Motel 6 Reviews 

1,063
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 537 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff, describing them as friendly, helpful, and professional. Many also appreciate the convenient locations, often noting easy access to amenities and attractions. Reviewers frequently mention clean and comfortable rooms, contributing to a pleasant stay. However, some people were dissatisfied with the condition and cleanliness of the rooms. Specific concerns included issues like non-functional amenities, lack of hot water, and signs of poor maintenance. Additionally, some customers experienced disturbances from noisy neighbors or issues with night security.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Facilities

Consumers find facilities to be ambiguous, with many reviewers reporting issues such as dirty conditions,... See more

Location

Customers had ambiguous experiences with location, with many reviewers appreciating the convenience of being... See more

Quality

People report ambiguous experiences with quality, with some reviewers describing rooms as safe, clean, and... See more

Service

Clients share ambiguous opinions on service, with some reviewers having positive experiences, citing great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower... See more

Company replied

Rated 4 out of 5 stars

I stayed several times at 775 N. Mathilda Ave, Sunnyvale and is my favorite because is: Clean, feel safe because of other people that were staying here, good price, staff treat me nice. The only diff... See more

Company replied

Rated 4 out of 5 stars

The room and beds were very comfortable, although there was some plumbing noise. Breakfast was adequate: muffins, waffles, yogurt, boiled eggs... Nothing special or exciting. The staff was very friend... See more

Company replied

Rated 4 out of 5 stars

The staff was very helpful and my room was clean. HVAC worked great! The window could have been darker as the outside brightness from the hall lights was on all night. Maybe better coverage on the win... See more

Company replied


Company details

  1. Hotel
  2. Travel Agency
  3. Travel Aggregator

Information provided by various external sources

Find discount motels at over 1,000 locations from the Motel 6 official site. Book motel reservations online at the lowest price of any US hotel chain.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(1,063)

479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Looks like newly renovated rooms very…

Looks like newly renovated rooms very clean and safe
Best motel 6 ever I stays so far
I will highly recommend this one
Great job

June 30, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Yaneth, thank you for your wonderful review! We're delighted to hear that you enjoyed our newly renovated, clean, and safe rooms and that this was the best Motel 6 you've stayed at so far. Your recommendation means a lot to us, and your kind words will certainly motivate our team. We truly appreciate your support and look forward to welcoming you back for another great stay! ~RN

Rated 4 out of 5 stars

The rooms are always clean and…comfortable

The rooms are always clean and comfortable. But the prices have gone up a lot.
Staff is very nice and helpful.

July 1, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Barbara, thank you for your valuable feedback! 😊
We're delighted to know that you found our rooms clean, comfortable, and our staff helpful and friendly. Your appreciation means a lot to us. We also understand your concern regarding the pricing. Please note that room rates may vary depending on factors such as location, demand, seasonality, and property availability. We truly value your feedback. We look forward to welcoming you again soon!~UC

Rated 5 out of 5 stars

Because everyone was very friendly to…

Because everyone was very friendly to us and even had fresh. Coffee

July 3, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that our team made you feel welcome with their friendly service and that you enjoyed the fresh coffee during your stay. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay soon. ~dc

Rated 5 out of 5 stars

Love that my daughter's emotional…

Love that my daughter's emotional support dog gets to stay for free. Everyone from counter to housekeeping are very nice and professional

July 3, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that your daughter's emotional support dog was welcome and that our team, from the front desk to housekeeping, made your stay pleasant with their friendly and professional service.
Your kind words mean a lot to us, and we look forward to welcoming you and your family back for another comfortable stay soon. ~dc

Rated 5 out of 5 stars

Predictably perfect

Predictably perfect. As a solo traveler I want a hotel I can count on, I don't need frills, just clean, comfortable, affordable, and close to where I want to be. For me, big hotels are inconvenient. Waiting for elevators, looking for my car in a huge lot that I am probably paying to park in. I just want to get up and go. Staff are always friendly and available.

December 27, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that we could provide the clean, comfortable, affordable, and convenient stay you were looking for. It's especially rewarding to know that our friendly and accessible staff helped make your experience even more enjoyable. Your kind words mean a lot to us, and we're honored to be a place you can count on. We look forward to welcoming you back on your future travels! ~dc

Rated 4 out of 5 stars

Everything was great except the…

Everything was great except the cockroach’s in the unit

June 16, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Kenneth, thank you for sharing your feedback. We're glad to know you had a great stay overall. We sincerely apologize for the inconvenience caused by the cockroaches in your unit. This is not the experience we aim to provide, and we'll make sure your feedback is shared with the concerned team for immediate attention. We hope to have the opportunity to serve you better on your next visit. ~RN

Rated 4 out of 5 stars

have chosen Motel 6 every time I need…

have chosen Motel 6 every time I need to come to this area. Clean. with nice beds, good wifi and many places to eat within easy walking

July 1, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Robert, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP 

Rated 5 out of 5 stars

Great motel

Staff was helpful room was comfortable

July 1, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Ignacio, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP 

Rated 5 out of 5 stars

Spokane East Motel 6 is clean and the…

Spokane East Motel 6 is clean and the staff are attentive. It’s perfectly located and within walking of several shopping and dining places.

July 1, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Stephanie, thank you for your wonderful feedback! We're delighted to hear that you found the Spokane East Motel 6 clean, well-located, and that our staff provided attentive service. We truly appreciate your kind words and look forward to welcoming you back for another great stay! ~RK

Rated 1 out of 5 stars

The .tell after I had paid said I could…

The .tell after I had paid said I could not rent due to a false claim. The motel kept my money and never we ill I stay or recommend any motel 6

April 29, 2026
Unprompted review
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Reply from Motel 6

Hi Colleen, we're sorry to hear about your experience. We'd like to look into this matter and assist you further. Could you please share your booking ID, registered contact number, and email address so our team can investigate your concern? ~RK

Rated 4 out of 5 stars

Very modern facility

Comfortable and secure

June 21, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Bob, thank you for taking the time to share your experience! 💛 We’re so pleased to know you had a great stay. See you again soon—we’ll be ready with a warm welcome! ~RK

Rated 5 out of 5 stars

Great night clerk

I stay at Motel 6 more than other hotels while I travel. Check my history. I was more than surprised when I received a welcome message that I was expected at a Motel 6 only 30 miles from my house. I was about to delete the message as spam or a scam but decided to investigate. Somehow, a reservation had been made in my name. I called customer service to get an explanation. They said it was passed the dead line and I would have to call the motel direct. He gave me 214-741-9000. I call and tried explaining the situation. the receiver said he was a guest in the motel and couldn't help. He was nice about it. I called customer service back and explained. They called the motel and patched me through to the night clerk. I explained the whole story to her. She said, " I don't think anyone is in that room." She did the right thing the right way by cancelling the reservation and charges to my credit card. I am so thankful for the way she did her job. Please let her know I appreciate her service. Great job. I'll see you guys the next trip. Russel

June 26, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, We work round the clock to meet upto your expectations & appreciate your equitable efforts in sharing your feedback which always helps us growing.~AA

Rated 1 out of 5 stars

Do not stay at this hotel if you value your LIFE!!

Do not stay at this hotel if you value your
life. On June 18, 2026 this hotel was
surrounded by SWAT for a standoff with a
fugitive..who had multiple felonies. There
were over 20 cops, sheriff's, tactical team,
ambulance and fire trucks.

This hotel has residents and not guests
This hotel has multiple police reports with
Bartow County police department as this
incident is not isolated.

The owner is also non apologetic to guests
who are not use to this type of crime
scene ..and multiple men committing
battery to women in this hotel. The
manager doesn't want this abuse reported
by his residents to police due to the
numerous calls surrounding men beating
women at this motel regularly.

All of these reports and specific incidents
are/have been filed by bartow county
police..and they are available upon
request by any civilian for them to view for
themselves.

I strongly suggest that you stay away from
here if you have kids, a dog, and you value
your life and theirs!! I would give 1500
negative stars if they allowed it on here.

Update: as of today (July 2, 2026).. and me posting this review motel 6 reached out to me for confirmation number. I provided all of my contact information again as well. Motel 6 has detailed notes from there own guest services, priceline and booking.com regarding this extremely serious issue that took place at their hotel..however, Motel 6 still (as of today) hasn't responded to any of the emails from them.

They also didn't/haven't refunded me (as Motel 6 GM said he would) for the nights I did not stay there after SWAT showed up. It has been over 2 weeks since this occurred. And I kept it private, as it is very bad incident to continue to relive. My dog was in this hotel at the time this incident was going on. The police could have killed my dog trying to apprehend this fugitive. Yet your company dismissed my concerns along with my safety..and that of my dog. My dog was so shaken by all of this he would not leave my side... once I finally got to him over an hour later..when the standoff was cleared by police.

Even up until today...Motel 6 has been busy avoiding several emails from priceline/booking.com that is asking for a full refund of my stay due to the inconveniences they caused me ...since having to find another hotel on short notice (incurring additional costs as well) in order to get within a safe housing environment.

The manager of the Motel 6 (White, GA location) even went as far to say this SWAT incident is normal. Normal for him..but no where is it normal for me.

Be sure your investigation includes a request to Bartow County Police department for a copy of the report....or I can post it here online for everyones review.

Today (June 5, 2026) I was sent a seperate email response from Motel 6 guest services in regards to what I have written above, and it goes without saying they are still providing the same incorrect information and have been aware of this incident for over 2 weeks. The property manager has not refunded me any money. My bank has confirmed this. The property manager has been informed since June 18th, 2026 that a refund for the total amount of the stay be provided/returned to me. Not only has this request been made by priceline/booking.com management, but by guest services at Motel 6 themselves. The email today came from guest services whom claimed to have reached out to this Motel 6 manager regarding the total refund. Yet they send this email response today.. Which still shows that Motel 6 management and franchise management is the same regarding customer safety. I still will never stay at a Motel 6 ever again, and I suggest strongly others proceed with caution. There is a certain dynamic of people who live at these Motel 6 world wide. They (Motel 6 Corporate) also own Super 8 Motel, which also shares these same incident safety concerns. For your benefit I have linked the multiple other incidents for your review. It has been brought to my attention that this is not just an isolated incident at this motel, but Motel 6 has been and still has these types of incidents very frequently throughout their entire business locations. There management is the same as well, so do not think they will truly address your concerns. That is why they do not respond to customers here on Trustpilot, but try to send these emails through guest services where they already have a record of the complaints. They do this just to make potential customers believe they truly wish to address your concerns professionally..when actually they hope you will not continue to warn others. Motel 6 management does not care about customers nor their safety. They care about making a profit, and it doesn't matter how they go about getting it. Google Motel 6 and Crimes. They are all for Trafficking and Murder lawsuites. Trustpilot doesn't allow link postings.

June 13, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

We sincerely apologize for the inconvenience caused and understand your concern. Our team has shared an email regarding this matter. Kindly check your inbox and reply to the same if you need any further assistance, and we’ll be happy to help you further. ~RK

Rated 5 out of 5 stars

Quiet

Quiet. Bed was great. Loved having a fridge and the check-in lady was great. I really liked this place.

June 25, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for the appreciation. We will always ensure that we keep delighting you with our services.~AA

Rated 1 out of 5 stars

Motel hell

First of all when I got on the elevator it smelled heavily of dog urine and when I got to my room there was dog hair on the bedspread and the room smelled like dog urine, the air conditioner was not working properly it never would cool down and when I went to take a shower the water just dribbled out and to top it all off there was a dog barking somewhere near me and you might ask well why didn’t you change rooms well I asked repeatedly and was told sorry there are no more rooms available. They were not inclined to give me a refund either. I have not nor will I in the near future stay at any motel 6 or any motels associated with motel hell.

May 14, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id and contact details so that we can provide you with the best possible resolution at the earliest. ~AA

Rated 5 out of 5 stars

Wonderful stay the rooms are clean and …

Wonderful stay the rooms are clean and safe and the staff is super friendly.

July 21, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that you had a great stay and found the rooms clean, safe, and comfortable. It's especially rewarding to know that our friendly staff made your experience even more enjoyable.
We truly appreciate your kind words and look forward to welcoming you back for another pleasant stay soon. ~dc

Rated 5 out of 5 stars

We love that it is pet friendly

We love that it is pet friendly, comfortable, clean and in a great location

March 27, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that you enjoyed our pet-friendly environment, comfortable and clean accommodations, and convenient location. Your kind words mean a lot to us, and we look forward to welcoming you and your furry companion back for another enjoyable stay soon. ~dc

Rated 5 out of 5 stars

Excellent place to stay

The room was tidy, clean, spacious and the bed was very comfortable. Parking was easy and convenient, and the included breakfast was enjoyable and perfect to start the day. Highly recommended!

May 18, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found the room tidy, clean, spacious, and comfortable. It's also great to know that you appreciated the convenient parking and enjoyed the breakfast to start your day. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay soon. ~dc

Rated 5 out of 5 stars

Always clean

Always clean. Office staff always friendly. Pet policy is the best anywhere!

December 22, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your kind feedback! We're delighted to hear that you found the property clean and nice. We truly appreciate your support and look forward to welcoming you back for another pleasant stay soon. ~dc

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