Mouth Ulcers & Gums Reviews 

815
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I've used 2 tubes of this and it's not helped in anyway. Foe the price of it expected at least some help with my gums. Very expensive for a small tube. Therfore i wouldn't recommend

Rated 1 out of 5 stars

Since these new people have taken over it has gone from a excellent reliable company to a anybodies guess when you will get your goods. Pay for first class postage makes no difference 3/4 days after o... See more

Rated 1 out of 5 stars

Loved this company but have now ordered two separate orders of oral medic (SP18526) and (SP17628). First one in August and second one in October. Neither arrived and I am now £100s out of pocket. S... See more

Rated 5 out of 5 stars

I suffer from dry mouth and these tablets are wonderful for that and they really work. I also used to get an awful lot of mouth ulcers mostly on my tongue and so painful, but ever since I have regul... See more

Company details

  1. Dental Clinic

Information provided by various external sources

Best range of remedies to prevent and treat chronic mouth ulcers (canker sores, recurrent aphthous stomatitis, oral mucositis, Sutton's Disease) and dry mouth (xerostomia). Official UK distributor of OraCoat XyliMelts for Dry Mouth. Established 2004.


Contact info

2.2

Poor

TrustScore 2 out of 5

815 reviews

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2.2

All reviews

(815)

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Rated 5 out of 5 stars

Great service

Great service. Fast delivery, well packed.

February 1, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi Veronika

Thanks for the 5 stars, always welcome.

Dave

Rated 5 out of 5 stars

Customer service and product quality

As the website did not permet (then) shipping to Europe, there were a few phone calls, always with perfect customer service. Not sure what the shipping to Europe will be from now on but hope for the best! my dentist insisted on this choice and the Xylmelts work very well for me.

February 1, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi Louisa

Thank you for the feedback, glad the team were able to assist you.

Dave

Rated 5 out of 5 stars

Xlimelts

I had suffered with dry mouth at night for a while, but since using the all natural Xylimelts I now get a good nights sleep. The price and service from Mouth ulcers is excellent.

January 31, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi Denise

Thank you for your comments, glad to hear that our product works for you.

Dave

Rated 5 out of 5 stars

As awesome as usual

As awesome as usual. Many thanks for the service you provide, I really appreciate being able to obtain items that help my dry mouth problems.

January 31, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Dear Customer

Thank you for the feedback, glad we could be of service.

Regards
Dave

Rated 5 out of 5 stars

Thank you very much

Thank you very much; fast delivery as always

January 31, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi Robin

Glad that we could be of service.

Dave

Rated 5 out of 5 stars

Good to see oral medic on sale again as…

Good to see oral medic on sale again as its only treatment that works.Great service thanks

January 26, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi Neil

Thank you for the positive feedback on this product (and the service) very popular line.

Dave

Rated 5 out of 5 stars

Very happy the product is back

Very happy the product is back
Thanks again to Dom

January 25, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi Russell

We’re glad too, we had to wait for supplies to be available again, but normal stock should be resumed now.

Dave

Rated 5 out of 5 stars

Great service

Great service, nicely packed, bit of a gem find, suffer from Sjogrens

January 25, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi Sandra

Thank you for the feedback, greatly appreciated, so glad it helps with you condition.

Dave

Rated 5 out of 5 stars

Never disappoints

Never disappoints. Stocks the products I need at the right price. Delivery and any communication always spot-on!

January 24, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hi John.

Thank you for your feed back, always appreciated.

Kind Regards
Dave

Rated 4 out of 5 stars

They don't reply to emails.

I emailed them twice with a question (the same question) and did not get a reply either time.
However I am pleased with the products and the delivery time.

January 23, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Hello Susan, my apologies, I am sorry your emails went unanswered, this is not the way we like to do things - I will try and find out what happened (or rather what didn't). Very pleased you are happy with the rest of the service, it is a pleasure, best wishes, Dom

Rated 5 out of 5 stars

The ONLY reliable source for help, advise & mouth ulcer solutions.

The ONLY reliable source for help, advise and the means to provide some relief for my recurring mouth ulcer condition. Changed my life completely when I first found the forums and the shop some years ago now supported with a smooth and efficient online service.

January 20, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Thanks Sam, very pleased we have been able to help, glad you find the service from our new platform effective. It is always a pleasure, best wishes, Dom.

Rated 5 out of 5 stars

Always great service!

January 19, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Thanks Adrian, very pleased the service remains up to scratch, it is always a pleasure, best wishes, Dom.

Rated 5 out of 5 stars

Fantastic Service

As always a fantastic service from Mouth Ulcers Shop. I have purchased many times and will always continue to do so going forward. Buy with confidence 😊

January 19, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Thank you Peter, very pleased the service remains up to scratch, it is always a pleasure, best wishes, Dom.

Rated 5 out of 5 stars

Very good service

January 19, 2020
Unprompted review
Mouth Ulcers & Gums logo

Reply from Mouth Ulcers & Gums

Thank you Gillian, very pleased the service is up to scratch, it is a pleasure to be of service, best wishes, Dom.

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