MSC Cruises UK  Reviews 17,574

Fantastic service from staff who are professional, friendly and go the extra mile to make your trip superb. Not a bad word to say!

MSC cruise was an amazing experience, Yacht club is an extremely luxurious experience whilst also being extreme convenience for guests. Outside of yacht club in the standard ship. Service and food is still excellent and cleanliness is top across whole of the ship

Great first cruise experience, good value for money, fantastic food and staff

My first MSC Cruise. Lovely staff and food. Excellent itinerary (ports etc). Very positive experience

Overall a special experience in yacht club, all staff, friendly, attentive, professional and the ship is out of this world, the crew and captain kept us informed and it was a seamless experience.

Overall, the itinerary was good. However, many of the plates in the buffet restaurant were dirty, and some lipstick marks on the glasses had not been properly cleaned off. This really lowered the overall experience.

Fantastic service and staff, beautiful scenary.

Cleaning. Eg carpet edges not as good as other ships.
Shower curtain..... Yuk.
Not your fault,but other cruisers rude to M S C staff.... Perhaps education is required for the demographic of your clients that is attracted for this area..rude Italians on cruise ships it seems but pleasant when not on ships.

Overall a simply stunning experience. Only downfall was the over crowded pool area and the busy buffet area could be quite chaotic at times. Would suggest a one way system which would save people bumping into each other .

Food needs to be better standard in dining room

Good value for money and overall a great cruise with largely great service and friendly staff

Great staff, itinerary, food and entertainment. What is not to like!
The itinerary taking us to 3 Alaskan ports, Victoria CA and Seattle was fantastic. Highly recommend MSC, this was our 8th cruise with them and we have had such a great time on each.

Good entertainment teams & serving variety of foods & deserts, very happy with it

We were travailing with our family one of which has food alleges. The restaurant manager PINO who was supposed to look after this totally incompetence and had no idea about alleges trying to serve salad with nuts on to a person allergic to nuts. After complain at reception and had the mater escalated to senior management level we were moved to another restaurant where Elior Razafimandimby Head Waiter Madagascar was put in charge of her alleges and was fabulous and went above and beyond to serve us I have nothing but praise for him.

1- the design of the ship. I felt although a big ship similar to another we have been on, it sacrifices the size of communal areas for putting more cabins and people. This made communal areas always busy with no place to sit.
2- shows were simple. Entertainment is poor
3- catering food for vegans. Almost every day lunch and dinner was lentil dhal and vegetable curry in the market place. While in the dining room it’s pasta in tomato sauce (actually taken children menu) and tomato soup.
4- disorganised getting in and out of the ship (especially tendering in south Queensferry, where we waited in queues for 1 hour 10 min). It seems crew help in creating queues unnecessarily.
These are the main points but there are other.
The sail was very choppy although I’m not sure if it was the ship design or the North Sea itself

Amazing ship, lovely food lovely staff, lots to do

⭐⭐⭐⭐ 4/5 Stars Wonderful experience, with two important areas for improvement

We had a truly fantastic holiday with MSC Virtuosa overall, and we would like to begin by thanking the entire team for making our trip so special. The staff were absolutely incredible, friendly, and hardworking, and we were made to feel so welcome just like being at home.

There are two main reasons I have given 4 stars instead of 5, and these are the areas where we feel improvements would make a huge difference for families.

Security and boarding process (Queensferry Port, Scotland)
While we fully understand that safety and security checks are essential, we were quite disappointed by the lack of priority for families travelling with babies and young children. We had to stand in very long queues for a long time, even with a small baby. It becomes very difficult for parents, and the children often get tired, upset, or distressed, which is also uncomfortable for everyone else waiting. We strongly believe that families with infants should be given priority access to board first. This simple change would reduce stress for everyone and make the process so much smoother.
Kids’ playroom restrictions
We also feel it is very important to review the opening times for the children’s play area. Currently, access is restricted i.e, it is closed before 2:00 PM. In our opinion, all children deserve the chance to play and enjoy the facilities at any time of the day, whenever it suits their family’s schedule. Removing these time restrictions would make a big difference to family holidays, as play is such an important part of the experience for little ones.
Apart from these points, everything else was excellent. The food, service, and hospitality were outstanding, and we met so many wonderful staff members who went above and beyond for us special thanks to Mr Asiz Farias, Luisa Morato Alanso, Jason Desouza, Harmo Fernandes, Cassie Fernandes, Samson Pereira, Brian Madziva, and photographer Mr DSouza, who were all absolutely brilliant.

We hope MSC will take this feedback on board. With these small but meaningful changes, your service would be truly perfect for families. Thank you.

The ship was excellent clean friendly plenty of entertainment
Great staff
Lovely massages
Just do your research we thought it was a cruise through the Norwegian fjords and it wasn’t but you can get trips to see them which is worth doing Norway is a beautiful place

Great foreign holiday without flying/airport hassle. The ship was huge, with plenty of bars and restaurants. Great entertainment & shows. Staff were very friendly, overall we had a great holiday.