Motaword Reviews 

160
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being prompt, efficient, and making the translation process incredibly easy and straightforward. Many people highlight the quick turnaround times and the accuracy of the translations received. Reviewers also frequently commend the reasonable and affordable pricing for the high-quality service provided. The customer support team is often described as outstanding, responsive, and helpful, guiding users clearly through the process. Many consumers express overall happiness with their experience, noting the professionalism and reliability of the company.

What people talk about most

Service

Consumers find service to be positive, with many highlighting its reliability, high quality, and efficiency.... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the ease and... See more

Price

Customers had positive experiences with price, consistently finding the pricing to be reasonable and... See more

Response time

People report positive experiences with response times, highlighting the support team's responsiveness and... See more

Customer service

Users describe positive interactions with customer service, highlighting the support team's responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Motaword is always prompt in getting a translation back to me and for an affordable price. Any time I have a question or there is a need for a change, they respond quickly and thoroughly. It is a plea... See more

Company replied

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied

Rated 5 out of 5 stars

This translation was needed in order to obtain a new driver's license. It was so simple. Upload a picture and get an immediate quote. I had the translated document back so quickly. It was perfect. I a... See more

Company replied

Rated 5 out of 5 stars

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(160)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

top-notch service

Working with this business was a seamless experience—they completed my request on time and with impressive attention to detail. The quality of their service exceeded my expectations, and their professionalism made the entire process stress-free. I’d highly recommend them to anyone looking for reliable and top-notch results!

February 13, 2026
Rated 5 out of 5 stars

Easy and reasonably priced

Being able to get a document I needed translated for a legal process from the comfort of my home was great. The pricing was reasonable and the process was the easiest. Thank you for the great service you provide.

January 29, 2026
Rated 5 out of 5 stars

Fast service

Fast service, easy to kickoff the project with zero human interaction, project gets immediately in the work queue. Was super satisfied with requested medical docs translation for USCIS, all was accepted.
Also reached out their support chat and received immediate reply and answers to all additional questions I had. Will return for translation services if needed.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Services

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good.

As far as my experience is concerned, I have not seen any other team so efficient and supportive. Keep it up

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

First time using MotaWord

It was my first time using MotaWord, and I couldn’t be happier with the experience. I needed my diploma equivalency, and from start to finish, MotaWord exceeded my expectations.

Their team responded quickly, guided me through every step with clarity, and delivered the completed document even earlier than promised. The customer service was truly outstanding — they answered all my questions promptly, kept me updated throughout, and even handled a last-minute adjustment effortlessly.

The final documents were accurate, perfectly formatted, and ready to submit. MotaWord’s efficiency and professionalism made the whole process smooth, stress-free, and reliable. I highly recommend them to anyone looking for a fast and trustworthy translation service!!!

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

This company is very legit

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and extremely competent

Very professional and extremely competent and expedient, at a very affordable rate.
My Vitalchek order, which required providing a certified translation of my French birth certificate,was immediately approved. The translation and format used to respect the original handwritten document were excellent along with the notarized certificate accompanying the translation. Thanks for a great job. XB

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Worst service ever!!!

Bought their service to evaluate my degree and they did a very terrible job. I called customer support, a guy answered with a thick Turkish accent was very rude and mean wasn’t helpful at all. He told me to basically just pay again for another service. I don’t recommend this at all. Lost $200 and wasted my time. Called my bank and disputed the payment and got my money back haha!

September 1, 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating this was for you. That is never the kind of interaction we want our customers to have.

I’d like to clarify that while our team did complete the evaluation, the decline was unfortunately due to vendor restrictions from your school, not the quality of the work itself. I can completely understand how disappointing it must have been.

We truly value your feedback and hope that, under better circumstances, we’ll have the opportunity to serve you again and provide a smoother experience.

Rated 5 out of 5 stars

Fast and very reasonable

Fast, accurate, reasonable translation- so easy!

August 29, 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

This service is absolutely top notch

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I've already used them for a second document and nailed it again.

August 26, 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Straightforward service as promised!

We submitted a document that needed translation for legal purposes. The process was simple. The onboarding portal was straightforward, and the project was completed correctly and within 24 hours as promised!

August 25, 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

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