Motorparks Reviews 

Bought 14 reg car in December (know it’s getting on a bit) but had so many problems with it, have spent loads on it getting it right, admittedly garage reimbursed me with some but I wouldn’t consider buying from them again

Alas the collection and delivery service wasn’t available although it was advertised in the email which I received asking me to book my service.

There was another little snag when my service plan couldn’t be found, despite me having this since the car was bought. Fortunately this was quickly resolved. Also the car wasn’t ready at the stated time.

Other than the above, everything else went well. The staff were really pleasant and the work was done well.

Very prompt and professional great service

All I can say is that I bought the car as a used car, the sale went without a hitch, and I have enjoyed driving the car for the past nine months without any problems. At my age, I am not likely to buy another car, but if I did, I would buy from Oldham Motors again.

Great and quick service, helpful people.

Took my Mazda 6 in for service and can say what a great experience with great staff, and they kept me informed all the time my vehicle was in the garage I would highly recommend them for a service they did a great job.

I chose a car online whilst I was overseas, as I wanted a vehicle promptly on my return. The dealership and the salesman I had been emailing made it all happen, it was there waiting for me, as described, I was able to drive it home straightway and the process was made very easy and efficient.
I’m pleased with it, I bought a service agreement, yet to be tested, but I’m pleased with the whole deal so far.

Bought a car last year from Doves Horsham and the salesman Nigel was very good, the car seems to have developed a slight oil leak of some kind, I have now rung them 4 times and left messages and also emailed twice as the car had a warranty and have heard nothing back!!? Bad after service!

Thank you Jason and the team excellent service and advice

Alastair Wells

Highly recommend Preston MotorParks.
Shahnaz was excellent in providing me with the information and supply of my new electric Fiat500.
Would HIGHLY RECOMMEND Shahnaz, Wade & manager Mark for a professional, friendly & helpful service.

Comment:
What should I put here errrrm friendly bunch always welcoming even to the most awkward customers like me fantastic service thank you

Excellent customer care
I've been a customer for years and I keep coming back as the customer service is very good and the staff is very helpful.Brady has gone this extra mile to support my needs and big thank you for that.I would definitely recommend it to other customers.

Great to receive my third Corsa. Nothing wrong with my last Corsa, trusty and reliable but after a decade decided to upgrade. So many improvements I am glad I made the change... really happy with my new purchase

I must say the whole experience with Invicta Motors was very satisfactory. Sean Palmer really explained everything with us, he wasn't your typical salesperson. I definitely recommend to anyone wanting to buy a car.

Nikki Duke at Warrington is always very helpful and professional in how she deals with customers. This is the 4th car I have bought from this dealership. Car ready on time and everything explained in plain English. Would recommend dealers and especially Nikki every time.

It's always a good experience visiting Pure Triumph, not been in for 2yrs for obvious reasons but still welcomed like an old friend. Bike serviced and ready on time. All good.

***amended 22/3***

The reason I’m amending my review is for 2 reasons. The first being it turns out the gearbox hadn’t been serviced in accordance with the manufacturers guidelines and when I asked them to complete I was advised it outside the normal service remit so they wouldn’t. I pushed and they eventually agreed to reimburse me if I got a local garage to do it which I did.

The second reason was they said they’d give me a £10 Amazon gift card if I left a review ( it didn’t need to be positive) but unfortunately after months of chasing it’s never materialised.

Excellent service from start to finish. Everyone I spoke to was helpful and nothing too much trouble.
They even agreed to meet me at a mutually convenient location to do the swap over as I was so far away from them.

All in all very happy.

Disappointing to feel the need to write a negative review.

Spoke to Sean a Sales Rep at Canterbury. Nice Guy, informative and easy to talk to.

I put a holding refundable deposit on a Ford KUGA st line edition at the Canterbury Branch - on the day found Sean not present - Day off. Which was fine he had told me this would be the case, And I will be dealing with David. After being left unattended for 20 mins in the show room, David comes out , nice chat about the car etc…. I sign the paperwork for the temporary insurance, he has the car brought round, and it’s mine for 1 hour to test drive …. Great! Whilst out and about found the Car lacking.

So on return to the dealership, decided that It was better to wait for one with the right kit on it for us.

‘David’ went from super helpful - to couldn’t give a hoot! And scurried off in his little hut in the corner of the showroom. I’m yet to receive my refundable deposit, or even an acknowledgement of the conversation we had - Although I contacted them again a week ago!! Accounts fault apparently. Thing is it’s put me off going back….. if you like a helpful easy approach there’s plenty of other Ford dealerships about these days….. give them ago first!!

DANGER DO NOT BUY - DON’T EVEN LOOK.

Failure after failure with this company, and its typical of what I’m seeing happen over the past few years. They hide under the umbrella of large corporate beliefs but are nothing more that self employed franchises trying to make a lot of money, hoping that the vehicles don’t let them down and hiding when they do. There is a growing trend of charging ridiculous prices for so called diagnostic work, Technician proven experience and dealership quality when in reality its far from the truth. I’ve been told to book in for services that even the manufacturer doesn’t recommend (2yrs or 24000 miles) yet I’ve received a service reminder after the first 12 months and each consecutive 12 months thereafter, even after telling FIAT direct in Milan that the dealership is doing this they don’t get involved, its a private business operating under the name. The cost of the service that wasn’t required is (£299) to change the oil and filter. I purchased genuine Fiat parts and Fiat oil delivered for £65 and this took me 30 mins to complete. When I challenged Fiat over the non required service and highly inflated costs they said they like to remain precautionary and this ‘little intermediate service’ will help prolong the life and all important safety of the vehicle. This will obviously come at a cost, a staggering £600 for the pleasure of two services in two years, one of which isn’t required. So I’ve saved £535. Just by spending 30 minutes doing it myself. Ive had two faults with this vehicle to date, again both faults were dealt with in a ridiculous manner, the first one being a programming issue from new - this was omitted when a trailer tow ball was fitted and parking sensor data wasn’t updated resulting in parking sensor failure to operate. I had to point out to the dealership that this needed doing as they weren’t aware, beggars belief that a member of the public has to tell them how to do their job. Secondly there was an issue with the starter motor from new, this had an intermittent fault in cold weather and would not operate correctly. This went into the dealership for diagnostics, a term of which I’ll use loosely, they went out to it each day to see if it would start, concluding ‘all seems okay to me’ at the end of a weeks starting. This went in again to be diagnosed, after conceding there was indeed a fault with the starter they fitted a (reconditioned) unit which was also faulty with different symptoms. When I asked why a reconditioned unit had been fitted, that was obviously the wrong one (wrong amount of teeth on pinion gear) they said thats what we’ve been told to fit by Fiat. So after a week of phone calls and emails to fiat they finally, reluctantly fitted a ‘new’ starter motor which finally corrected the nearly three year continuing problem. I still receive my annual service reminder and this now comes with the ‘MOT’ reminder. I just smile to myself in the relief that I’m not a sheep and I certainly will not allow the wool to cover my eyes.