage experience

I was disappointed that mab offered me a re-mortgage that I accepted and then the rate changed. They did not communicate I writing. I proceeded to accept the new numbers only to find that the house title number had not been done properly when I purchased the house 5-years ago. I knew nothing about this (there’s a big back log). This meant that I had accepted a mortgage that couldn’t be completed so I had to remortgage with my existing lender. I paid mab £400 for an ‘offer’ that could not be completed and about the same in extra interest charges while I waited. In future I will sort out myself. On this occasion they did nothing but bill me. Be careful which box you tick in their agreement and do not tick on offer.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Seriously emotional and reactive

Can't even put into words how disappointed I was with Tom at the Mortgage Advice Bureau. He gave me 'advice' that didn't sit entirely comfortably with me and I did a little digging around by myself. The results of my own research were confusing, so I explained that to him and sent him one of the links I'd found. His response was staggering. He mansplained to me that random internet sources weren't regulated, and I shouldn't trust computers. His tone was clearly offended, so I explained that I was feeling very stressed and was hoping for reassurance. He went on to say that most professionals would be offended if a client questioned their advice. I honestly felt he was dealing with my respectful request and reassurance in an emotional, reactive, and unprofessional way.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Allan G, we became homeowners.

Meeting Allan G was such a coincidence!

Looking back, it seem incredible but we knew he was the right person the minute he started talking!
We've already spoken to other people however, they didn't seem know enough about our situation.

As a foreign couple buying their first property in the UK, we had many questions and no clue. And, believe me when I say; it wasn't easy at all!

Allan G was there for us at every step of the way, even when it wasn't his responsibility. He always was extremely patient with us- explaining everything the way we would understand and knew everything we may come across.

We will not be exaggerating if we said Allan G made it happen. He is a natural!

If you need someone who knows what he is doing and passionate about it, Allan G is the right person!

Dear Allan, thank you very very much!

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

The MAB are great at first

The MAB are great at first, giving you hope about being able to get on the property ladder. They gave me a mortgage certificate for over 400k and promised to 'be there every step of the way'. Except right at the end, where it came time to secure the mortgage product, they unceremoniously dropped me, without any explanation other than that they now couldn't secure the loan. Absolutely disgusting. I almost lost my house because of it

May 27, 2025
Unprompted review

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