Mr Shifter (Middlesbrough) Removals and Storage Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and exceptionally helpful, making the moving process smooth and stress-free. Many people highlight the excellent service, noting punctuality, careful handling of belongings, and a seamless user experience from start to finish. Reviewers appreciate the team's respectful attitude towards their property and their willingness to go above and beyond, ensuring everything is placed exactly where desired. The overall service, including delivery and storage, is frequently described as outstanding. However, some customers also noted that while the service might not always be the cheapest option available, they consistently found it to be excellent value for money. People mentioned that the high quality of service, professionalism, and care provided by the team justified the cost.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrived on... See more

User experience

People report positive experiences with the user experience, often describing the process as easy and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive rates and clear pricing with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely First Class Service In October last year we had an emergency to move my parents into new accommodation. Mr Shifter came to the rescue within a week to move them. The lads were though... See more

Rated 5 out of 5 stars

Pleasure to deal with from my first call to safely moving us to our new house. Nothing was too much trouble for the team, courteous, respectful, helpful and understanding even when they had to wait 2... See more

Rated 5 out of 5 stars

We first used Mr Shifter over 30 years ago and when it came to our son moving home only natural to use again. Arrived at time advised , carefully loading room by room, with the same unloading into new... See more

Rated 5 out of 5 stars

A superb service throughout! From start to finish, the Mr Shifter team made the whole process of moving home swift and easy. We were absolutely delighted with every aspect of the service they provide... See more

Company replied


Company details

  1. Moving Company
  2. Storage Facility

Information provided by various external sources

We pride ourselves on the fact that the majority of our business comes from the personal recommendation of satisfied former customers. All our local and long distance work is quoted on a fixed price quote, we would recommend this and we would send an estimator to your premises to carry out a free, no obligation assessment and quotation. If you require, we are able to provide cartons, transit robes, bubble wrap, tape and packing paper for your removal. All removal prices quoted or charged are plus VAT. Unless otherwise stated the price we quote on an hourly basis or as a fixed price provides the customer with a vehicle and a two man crew. If you feel that you would like to use extra men on your move we can arrange this for you. Likewise, if we feel your request demands more manpower we shall quote accordingly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(423)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

The staff were amazing and worked so hard and none stop to get our house moved. We had a lot of possessions and they just got on and were all so polite and helpful and took great care with everything

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Shifter Removals…

Matthew and Ray at Mr Shifter Removals dealt with everything brilliantly with organising my parents move from Middlesbrough to Easington near Hull. The delivery guys (both Garys) were also outstanding, very professional and courteous. I would 100% recommend this company looking to move anything, anywhere at a very competitive price. Thanks to all at Mr Shifter.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

These guys were fantastic

These guys were fantastic! Half the price of our local (previously used) removal company. Courteous, respectful and efficient. We used their packaging service aswell, which too the stress completely out of the move. Couldn’t recommend them enough!!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Professionalism!

Thank you again for taking care of our removal. I just wanted to say that we were very pleased and impressed with the excellent service and the professionalism of your employees who took care of our move on the day and they were very efficient and careful as possible.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Mr.Shifter Removals.

Mr.Shifter Removals attended my home and carefully packed the majority of my personal possessions into boxes etc.and the following day they arrived and loaded their vehicle. They then transported the goods to my new home and offloaded them. This was done efficiently and carefully at the agreed time.I would recommend them especially for a full move.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Shifter have been very communicative…

Mr Shifter have been very communicative since my move. They messed up with dates but compensated by not charging for unforseen storage. Their removal and unpacking crewe were excellent, their job assessors and administrators need a kick up the arse.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Damaged my picture frames whilst n…

Damaged my picture frames whilst n their storage
Not a member of British Association of Removers, falsely advertising that they are registered with the Furniture Ombudsman, so there is no Independant dispute resolution regarding complaints
Lesson learnt to use a remover that is registered next time

September 5, 2024
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

We’re sorry to hear that you were dissatisfied with your experience. However, we would like to clarify a few points regarding your concerns.

At no point have we advertised that we are members of the British Association of Removers (BAR). We are, however, registered with the Association of Independent Movers (AIM), as clearly stated on our website.

Regarding the handling of your picture frames, it was your responsibility to ensure that all goods were correctly packed and prepared for transport prior to our crew’s arrival (as detailed in both our terms and conditions, and those used by the BAR).

As no steps had been taken to pack these items, our team did their best to protect them by carefully wrapping them in our furniture blankets to minimize any potential risk.

All of this information was also confirmed to be true when we forwarded this claim onto our insurance provider. As detailed in the breakdown they provided you.

Rated 5 out of 5 stars

The guys were excellent from start to…

The guys were excellent from start to finish for us. Arrived around 8am, packed the lorry like a game of tetris. Really helpful with all the little bits we had left to pack up, and very cautious with our delicates. Arrived at the new property and they double checked where every box needed to go and promptly unloaded for us. Highly recommend.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. A very friendly, professional team helped with what was our biggest home move to date. Couldn't have done it without them. Expect to use again.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

This is the third time I have used Mr…

This is the third time I have used Mr Shifter Removals to move house.
Complete relocation service from packing to storage to delivery.
I cannot praise them enough. Super efficient and friendly service.
I recommend them highly.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. I found the team very efficient and helpful. I would definitely recommend Mr Shifter and would use them again

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

They do exactly what they quote for

They do exactly what they quote for. Friendly hardworking and professional . We are in our seventies , used them 20 years ago and decided to use again. Highly recommend

January 30, 2025
Unprompted review

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