MortgageGym Reviews 

243
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant service from our Mortgage broker Ian Cain at Embrace financial services. He pushed to get us the best deal and his knowledge and experience speaks for itself. As we were first time buyers w... See more

Rated 5 out of 5 stars

I stumbled across mortgage gym during an internet search as I needed to renew my mortgage & I wanted switch to a provider with better rates. Sceptical about how such great advice & support could be fr... See more

Rated 5 out of 5 stars

I'd spoken to brokers before and had always managed to find better deals online. Thought it was always worth trying though and delighted I did because Chris Hayes managed to find us a better deal than... See more

Rated 5 out of 5 stars

Our mortgage is going really well at present. We raised some issues and they were promptly dealt with straight away and have contacted us to ensure positive progress continues. My advice is to conta... See more

Company details

  1. Mortgage Broker

Information provided by various external sources

Your mortgage made simple. Three easy steps, all completely free. Any device, anytime, anywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

243 reviews

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4.8

All reviews

(243)

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Rated 5 out of 5 stars

Supportive and friendly from the start.

Supportive and friendly from the start. Customer service staff and broker very knowledgeable and helpful able to answer all queries and concerns. Online system is extremely user friendly and fluid taking all the stress out of the mortgage application process.

August 8, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing!! Even when all hope is lost, mortgage gym is there!

Amazing!! I spoke to a lovely man called Marco who works as a financial advisor and was later put in touch with Alison Jones (mortgage broker). Both members of this team offered me friendly and accurate advice and made me feel very at ease considering my exact situation. They were able to sort me a mortgage out when nobody else could despite having a poor credit rating and being in a debt management plan. I never thought it would be possible for me but they have helped me step by step throughout the whole process. Highly recommend mortgage gym, they are absolute life savers!!

August 4, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, personalised advice with a complicated enquiry, came up empty but the broker was thorough AND honest!!! Bravo...x

August 2, 2019
Unprompted review
Rated 5 out of 5 stars

Great Service 5 star

Great simple service from the start to finish. Vincent was always on hand to support and answer any questions recurred. He made the process for applying for a mortgage very simple. Keep up the good work. Mortgage is a great simple platform and makes applying so much easier. Great work guys. Thanks for all your help!!!

July 3, 2019
Unprompted review
Rated 5 out of 5 stars

Vincent Keane

Vincent was really helpful and answered all my questions throughout the process of getting the mortgage. I really couldn't have manoeuvred through all the different processes without him. I would recommend him to anyone who is looking for help with their mortgage application.

July 3, 2019
Unprompted review
Rated 5 out of 5 stars

Vincent Keane has done a great job with…

Vincent Keane has done a great job with my re-mortgage application. He handled the whole process with great understanding of the details, found a good deal, and progressed it without issue, then when there were issues, he resolved with out delay/secured alternatives and got to completion in great time - thank you.

June 8, 2019
Unprompted review
Rated 5 out of 5 stars

Vincent Keane

Vincent Keane was proactive and supportive of us, as we made our application for our first mortgage. He replied in a timely manner to all e-mails, answered all of our questions, and went out of his way to help us obtain a mortgage agreement which was well suited our needs. We would recommend him to others without reservation.

May 18, 2019
Unprompted review
Rated 5 out of 5 stars

Our mortgage is going well at present

Our mortgage is going really well at present. We raised some issues and they were promptly dealt with straight away and have contacted us to ensure positive progress continues. My advice is to contact the company straight away if you are not happy, have queries or your advisor is unavailable. You can contact them up to 7pm. There response was fantastic and we are thrilled at the way Michelle is dealing with our mortgage application.

May 4, 2019
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Vincent Keane to…

Would highly recommend Vincent Keane to anyone wanting to obtain a mortgage. Vincent secured an excellent rate on my 2 year fixed deal and it’s now saving me £180 a month! He kept me updated throughout and was proactive.

April 16, 2019
Unprompted review
Rated 5 out of 5 stars

Vincent Keane has help me secure a…

Vincent Keane has help me secure a fantastic mortgage deal with a top bank.
Vincent has great communication and listening skills. He was able to give me clear information and was also constantly updating me on the full process of my application.
I'll definitely recommend mortgage gym and Vincent to anyone looking for a mortgage! Great Job Vincent.

Kind regards,
Claudian

April 12, 2019
Unprompted review
Rated 5 out of 5 stars

Proved me wrong!

At first I published a negative review however I couldn't have been more wrong. In the end they provided an efficient service and great customer feedback.

The only thing I would advise is too provide more of an explanation if an appointment needs to go to a different advisor, but this was quickly rectified so great customer service!

Highly recommended.

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

Love this website....

Love this website....why hasn't anyone made a website like this before? I found out that I could get a mortgages before i went to view a property this afternoon, made a cheeky offer off the back of having confidence I could borrow enough. Now progressing to an appointment to get my offer. Made my weekend. Happy chappy.

March 22, 2019
Unprompted review
Rated 5 out of 5 stars

Great service from Vincent!

Great service from Vincent, from the online process to the consultation, was the easiest part of the move, if only other service providers could move with the times like Mortgage Gym, have recommended to friends already.

March 19, 2019
Unprompted review
Rated 5 out of 5 stars

No complaints at all

No complaints at all, if only I could sell my house I would be using Mortgage Gym to finance the new one. I am really impressed about the personal nature of the set up; Giulia is my point of call and I only deal with her. She knows me and what I am trying to do so I don't have to explain to someone new. I never knew you could 'port' a mortgage to another one which is great to know. When the market recovers, I will not hesitate to be back in touch.

March 19, 2019
Unprompted review
Rated 4 out of 5 stars

Great performance in the end but on going and in the end dissapointing......

Started this off, great contact, given an appointment time for someone to ring,and have sat here waiting and waiting and waiting. Not good really and then told that I was rung twice when we were sat by the phone??? lies !!! Not good at all.
20/3/19 Have been spoken to by Kavan and arranged a second chance.Lots of apologies and constructive advice.They do sound good so another appointment for 21/3. We shall see but sounding much more promising.Great convo this morning 21/3 very positive, we know where we are going now. Thanks again.
Am sorry to say but this turned out to be a stressfull ,lengthy and disappointing experience, Kavan is a great mediator but the rest has let us down and made us as 60's+ applicants feel not worthy.Others may get on well ,we did not.

March 18, 2019
Unprompted review
MortgageGym logo

Reply from MortgageGym

Hi Graham,

Great to speak to you earlier. Were sorry for any frustration caused and we look forward to speaking to you on Wednesday. If you need anything in the meantime please don't hesitate with getting in contact with us as we'd be more than happy to help.

Customer Success Team

Rated 3 out of 5 stars

Site not working

March 15, 2019
Unprompted review
MortgageGym logo

Reply from MortgageGym

Hi Tim

Sorry to hear that you are having difficulties with our site. Our technical team have checked the site and it appears to be operational. We’d really love to help you if you have any further issues. Please get in touch with us by email mail@mortgagegym.com and we will be right with you!

Customer Success Team

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