My experience with Steer in Dover, Kent was first class. Very quick turnaround with regular updates on the progress of my repair. Ladies in reception were very welcoming and polite and very helpful wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car repair went very smoothly. Communication was excellent, Ash arrived on time, set up his work area quickly and with health and safety in mind, liaised with shop managers and did an excellent rep... See more
Company replied
Alton Cars of Hull. Totally professional outfit from their initial phone call, right thru to me handing back their courtesy car. After a whole year of wrangling and waiting on my insurance company... See more
Company replied
Excellent repair and paintwork! My car was looking a bit funny before, but Marshmallow (my insurer) recommended Steer Romford and they didn’t disappoint. Within just 3 weeks my baby car was back on... See more
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Company details
Written by the company
Motor Repair Network works on behalf of insurers to manage the repair process when a vehicle has been damaged in an accident or collision on the road.
Contact info
Dean Clough, HX3 5AX, Halifax, United Kingdom
- 0330 058 6931
- insurance@motorrepairnetwork.com
- www.motorrepairnetwork.com
4.5
Excellent
738 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
February 21, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Sylvianne,
We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.
They repair my car bumper and the job…
They repair my car bumper and the job done was perfect. Highly recommended. Thank you.
February 17, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Ahmed,
We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.
Reply from Motor Repair Network
Good Afternoon,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
Up-to-date report
They give up to date report via text as I've chosen that as mode of contact - you literally know what's going on with your vehicle repairs without sweat. The company in-charge of the repairs also are well organised.
Good job done.
February 14, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
Motor repair network stepped in when I…
Motor repair network stepped in when I couldn’t get a courtesy car from a body shop allocated from one call insurance. These people gave me the runaround for six weeks and I was told by the body shop that they gave me that if I don’t like the vehicle with no roof rack when I have guaranteed paid for vehicle hire It’s tough as quoted by the body shop A shit, useless company
February 12, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Jason,
Thank you for your feedback. We are sorry to hear that you were not happy with the service you received from our team. It is important to us that our customers receive clear information about their claim, and that we follow up on any commitments we make.
We would love to understand more about your experience so we can keep improving. If you are happy to take to us about this, please email reviews@motorrepairnetwork.com with your claim or registration number and we will arrange a convenient time to contact you.
AVOID if you can!
The company can be aptly renamed as the "Big bully Network" as repair is the last thing they do! They work with incompetent repairers, are very discreet and will NEVER disclose the work that has been authorised on your car and are frustratingly inconsistent with the information they give with regards your repairs!
I had to unfortunately deal with them as my incompetent insurer, Marshmallow partners with them and threw me to their mercy. Both companies are an utter disgust to deal with and as it stands my car is sitting unrepaired since the last 3 months as their repairer took the car in for repairs and wanted to keep it for over a month to find parts and fix. Paid a hefty ransom amount to get the car back unrepaired.
If your insurance deals with them then I would strongly suggest considering another insurer!
November 29, 2024
Unprompted review
Reply from Motor Repair Network
Good Afternoon,
Thank you for your feedback. Ensuring a safe and high-quality repair is our number one priority, and we are keen to resolve any issues as promptly as possible.
If you haven’t already done so, please contact the repairer directly. If you have already tried this or would prefer to speak to one of our team, please email reviews@motorrepairnetwork.com with your claim or registration number.
Happy Client
Very efficient and would highly recommend. They did a Marvellous job on my car and you cant even tell something had happened to it. Also they kept me updates throughout the whole process and even brought and collected the vehicle from me and brought a courtesy car instead of me going there which was so convenient for me. They also kept in contact with me and a special shoutout to Chloe who then called me after to check if i was happy with the work. I really appreciated that. I highly recommend these guys
February 10, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon,
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
Quality of work and brilliant service
Quality of work and brilliant service
February 11, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon,
We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.
It was easy to get updates on the…
It was easy to get updates on the repairs all the time. Am happy with the repairs
February 10, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Vuyelwa,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
Amazing people!
After a terrible experience with my insurers, Steer was the light at the end of the tunnel. They not only did a wonderful job at repairing my vehicle and making it brand new again but everyone that I met or communicated with at Steer were very helpful, accommodating and went the extra mile in arranging a courtesy vehicle in a timely manner and bringing it to my workplace. I am in love with my vehicle all over again! I have already recommended you to everyone I know. You should be very proud of the service you provide. Thank you and keep up the good work!
February 10, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Faiza,
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
Reply from Motor Repair Network
Good Afternoon,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
Happy with the work
Happy with the work, all done to a high standard and the car was returned quick I would recommend them
February 1, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Yasar,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
Job Done Properly very clean neat and tidy and helpful
Very helpful
Job done Properly
Clean - neat and Tidy
February 3, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon,
We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.
Polite and soft spoken staff.Reliable…
Polite and soft spoken staff.Reliable as they went to as far as consulting several repair services just to make sure my car was fixed.Good follow ups to ensure safety and services are provided.
Also timely.thank you so much Marshmallows 💓
January 31, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Damaris,
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
They are terrible at putting the…
They are terrible at putting the customer first, in all of 2 mth I have been the one keeping in contact with them, I had to chase up on everything from day one.
They refuse to share any information on work that will be dun on my vehicle.
Once I was not happy with the garage they sent my car too they did nothing to help move it, it's now 3 Mth and my car is sat in a lot "waiting on parts".
January 31, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Alicia,
Thank you for your feedback. We are sorry to hear that you were not happy with the service you received from our team. It is important to us that our customers receive clear information about their claim, and that we follow up on any commitments we make.
We would love to understand more about your experience so we can keep improving. If you are happy to take to us about this, please email reviews@motorrepairnetwork.com with your claim or registration number and we will arrange a convenient time to contact you.
Professionalism
They did to be so simple. Work fast ,very good communication.Car been sorted in decent time.Overal good.
January 30, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
They always updated me throughout the…
They always updated me throughout the repair process, the repair was carried out at a very high standard.
January 27, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon Neville,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
Reply from Motor Repair Network
Good Afternoon,
We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.
Very smooth process and I was kept…
Very smooth process and I was kept informed from the transportation and every step of the way. Open communication from start to finish and nice to speak to staff invited in repairing vehicle for reassurance. Express Bodyworks Blakenhall provided excellent service all round.
January 22, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon James,
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
Great service
Great communication. Promote service. Always updated on progress
January 23, 2025
Unprompted review
Reply from Motor Repair Network
Good Afternoon,
Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.
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