I made a wrong order of a Chain and Sprocket Kit for my Thriumph Speed Triple because I printed out the wrong manual from 2005 instead of 2014 by mistake. Having taken the old chain off noticing my mi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Product arrived well packaged and in a timely manner. Shipping was not too much as well. Customer service was great too. Highly recommend.
Very efficient and correct e-commerce site. the goods arrived as described, in a very short time and well packaged
Handlebars well packed and as described. Good commumication via email. Quick delivery. Would buy again
Company details
Information provided by various external sources
moto24, Shop für Motorradzubehör, Motorradbekleidung, Motorradhelme, Motorradkoffer und Gepäcksysteme. Wir führen Klapphelme Integralhelme Motorradjacken Motorradhosen Motorradhandschuhe Motorradstiefel Topcase Kofferträger Satteltaschen Sissybar uvm.
Contact info
Neureuter Straße 55, 76185, Karlsruhe, Germany
- 0721 92091999
- info@united-online-stores.de
- www.moto24.de
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
moto24 team proves again you can rely…
moto24 team proves again you can rely on it. Excellent service and prompt delivery.
Teodor Rusev (BG)
(UPDATED) I bought more than one time from this…item no received
I bought more than one time from this company, but usually on the moto24. it and everything was fine. Unfortunately last time I bought an item on the german website. de and it was a mess.... After the product is been shipped outside the shop, it take nine days to understand and communicate that something was wrong and in fact the product goes back to the company by DHL which didn't accept the shipment. Now after two weeks I'm still waiting for their email about this issue but nobody contacted me yet. At least you should be able to make a shipment.. Non??? At least you should keep in touch with me and let me know things happened... Non??? Now hope the situation will improve during next days and finally they ship the item, after that I'll cancel this company from my life.
I'm reply to your answer.... First of all is not me choosing DHL and unfortunately ups is more expensive, at the basic price you have only DHL choice on your website. If you no have enough staff you should inform your guests. Two weeks ago I bought some item in another website and the shipment arrived after four days, yeah, four days, with DHL. The problem here is not DHL but is you,in fact, unfortunately the package you shipped it went back to you by DHL coz probably you make some mistake, address or whatever i don't know. So that's your responsibility to send email to me and give some updates but unfortunately you didn't. The only information I had i received from DHL and not from you. When the package been refused by DHL I was expecting some communication from you but nothing happened. So after all you also want to be right? Are you kidding me? Send the package as soon as possible, try no to make mistake again

Reply from moto24.de
Fantastic service all round
Fantastic service all round. Kept me updated with my order throughout until delivery.
Great fast service
Excellent service
Excellent service, good communications, swift delivery, product as described, well done, I'm very satisfied!
Brilliant service
Excellent product at a very good price. Fast delivery and great communication. Highly recommended.
Excellent and efficient service.
Excellent and efficient service. Very short lag between order and delivery. Also best price on the web for what I ordered. Would definitely purchase from them again.
Customer service great
Customer service great. Emails answered helpfully and promptly .... no language problems at all, thank you. Givi windshield very well packed and international delivery all fine :-)
Items ordered were exactly as described…
Items ordered were exactly as described and was kept full imformed regards tracking of my order which was delivered very promptly and exactly on schedule. Prices were very competitive and will definately use this company again.
Quick and easy to order
Quick and easy to order, good customer service due to the speed of the replies regarding a product. Fast dispatch and items arrived in good time.
Great Service and Best Price
Purchased a set of Givi hand protectors for my NCX. Cheaper than anything I could find from a UK supplier and delivered from Germany in 2-3 days. Great price and great service 👍
Quick easy and very helpful
Ordered Hepco and Becker adventure bars…
Ordered Hepco and Becker adventure bars for my Crosstourer. They arrived very quickly and fit very well.
Excellent service too, many thanks.
First class service.
First class service.
Super website, multi lingual.
Fast dispatch & tracked service.
Will definitely use again.
10/10 from me..
Ordered a new seat for my Africa Twin…
Ordered a new seat for my Africa Twin at a good price from Moto24.Arrived within 48hrs and very happy with the product and service. Thanks!
Arrived on time and was as described
Arrived on time and was as described. I requested extra packaging as the item was fragile, they did as I asked very impressed very good service, nice to work with people who listen to their customers needs👍👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







