Mountain Goat Tours Reviews 70

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professionalism, and engaging commentary, which greatly enhances the tours. People frequently highlight the excellent service, noting the well-planned itineraries and the ability of guides to adapt to unforeseen circumstances like road closures, ensuring a smooth and enjoyable experience. Many found the tours to be a perfect way to explore beautiful locations and learn about local history and culture. A few other people also felt that some guides were overly talkative, repeating information or sharing unrelated details. However, the general sentiment remains highly positive, with many customers expressing their intention to use the company's services again for future trips.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff. Customers frequently praise tour guides and... See more

Location

Reviewers highlight positive aspects of location, praising the spectacular scenery of the Yorkshire Dales,... See more

Holidays

Users describe positive interactions with holidays. Customers consistently report having an amazing and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the well-planned and perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent tour guide in Graham. His depth of knowledge about the history and landscape of the Yorkshire Dales was readily apparent. Despite some unanticipated road closures, Graham was abl... See more

Company replied

Rated 5 out of 5 stars

Fantastic tours experience! We did the North York Moors Tour on one day, and the All Creatures Great and Small Tour the next, both with Trevor. Absolutely enjoyed the commentary and views, and it was... See more

Company replied

Rated 5 out of 5 stars

My husband and I had a brilliant time on the All Creatures Great and Small tour. Mark our tour guide was brilliant, he is so knowledable about Yorkshire and we saw places we had never seen before. The... See more

Company replied

Rated 5 out of 5 stars

From the moment we met up with our driver/guide Paul,we were highly impressed by his knowledge, professionalism, friendly banter and explanation of the day's schedule. This lead to making the whole 10... See more


Company details

  1. Sightseeing Tour Agency
  2. Minibus Taxi Service
  3. Tour Agency
  4. Tour Operator
  5. Travel Agency

Written by the company

Established in 1972, Mountain Goat is a multi-award-winning tour company with over 50 years' experience showing visitors the best of the UK. Our friendly, knowledgeable driver-guides lead small group tours in luxury vehicles, offering scenic routes, authentic experiences, and genuine insight into local culture and history, while sharing stories along the way. We connect travellers with the beauty and heritage of some of the UK's most breath-taking and unforgettable places. With our small group tours, we encourage visitors to go beyond the picture-postcard places and connect travellers with the real destination - the hidden spots, local knowledge and the lesser-known stories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Mark Shipley was our guide through…

Mark Shipley was our guide through Wales last week. There were just four in our tour group on a bus that holds 16. It was like having a private tour. We all loved Mark: so professional — always wore a tie and matching vest— and he had a great sense of humor and a wealth of knowledge he shared with us. It was obvious to our group that he loved his job and had our best interests at heart. I hope you have the opportunity to have Mark as your guide!

Barbara Hart
6/2/23

May 22, 2023
Unprompted review
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Reply from Mountain Goat Tours

Thank you for your lovely review Barbara, our drivers are the heart of what we do! They are very passionate about providing a memorable experience with their knowledge, all tied in with humour of course! We will make sure to pass on your kind words and we hope to see you on another Mountain Goat tour soon.

Rated 5 out of 5 stars

Amazing day out on Hadrians wall tour

Amazing day out on Hadrians wall tour. Our tour guide Duncan was excellent! He made the locations come alive with his vast knowledge of Roman Britaina and the Lake District.

May 26, 2023
Unprompted review
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Reply from Mountain Goat Tours

Thank you for your review! Duncan will be delighted to hear on your enjoyment of his tour and his memorable knowledge. We hope to welcome you on another Mountain Goat tour very soon.

Rated 5 out of 5 stars

Elaine, a welcome ray of sunshine!

Elaine our driver was excellent at providing transfers and collections for KE Adventure hill walks, a welcome ray of sunshine! Safely driven on the challenging roads of the lake district, greatly appreciated👍

September 10, 2021
Unprompted review
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Reply from Mountain Goat Tours

Hi Steven,

Thank you for taking the time to write your review. We are pleased to hear that you enjoyed your tour with Elaine and found her driving to be safe despite the at times difficult to navigate roads.

We hope that you will join us again in the future.

Best Wishes,
Mountain Goat Team

Rated 5 out of 5 stars

Lake District - half day tour with Derek

We recently booked a half day tour around the Lake District with Mountain Goat Tours as it was our first time visiting the Lake District.

Our tour guide Derek was fab from start to finish. We were picked up from a location near to where we were staying and saw some amazing sites that we otherwise wouldn’t have been able to locate ourselves in the time that we had.

Derek was really friendly and kept us engaged with his humour and by providing a lot of useful background information about the different locations. The views from the tour were spectacular. Derek stopped at many of sites allowing us to walk around and take photos of the amazing panoramic views and he also offered a help in hand in taking some photos for us!

It was a great tour all round and would really recommend for anyone visiting the Lake District for the first time.

August 28, 2021
Unprompted review
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Reply from Mountain Goat Tours

Hi Sonia,

It's so great to hear that you have such a wonderful half day tour experience with our fab driver guide Derek. At Mountain Goat we aim to celebrate our admiration for the Lake District and its heritage and are pleased to hear that you were able to join us in this.

Thanks for your 5* review, we appreciate you taking the time to write this thoughtful message.

Best Wishes,
Mountain Goat Team

Rated 5 out of 5 stars

Wonderful lake district tour from Manchester

We had a great time with a wonderful tour guide Gary, he has been patient right from the start, considering we were running late because our trains were cancelled from Nottingham to Manchester Piccadilly.

Gary , as a guide first was friendly, gave a lot of information on the areas we covered and was a lovely person to say.

And ofcourse, we were planning right from the beginning to take a tour with this travel agency and we were happy with what we got and what we expected.

It was a calming, relaxing half day afternoon tour from Manchester, which ofcourse not to forget ended with a scone and cream tea session at a wonderful hotel.

Almost all the places covered were absolutely spot on , serene and fantastic, not much crowds, good one consisting of Windermere lake, bowness, tarnhows, Wray castle , coniston water and hawks head....so yes it was an absolutely lovely tour.

Thanks mountain goat for a splendid trip before we head back to India and ofcourse thanks to Gary , a wonderful tour guide once again ☺️👍👏.

September 2, 2020
Unprompted review
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Reply from Mountain Goat Tours

Hi Sunanda,

We are glad to hear that you experienced the beauty of the Lake District and the wonderful sites it has to offer during a tour with Mountain Goat.

We are also pleased to hear that our driver guide was welcoming and informative. We hope to welcome you on board again some time in the future.

Best Wishes
Mountain Goat Team

Rated 5 out of 5 stars

Tour guide Andy was amazing!

Tour guide Andy was amazing!! Fantastic day 😀

August 26, 2019
Unprompted review
Mountain Goat Tours logo

Reply from Mountain Goat Tours

Hi Rachel,

Thanks for your 5* review! Great to hear you have a fab day with Mountain Goat Tours and our wonderful tour guide Andy.

Best Wishes,
Mountain Goat Team

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