Motel 6 Reviews 

1,063
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 537 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff, describing them as friendly, helpful, and professional. Many also appreciate the convenient locations, often noting easy access to amenities and attractions. Reviewers frequently mention clean and comfortable rooms, contributing to a pleasant stay. However, some people were dissatisfied with the condition and cleanliness of the rooms. Specific concerns included issues like non-functional amenities, lack of hot water, and signs of poor maintenance. Additionally, some customers experienced disturbances from noisy neighbors or issues with night security.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Facilities

Consumers find facilities to be ambiguous, with many reviewers reporting issues such as dirty conditions,... See more

Location

Customers had ambiguous experiences with location, with many reviewers appreciating the convenience of being... See more

Quality

People report ambiguous experiences with quality, with some reviewers describing rooms as safe, clean, and... See more

Service

Clients share ambiguous opinions on service, with some reviewers having positive experiences, citing great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower... See more

Company replied

Rated 4 out of 5 stars

I stayed several times at 775 N. Mathilda Ave, Sunnyvale and is my favorite because is: Clean, feel safe because of other people that were staying here, good price, staff treat me nice. The only diff... See more

Company replied

Rated 4 out of 5 stars

The room and beds were very comfortable, although there was some plumbing noise. Breakfast was adequate: muffins, waffles, yogurt, boiled eggs... Nothing special or exciting. The staff was very friend... See more

Company replied

Rated 4 out of 5 stars

The staff was very helpful and my room was clean. HVAC worked great! The window could have been darker as the outside brightness from the hall lights was on all night. Maybe better coverage on the win... See more

Company replied


Company details

  1. Hotel
  2. Travel Agency
  3. Travel Aggregator

Information provided by various external sources

Find discount motels at over 1,000 locations from the Motel 6 official site. Book motel reservations online at the lowest price of any US hotel chain.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 98% of negative reviews

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3.7

All reviews

(1,063)

479 reviews in the last 12 months

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Rated 2 out of 5 stars

I choose to stay here because it was…directly across from weeki wachee springs

I choose to stay here because it was directly across the street from Weeki Wachee Springs. ***That was my primary reason, I did look at pictures online before booking.***I stayed in room 112. My room immediately smelled like cigarettes, had mold in the bathroom ceiling, and other visible issues. (Shower head looked so dirty, toilet bowl was stained, the tile had been painted over very poorly, the caulking looked like a five year old did it, the pool was out of service????)

On a very positive note, the staff at check in was so nice & answered all my questions, very professional. My compliments to the staff.

I think who ever owns the property needs to take more pride in taking better care of the buildings and landscape.

At night there was a party in the parking lot, I could hear another guests dog and cat barking all night.

Full transparency yes you get what you pay for.

July 25, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

As checked, our team has connected with you and addressed your concern via email. We’d appreciate it if you could take a moment to share your feedback on the assistance provided, as it helps us improve our service. For any further support, please feel free to reach out. ~dc

Rated 3 out of 5 stars

I stayed for 4 nights with my cat

I stayed for 4 nights with my cat. When I first got there the room smelled like smoke so I asked for another room. But the air conditioner was not working in that room. They came over and tried to kick it on, but it was just not reliable enough for me to feel comfortable with, so I went back to the smelly room. We felt safe and it was comfortable enough. The sofa in the room was pretty dirty. I brought a bucket and rags and washed the floor by hand on my first night. It was pretty dirty, too. Interestingly, the smell in the room got better after I washed the floor. There were also some bugs in the room which my cat found entertaining. But for the price and the ability to bring my cat, I can’t really complain.

July 9, 2026
Unprompted review
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Reply from Motel 6

Hi Vanessa, we're sorry to learn that your stay fell short of your expectations. We understand your concerns and would appreciate the opportunity to look into them further. Kindly help us with your Motel 6 Booking ID, along with your registered contact number and email address, so our dedicated team can conduct a comprehensive review and assist you accordingly. ~UC

Rated 1 out of 5 stars

Avoid this hotel.

Avoid this hotel.
Check in with the virtual assistant / remote assistant wasn't very smooth.
Hotel room was grimy with dust on most surfaces. There was blood on the sheets of one of our beds. Let the front desk staff know this and they got me new sheets, tried to play it off as this is common at the hotel and said one of the maids must have bled on it on accident. Disgusting.
The room is extremely small, with the two beds touching the walls, including one bed butted up against the air conditioner, which didn't work well, with only about 1 ft between the two beds.
We were given less than one roll of toilet paper for a a three-day, two-night stay.
No cleaning service during the day and when I asked about it because we needed new towels, I was told they're too busy to service occupied rooms.
Homeless were in the parking lot, going through cars at night. Ice machine didn't work for most of the stay.
Location was about the only thing that was good. Shopping is close by with several good restaurants.
Even for being a more economical hotel, I'll pay the extra for better quality, better service, and even a better location.

July 24, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

As checked, our team has connected with you and addressed your concern. We’d appreciate it if you could take a moment to share your feedback on the assistance provided, as it helps us improve our service. For any further support, please feel free to reach out. ~dc

Rated 1 out of 5 stars

You could get some better staff

You could get some better staff. Some people that understand and have some professionalism. Common courtesy communication skills is a must. Your people do not know how to communicate. They are rude. They sit on their phone while people guess stand there in line. They're just very unprofessional and young and rude. They also accused us of smoking in the room and which was false and is as a million other people that were smokers there but they accused us tried to put us out of the room. We call corporate and they came and inspected the room and found out that that was untrue but by the time they came and inspected the room my my conference was over when I paid for this conference. So instead of me going to all my workshop classes that I was supposed to that I paid for I had to sit up there and explain to your managers that we weren't smoking and they they didn't get until 12:00 started at 8:00. I missed the whole day which is $260 and I would like to be reimbursed for that

July 21, 2026
Unprompted review
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Reply from Motel 6

Hi, we're deeply sorry to learn about your experience and understand how upsetting this situation must have been. We sincerely apologize for the inconvenience caused and appreciate you bringing these concerns to our attention. Please share your Motel 6 Booking ID, together with your registered phone number and email address, so our concerned team can conduct a detailed investigation and reach out to you directly. ~UC

Rated 5 out of 5 stars

Great stay

Great staff
Clean
Modern
Comfortable beds
Great location

July 23, 2026
Unprompted review
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Reply from Motel 6

Hi Gram, thank you for your wonderful feedback! We're delighted to hear that you enjoyed our friendly staff, clean and modern accommodations, comfortable beds, and convenient location. Your kind words are truly appreciated and serve as great encouragement for our team. We look forward to welcoming you back for another exceptional stay soon!~UC

Rated 1 out of 5 stars

DON'T WASTE YOUR MONEY HERE. The manager there is a scam artist

The manager there is a scam artist, I was there too enjoy my vacation and it felt like a prison cell.I booked my reservation three days in advance and the little manager saids to me ,there is no king suites and no fridge or microwave.Which the website advertises that there is.So the guy put me in two queen bed,with a neighbor who's was smoking god knows what.Was making very loud noises all hours of the night. For the six horrible days I stayed,pool didn't work,the snack machine had incrediblely old product, which were over priced,at that. The staff was just lazy and didn't clean my room,well.The room i stayed in smelt horrible and the roof started leaking water. The tv was busted, it had black line running through it.The water pressure was at it maximum low.I told the manager can i switch rooms ,he told me wait a few hours, when 90 percent of the rooms are empty, because it's off season,I just left a few hours ago and he tried to charge my cc for another two night stay. $146 dollars and twenty cents,don't trust management there.The best thing this company could do is fire head management.This was my vocation and this little prick ruined it.If you dont believe me,find out for yourself's.

July 20, 2026
Unprompted review
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Reply from Motel 6

Hi Rocko, we're truly sorry to hear about your experience and sincerely regret that your stay did not meet your expectations. The concerns you've shared regarding the room, amenities, service, and billing are certainly not reflective of the standards we strive to uphold. We'd appreciate the opportunity to investigate this matter thoroughly. Kindly share your Motel 6 Booking ID, along with your contact number and email address, and our dedicated team will review your case on priority and assist you further. ~UC

Rated 5 out of 5 stars

Dog Friendly

The person at the front desk was very helpful and friendly. My room had everything I needed plus a comfy bed. I appreciated how quiet the hotel was and that the neighborhood allowed for good places to walk my dogs. Great place to stay; especially with dogs!

July 24, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that you had such an enjoyable stay. It's great to know that our front desk team was helpful and friendly, your room met your expectations, and you enjoyed the comfortable bed, peaceful atmosphere, and pet-friendly surroundings. We're especially happy that you and your dogs had a pleasant experience. We truly appreciate your kind words and look forward to welcoming you back for another great stay. ~dc

Rated 1 out of 5 stars

Roach Motel

This whole hotel has a really bad roach infestation that has been going on for a while based off the reviews.

July 21, 2026
Unprompted review
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Reply from Motel 6

Hi, we sincerely regret to hear about your experience and understand your concern.
We apologize for the inconvenience caused. Reports regarding cleanliness and pest concerns are taken very seriously, and this is certainly not the standard we strive to maintain. Kindly share your reservation details so that our concerned team can thoroughly investigate the matter and take appropriate action. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. ~dc

Rated 2 out of 5 stars

Somewhat ok

Rooms were good prices for a double bed weekly. Dark rooms though not much lighting. Had to check out 2 days early due to emergency and was told I couldn’t get refunded for the last 2 night then they tried charging me for the next 2 days on my card after check out date. When trying to call front office during any time of stay no one would answer.

July 11, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, we sincerely regret to hear about your experience and understand your disappointment. We apologize for the inconvenience caused regarding your early checkout, the refund concern, the attempted charge after checkout, and the difficulty in reaching the front desk. This is certainly not the experience we want our guests to have. Kindly share your reservation details so that our concerned team can thoroughly investigate the matter and assist you with an appropriate resolution. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. ~dc

Rated 1 out of 5 stars

The room was musty and smelled of cat…

The room was musty and smelled of cat urine. The floor was sticky and hadn’t been cleaned recently. There was a long hair on the pillow case and while the sheets were hopefully clean they were stained and should’ve been retired. The bed was comfortable though.

July 23, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Scott, we're sorry to hear that your stay did not meet your expectations. We understand how disappointing it must have been to encounter concerns with the room's cleanliness and condition, despite the bed being comfortable. This is not the standard we strive to provide. Kindly share your reservation number and contact details so we can have the concerned team review your experience thoroughly and address your concerns appropriately. ~Arsh

Rated 3 out of 5 stars

Great location

Great location. Could be nicest place in town but grounds, buildings and rooms in state of neglect, currently this one is on the very low side of the motel 6 chain

July 22, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Paul, Thank you for sharing your feedback. We're glad you appreciated the location, but we're sorry to hear the condition of the property didn't meet your expectations. Your comments about the upkeep of the grounds, buildings, and rooms have been shared with the property team for review. We appreciate your honest feedback and hope to provide you with a better experience on a future stay.~Dia

Rated 2 out of 5 stars

No hot water in shower

No hot water in shower, tepid at best.
Renovation noise.
Floor planks had gaps

July 24, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Scott, Thank you for bringing this to our attention. We're sorry to hear about the issues you experienced with the hot water, renovation noise, and the condition of your room. We'd like to look into this further. Please help us with your reservation number, contact number , email id so we can investigate and assist you.~Dia

Rated 1 out of 5 stars

I never stayed at this hotel.

July 25, 2026
Unprompted review
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Reply from Motel 6

Hi Twan, we'd love the opportunity to welcome you in the future and provide you with the comfortable, hassle-free stay experience we're committed to delivering. We hope to host you soon! ~Arsh

Rated 5 out of 5 stars

The front desk were professional and…

The front desk were professional and upstanding and did everything in their power to make our stay great. The cleaning crew were absolutely awesome.

June 1, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Nimchuk, thank you for your wonderful feedback! We're delighted to hear that our front desk team and housekeeping made such a positive impression. Your kind words mean a lot to us, and we'll be sure to share your appreciation with the team. We look forward to welcoming you back to Motel 6 soon! ~Arsh

Rated 1 out of 5 stars

You get what you pay for.... pay the extra at a different hotel

The front desk staff was super friendly. You get what you paid for and I would say not to expect much from this hotel as they are WAY below the other hotels and now we know why. After traveling all day all we wanted to do was take showers and go to bed. This hotel only has 2 double mattresses. The bed is placed right next to the AC, so the AC had a difficult time running because it couldnt breath and had no air circulation to it. It's very outdated. When I went to get into bed, I pulled the comforter back, there was old blood that stained the comforter. I ended up just taking it off and throwing it onto the for and went and grabbed one of my blankets out of my vehicle and sleeping with that. The walls are super thin and could hear what our neighbor was watching on TV. The pool is outside and there was a girl screaming/playing in the pool until almost 10pm. If it wasn't for my kids being done and already asleep, we would have left. We ended up leaving at 3am just because we couldnt stand being in this room any longer.

July 19, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

As checked, our team has connected with you and addressed your concern. We’d appreciate it if you could take a moment to share your feedback on the assistance provided, as it helps us improve our service. For any further support, please feel free to reach out. ~dc

Rated 4 out of 5 stars

Clean room and facility

Clean room and facility. Staff is friendly. Just needs a swimming pool. Air works great. Located off the interstate and there are plenty of places to eat and shop.

July 23, 2026
Unprompted review
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Reply from Motel 6

Hi Stephanie, thank you for your wonderful feedback! We're delighted to hear that you enjoyed our clean rooms, well-maintained facilities, friendly staff, and convenient location. It's also great to know that the air conditioning met your expectations and that you found plenty of nearby dining and shopping options. We truly appreciate your suggestion about adding a swimming pool and will be sure to share it with the relevant team. We look forward to welcoming you back for another enjoyable stay soon!~UC

Rated 1 out of 5 stars

Dirty hotel

Affordable hotel for the price but you get what you pay for, room was dirty as well as the sheets were filthy, microwave was rusted and filthy inside as well as the fridge, asked for a new microwave and they still brought me a rusted old dirty microwave, bathtub was also dirty stain as well,

July 19, 2026
Unprompted review
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Reply from Motel 6

Hi Joe, we're truly sorry to hear about your experience. Providing courteous and respectful service is something we take very seriously, and we're disappointed to learn that your stay did not reflect our standards. We'd appreciate the opportunity to investigate this matter further. Kindly share your Motel 6 Booking ID, along with your contact number and email address, and our dedicated team will review your concerns and assist you accordingly. ~UC

Rated 2 out of 5 stars

Room looked nothing like pictures in…

Room looked nothing like pictures in advertisement,looked shabby,squeaky bed holes in curtains ,can't close curtains for privacy, unfinished painting on wall around tv shower outlet set so the shower went to the side and to high ,a short person would only be hit by shower water in head not lower body.

July 19, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Carl, we're genuinely sorry to hear that your experience fell short of your expectations. This is certainly not the impression we want our guests to leave with. Kindly help us with your Motel 6 Booking ID, along with your contact number and email address, so our team can investigate your concerns and reach out with the appropriate assistance. ~UC

Rated 5 out of 5 stars

Cool

Great neat fun ok

July 22, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Shawn, thank you for your wonderful feedback! We're delighted to know that you had a great stay and enjoyed the clean accommodations and overall experience. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay soon!~UC

Rated 1 out of 5 stars

Shower and airpor June 25, 2026 room 103 dont have booking number phone 80834369prolems 6/25/2026 Roberta Wong LEUNG .pls help me find booking number through your reservations system and motel records

Dear motel 6
I am sorry I don't have my booking confirmation to screenshot. number 808 3436923

Dear Motel 6 I am sorry I dont have my booking number pls contact your reservations dept to find it or Mgr Tina at Motel 6 SEATAC South for my check in June 25, 2026 for one night room 103 under my name Roberta Wong LEUNG. Thank you for searching for it for me.

Shower not working, airport shuttle bus not running, telephone service not working and tried calling for 3 hours to find out what happened to shuttle. We had to take a uber from airport and they would not refund us. Manager Tina said she would email me to advise compensation for broken shower on 6/25/2026 and did not. corrected date 6/25/2026 room 103. dont have booking number. email robertawongleung at gmail.com

June 25, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Roberta, we're truly sorry to hear about your experience. The concerns you've shared are deeply concerning and do not reflect the standards we strive to maintain. We are unable to locate your reservation using the details provided. Kindly share your booking ID so we can review your case thoroughly and assist you further. ~AA

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