moto24.de Reviews 

5,991
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I made a wrong order of a Chain and Sprocket Kit for my Thriumph Speed Triple because I printed out the wrong manual from 2005 instead of 2014 by mistake. Having taken the old chain off noticing my mi... See more

Rated 5 out of 5 stars

Product arrived well packaged and in a timely manner. Shipping was not too much as well. Customer service was great too. Highly recommend.

Rated 5 out of 5 stars

Very efficient and correct e-commerce site. the goods arrived as described, in a very short time and well packaged

Rated 5 out of 5 stars

Handlebars well packed and as described. Good commumication via email. Quick delivery. Would buy again

Company details

  1. Motorcycle Shop

Information provided by various external sources

moto24, Shop für Motorradzubehör, Motorradbekleidung, Motorradhelme, Motorradkoffer und Gepäcksysteme. Wir führen Klapphelme Integralhelme Motorradjacken Motorradhosen Motorradhandschuhe Motorradstiefel Topcase Kofferträger Satteltaschen Sissybar uvm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 61% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,991)

491 reviews in the last 12 months

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Rated 1 out of 5 stars

(UPDATED) I bought more than one time from this…item no received

I bought more than one time from this company, but usually on the moto24. it and everything was fine. Unfortunately last time I bought an item on the german website. de and it was a mess.... After the product is been shipped outside the shop, it take nine days to understand and communicate that something was wrong and in fact the product goes back to the company by DHL which didn't accept the shipment. Now after two weeks I'm still waiting for their email about this issue but nobody contacted me yet. At least you should be able to make a shipment.. Non??? At least you should keep in touch with me and let me know things happened... Non??? Now hope the situation will improve during next days and finally they ship the item, after that I'll cancel this company from my life.
I'm reply to your answer.... First of all is not me choosing DHL and unfortunately ups is more expensive, at the basic price you have only DHL choice on your website. If you no have enough staff you should inform your guests. Two weeks ago I bought some item in another website and the shipment arrived after four days, yeah, four days, with DHL. The problem here is not DHL but is you,in fact, unfortunately the package you shipped it went back to you by DHL coz probably you make some mistake, address or whatever i don't know. So that's your responsibility to send email to me and give some updates but unfortunately you didn't. The only information I had i received from DHL and not from you. When the package been refused by DHL I was expecting some communication from you but nothing happened. So after all you also want to be right? Are you kidding me? Send the package as soon as possible, try no to make mistake again

November 16, 2020
moto24.de logo

Reply from moto24.de

Hello and thank you for your message,

you are aware that you want to ship to Taiwan with DHL at this Global situation? This means that you cannot receive your goods within 7 days as you demand. It doesn't matter in which shop you order from us, The backend is the same and you are looked after by the same people. We have also replied to your emails. Unfortunately not as fast as usual at the moment, because of understaffed and sick leave. But we answer. On our checkout shipping with UPS is recommended abroad, This information was not important to you and you ordered with DHL. Now you complain that the goods don't come quickly enough. With all respect, here you have to wait until your package can be delivered from the already overloaded DHL services.

With kind regards
Your BMW-Motorrad-Bohling Team

Rated 5 out of 5 stars

Excellent and efficient service.

Excellent and efficient service. Very short lag between order and delivery. Also best price on the web for what I ordered. Would definitely purchase from them again.

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Customer service great

Customer service great. Emails answered helpfully and promptly .... no language problems at all, thank you. Givi windshield very well packed and international delivery all fine :-)

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order, good customer service due to the speed of the replies regarding a product. Fast dispatch and items arrived in good time.

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great Service and Best Price

Purchased a set of Givi hand protectors for my NCX. Cheaper than anything I could find from a UK supplier and delivered from Germany in 2-3 days. Great price and great service 👍

September 5, 2020
Unprompted review
Rated 5 out of 5 stars

First class service.

First class service.
Super website, multi lingual.
Fast dispatch & tracked service.

Will definitely use again.

10/10 from me..

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Arrived on time and was as described

Arrived on time and was as described. I requested extra packaging as the item was fragile, they did as I asked very impressed very good service, nice to work with people who listen to their customers needs👍👍

August 10, 2020
Unprompted review

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