From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... See more
Company replied
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
733 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from mr-group.co.uk
Hi Clarence
Thank you for the 5-star review! We couldn't agree more—at the end of the day, getting the job sorted and your home back to normal is the most important thing.
We’re glad we could get everything back on track for you. Thanks for choosing M&R Plumbing and Heating!
Best regards,
The M&R Team
Reply from mr-group.co.uk
Hi Ian
Thank you for the 5-star review! We know how busy our customers are, so we make it a priority to arrive on time and work as efficiently as possible.
We’re glad we could provide a great service for you, and we truly appreciate the recommendation!
Best regards,
The M&R Plumbing and Heating Team
Was quick and efficient and kindly…
Was quick and efficient and kindly fixed the drip on our shower at the same time as servicing our boiler.
March 19, 2026
Reply from mr-group.co.uk
Thank you so much for the 5-star review! We’re delighted that we could get your boiler serviced and sort out that shower drip for you at the same time.
We always try to look out for those small fixes while we’re on-site to make life a little easier for our customers. I'm glad we could get both sorted in one visit for you!
Best regards,
The M&R Plumbing and Heating Team
I had an annual maintainance package…
I had an annual maintainance package where the boiler service is included .
When I called to book for the service , the very next day came and did the service .
Very prompt and supportive .
March 16, 2026
Reply from mr-group.co.uk
Hi Sasikumar
Thank you so much for the 5-star review! We are so glad to hear that you’re seeing the benefits of your annual maintenance package.
We know how important a working boiler is, so we always strive to provide our package members with the promptest service possible. It’s great to know we could get to you the very next day!
Best regards,
The M&R Plumbing and Heating Team
We've been have our boiler serviced 3…
We've been have our boiler serviced 3 years now can not fault them the guys are always polite take care of your property explain everything to your about your service you get a time slot they're always on time thank you guys
March 19, 2026
Reply from mr-group.co.uk
"Thank you so much for the wonderful review! We love hearing from customers who have been with us for a few years. It is fantastic to know that our team has consistently kept up that high standard of politeness, respect for your property, and clear communication. We always try our best to stick strictly to our time slots, so we're thrilled to hear we've always been on time for you. Thank you for your continued loyalty to M&R!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We pride ourselves on being reliable and maintaining the highest professional standards, so it's wonderful to hear that we hit the mark for you. We truly appreciate your support and your business!"
New Boiler fitted
I give MR Plumbing 5 stars for the service and straight forward quote, and the friendly office staff.
I would definitely recommend this company
March 12, 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review and for your recommendation! A new boiler is a big investment, so we always strive to make the process as stress-free as possible with a straightforward quote and friendly, helpful communication from our office team. We are absolutely thrilled that you had such a great experience with us. Thank you for choosing M&R, and enjoy your new boiler!"
Thorough and efficient
Received a timely reminder regarding the service of boiler and gas fire. Easy to book a date for the work. Michael turned up on time and completed the jobs thoroughly and efficiently. He was happy to answer any questions I had.
March 16, 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We love hearing that the whole process—from our automated reminder to the easy booking—made life simple for you. Michael is a brilliant asset to our team, and he will be delighted to hear that you appreciated his punctuality, thorough work, and helpfulness. Keeping both your boiler and gas fire safe and efficient is so important, and we're glad we could provide that peace of mind. Thank you for choosing M&R!"
I chose this company because they took…
I chose this company because they took the time to visit prior and recommended what was needed after I requested Worcester Bosch. A local firm chosen because I hope if needed I will get a better service.
March 10, 2026
Reply from mr-group.co.uk
"Thank you so much for the 4-star review! We truly appreciate you choosing to support a local business. Investing in a Worcester Bosch is a great choice, and we always believe it’s worth taking that extra time to visit in person so we can recommend the exact setup your home needs. Being local means we are always right here whenever you need us, and we look forward to providing you with that top-tier, neighborly service for many years to come. Thank you for trusting M&R!"
Excellent service from M@R
Excellent service from M@R. Liam the engineer arrived on time. He was pleasant, polite and appeared very thorough when servicing our boiler. Very pleased with his work. Thank you.
March 13, 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We are absolutely thrilled to hear that you received excellent service from our team. Liam is a fantastic asset to M&R, and he will be delighted to hear your kind words about his punctuality, pleasant manners, and thorough work. Keeping your boiler running safely and efficiently is what we do best. Thank you for choosing us!"
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Delivering excellent service is what we strive for every single day, so your feedback means a lot to the whole team. We truly appreciate your support and your business!"
Very friendly
Very friendly, helpful staff. Knowledgeable about what they do. Efficient and professional
March 12, 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We believe that combining technical knowledge and professionalism with a friendly, helpful attitude is the key to great service. We are absolutely thrilled to hear that our team hit the mark for you. Thank you for choosing M&R!"
Lads were very good no one collected…
Lads were very good no one collected boiler?? Also left now with pipes exposed as the cover will not fit so NOW have to pay a joiner to make one more expense on top of having to pay an 200 ponds as they hot boiler wrong not happy at all as got ugly pipes exposed fuming
March 11, 2026
Reply from mr-group.co.uk
"Hello, thank you for bringing this to our attention. I am incredibly sorry to hear that you are unhappy with the final outcome of your installation and for the frustration this has caused. We always aim for a seamless experience, and it sounds like we fell short here.
I would like to look into the issues regarding the old boiler collection, the boxing-in of the pipework, and the pricing discrepancy immediately so we can find a solution for you. Please could you contact our office directly on [Insert Phone Number] or email us at [Insert Email Address] so our management team can resolve this as a matter of urgency? Thank you."
Highly recommend.
Excellent company to use. Efficient, courteous and helpful on all levels. Highly recommend.
March 9, 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We strive to be efficient, courteous, and helpful at every single level of our business—from the first phone call to the final sign-off—so it is fantastic to hear that we hit the mark for you. Your high recommendation means the world to our team. Thank you for choosing M&R!"
Seem to understand my concerns dealt…
Seem to understand my concerns dealt with my problems quickly.
March 5, 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! Listening closely to your concerns and resolving your problems quickly is exactly what we aim for. We know how stressful heating issues can be, so we are thrilled we could provide you with some peace of mind. Thank you for choosing M&R!"
Very poor administration
The administration in this organisation is just a joke.
To cut a very long story short, my annual boiler service was due to take place in January 2026. However MR didn’t turn up so another appointment was made for February. They didn’t turn up. More apologies followed and I was assured the engineers would be with me the next morning - between 8 am and 9 am. They didn’t turn up.
When the engineers did turn up, they were good. It was the same guys who installed the boiler 2 years ago and did the annual service last year.
I was really disappointed with the administration in this organisation so I asked to speak to someone senior. I spoke to Mike who apologised (again) for the poor administration in his organisation.
I wasn’t going to give a poor review of MR as I understand the impact it can have. However, in spite of having a service contract with MR, I received 4 reminders to pay for the annual boiler service. I replied to each reminder - telling them that I pay monthly for a service etc and that an annual boiler service is included in that contract. The final straw was when I received a phone call this morning asking me to pay for the service again.
I fully recognise you can’t knit an experienced administrator overnight in a business but he really needs do something more just keep apologising.
February 27, 2026
Reply from mr-group.co.uk
"Hello, thank you for taking the time to leave this detailed feedback. First and foremost, I want to sincerely apologize. You have been incredibly patient with us, and to be let down multiple times by our scheduling, followed by automated payment reminders you shouldn't have received, is completely unacceptable.
While we are glad the engineers did a great job once they arrived, we know that a reliable service requires the office administration to be just as sharp. You are entirely right—apologies only go so far, and concrete action is needed. Mike and the management team are actively reviewing our service contract database and automated billing systems right now to ensure this error is corrected and does not happen to you, or any other contract customer, again.
We truly value your business over the last two years and want to ensure your account is completely squared away. Please could you contact Mike directly at the office so he can personally confirm your contract status is updated and discuss how we can make this up to you? Thank you."
Appointment easily arranged and kept
Appointment easily arranged and kept, employees efficient and polite.
March 4, 2026
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Mr-group
Shaun and his team arrived Wednesday to fit a new boiler and 8 new radiators it was all finished by Friday dinnertime.excellent work carried out.i would highly recommend this company and have no hesitation in using them in the future.thank you
March 6, 2026
Unprompted review
Reply from mr-group.co.uk
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Peace of mind
I urgently needed someone to fix a pipe that I discovered was leaking behind a toilet as I was due to go on holiday that day. I spoke to a very helpful young lady who promised someone would be with me by lunchtime and she was as good as her word. Alex arrived and within the hour the leak was repaired and he even brought in a machine to soak the water that had seeped into the carpet. I was able to go on holiday with peace of mind returning today to find all was well.
February 25, 2026
Reply from mr-group.co.uk
"Thank you so much for this wonderful 5-star review! Discovering a leak right before you are due to jet off on holiday is incredibly stressful, so we are absolutely thrilled that we could take that weight off your shoulders.
Our office team always tries their best to prioritize urgent situations, and we are so glad she was as good as her word. Alex is a fantastic asset to our team—not only for fixing the leak so quickly, but for bringing in the extraction machine to protect your carpets while you were away. We are so happy you were able to enjoy your holiday with total peace of mind and return to a dry, safe home. Thank you for choosing M&R!"
Reply from mr-group.co.uk
“Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.”
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