MPB Reviews 56,507

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product quality, fair pricing, and outstanding service. Many appreciate the integrity shown, with some even receiving increased quotes after their items were inspected. The clear descriptions of products and efficient delivery service are also frequently highlighted as positive aspects. However, some customers have reported issues with delivery services, mentioning delays or difficulties with signature requirements. A few reviewers also experienced discrepancies with product conditions upon arrival, such as oil spots on camera sensors or sticky lens rings, despite items being listed as "excellent." There were also isolated incidents where customers felt their high-value items were mishandled during transit, leading to missing components or disputes over condition assessments.

What people talk about most

Product

Customers had positive experiences with product quality and descriptions. Many reviewers praised the great... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the quality of the... See more

Price

People report positive experiences with pricing. Many customers appreciate the fair and competitive quotes... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the ease and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MPB usually provide a brilliant service and it’s why I’ve used them for so long. I sold a camera and lens combo to them recently and they upgraded the quote value once they had inspected the gear. T... See more

Rated 5 out of 5 stars

Wow this was super easy to get an initial quote based on my rating (thought they were going to lowball me) of my camera bodies. They were super loved cameras so imagine my surprise when I sent them i... See more

Rated 5 out of 5 stars

Used MPB to both buy and sell. Personally, I had great experiences on all ocassions. When selling on one ocassion my quote was improved after they assessed the lens (appreciate the honesty). Also... See more

Rated 5 out of 5 stars

I have had several positive transactions with MPB both selling and buying. They offer fast and fair quotes for sales and free shipping of your camera products. I was nervous about buying a used camera... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wanted to sell my camera

Wanted to sell my camera, at first I tried adorama, they gave me an insulting super lowball quote! So I went to MPB, they provided more reasonable quote (still not to what I expected) which is 50% more!!

The process was easy, MPB provided FedEx sticker so shipping is free. Once they received it and inspected the camera, they increased the quote! Not much, but it’s a wonderful surprise which I appreciate. After I accepted new quote, provided my bank info, I received the money in two days. The whole transaction was smooth and joyful. Will definitely recommend MPB to my friends.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Superb equipment and excellent service.

Superb equipment, as described, but I sadly couldn’t manage the technology. The returns process was smooth, fast and without problems.
I’ve sold a camera and several lens’s to mpb in the past and that experience was first class too.
I

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great way to recycle unwanted items.

Absolutely delighted with the money we got for an old camera which we were going to bin. Whole process from online valuation, free postage and money paid into our bank account was quick and easy. We were given more than the original quote once their experts had evaluated our camera. Fantastic service.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest estimate process

I had MPB evaluate my Leica Q2 and accessories , some extra compared to what in the normal Leica box the camera comes with (a beautiful black leather case, a strap, a protective neutral filter). I qualified its condition as new and I sent in multiple photos to support my case. Fearful that they would put me through the trouble of sending them the material and having the estimate revised (downwards, of course, as they would/could do), I also told the MPB agent that I was willing to do a video or take closer/better pictures of the material, but he told me that the information that I had provided was enough to make it rather unlikely there would be any change. 4 days later, as they received the material, exactly as I feared, they came back with a valuation 170 euros below the original one. After some effort to get someone from their team to explain to me why, I got sent (through their online chat) a few photos that show extremely minimal "scratches" (between quotes as one truly needs a major magnifying lens to see them; I don't want to imagine they created them...) and with no indications they actually belonged to my camera (of which I have the serial number and documents with me). The technicians at MPB did such a thorough review (no, they didn't!) that, in their estimate, they never acknowledged or accounted for the presence of a neutral filter on top of the lens so to protect it.
Needless to say, feeling that they took advantage of my good faith, not to mention the value of the material that I sent to them, I asked them to return to me all of the material that I sent to them. And it'd better be all of it and in the excellent conditions it was when I sent it to them, something that I coul prove to a court (should that be needed) given the numerous closeup photos that I took of the camera, the accessories and the box in which I sent them.
Furthermore, MPB doesn't make the restitution process quick and easy either, as one has to catch one of their agents to get that started (whereas the "accept" their offer button is there immediate for you to click on!).
So, a major waste of time considering that there are indeed alternative ways to MPB for one to sell their photographic material, especially when of such high quality and value. Stay away from MPB and save yourself some really unnecessary frustration if not even financial damage.

May 8, 2026
Unprompted review
MPB logo

Reply from MPB

Hello Angelo,

Thank you for taking the time to share your experience.

We’re sorry to read about your concerns regarding the valuation and the overall process. We understand how important clarity and trust are, especially when sending high-value equipment.

We can confirm that your case is currently being followed, and our team will reach out to you as soon as possible via email to review the situation in detail and provide further clarification.

Kind regards,
The MPB Team

Rated 5 out of 5 stars

Great company

Great company, very clear description of purchased item and delivered on the date requested. They give a clear description of your purchase. Extremely happy with my purchase and will definitely use them again

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Sold my camera gear to MBP recently and…

Sold my camera gear to MBP recently and the whole process was genuinely smooth from start to finish. The initial quote was fair, communication was clear throughout, and payment was quick once the equipment had been inspected.

As a photographer, handing over gear you’ve used for years can feel a bit nerve-racking, but MBP made the process feel professional and transparent. No hidden surprises, no unnecessary back and forth.

Would definitely use them again for buying or selling camera equipment.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

MPB set the standard….

MPB usually provide a brilliant service and it’s why I’ve used them for so long. I sold a camera and lens combo to them recently and they upgraded the quote value once they had inspected the gear. They didn’t have to do that (not the first time either) and I’m certain other companies out there wouldn’t be as honest but they (MPB) trade with integrity, which is such a valuable quality for customers. I would always recommend MPB for buying or selling.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

A great way to sell camera equipment …

A great way to sell camera equipment with a first class company. The price offered was very fair and very competitive. It beats the hassle and uncertainty of selling on an auction site.
I had a couple of questions during the sale and these were dealt with quickly and efficiently by both Sam and his collegue Danny. Lovely people and a great company.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Found exactly what I wanted

Found exactly what I wanted, with various options and well described, it was expensive for shipping but I was able to get my lens within days and I live on island where it’s difficult to get anything!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

MPB Never Fail

I've used MPB for years now when I need to trade in my gear, they have never let me down.

I recently traded my Nikon D850 and a few other bits in to them and to my suprise, the D850 value increased! After I accepted their valuation, the money arrived incredibly fast too.

They were very quick to respond to a query I had just before booking my gear on to send, thanks to Ben at MPB for your help!

I will always recommend MPB to anyone looking to trade in their gear for a good price. Yes, you may get a bit more selling privately, but MPB is much easier, faster, and secure.

Thanks MPB, I'll be back at some point to either buy or trade in.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Above-and-Beyond Support From Ali and the MPB Team

I recently returned an item, but I mistakenly sent the wrong lens to them. The lens I sent back was much more valuable, and I was panicked. I reached out to support and they were EXTREMELY helpful in identifying the package, finding the lens, and getting it back to me safely. The even paid for the shipping. I couldn't be more pleased with Ali and the team for helping me fix my stupid mistake, which would have been very expensive otherwise. Thanks MPB!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward and honest

Straightforward and honest. I sent 2 DSLR's and 3 lenses to sell. One of the lenses I sent was different than what I had stated. They quickly reached out to me, adjusted the price, and it was settled easily. They've earned my trust.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Honest brokers, fair dealing

I thoroughly researched the marketplace for buying and selling used camera gear. I found MPB to be the most attractive from the point of view of value and customer service responsiveness. I felt they were honest brokers who dealt fairly with their customers. Despite my concerns I had overestimated my camera’s condition, they actually upgraded the initial valuation after examine the gear, and thoroughly explained the basis for the increase. Color me impressed.

April 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look