Muglamania Mugs  Reviews 203

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... See more

Company replied

Rated 1 out of 5 stars

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... See more

Company replied

Rated 2 out of 5 stars

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. A... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Contact info

1.3

Bad

TrustScore 1.5 out of 5

203 reviews

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Rated 5 out of 5 stars

Great service

We uploaded a design to the website and then realised we could do a better design so called Muglamania and spoke to a really friendly guy who said that was fine and sorted it out for us. The delivery time was good and teh quality of the product is very good. I will use Muglamania again

August 17, 2012
Unprompted review
Rated 5 out of 5 stars

Photography Muggin's

Really pleased with the quality and printing of the mugs. Creating was a simple process, from creation to delivery took less than 7 days.

Saved considerable amount, by not buying from a photo processing lab...

Gets my vote anytime.

Many Thanks

August 17, 2012
Unprompted review
Rated 5 out of 5 stars

Muglatastic!!

This company offers an excellent range of products and their service is fantastic. Fast delivery and great communication. 5***** all the way!

August 17, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant

What a service. Fast, efficient and a wonderful product loved by all the competition winners. The inexpensive price was the icing on the cake!

August 17, 2012
Unprompted review
Rated 5 out of 5 stars

Just what I wanted - Impressive service - Thanks 5Stars!

The end result (photo Mug) was just what I wanted.

There were a number of surprises ( All Good! )
1) The user interface(UI) of designing your image
2) The UI design features - Image build up is similar to Powerpoint
3) The company to Client (me) communication - Excellent
4) What that communication contained - A complete breakdown of design elements. Invoice etc. etc.

This Company has gone all out to impress! And that they do with every aspect of the entire process, in my view way above any expectations you may have - Very Very professional!

well done all at Muglamainia.

Clive, in Newbury, Berkshire.
Very happy and impressed customer, Will use again and strongly recommend to others.

July 25, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent product with a fast & effecient delivery.

I ordered 21 mugs for an end of term present for my class, with a picture of them on each. The ordering was easy, and they were delivered in perfect condition a week later. I would highly recommend ordering from them again.

July 20, 2012
Unprompted review
Rated 3 out of 5 stars

Watch out for VAT

VAT was added at the end of the transaction which bumped the price up

July 18, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

We do state below each product the following...
'Any discounts applied at checkout - All prices are plus VAT for UK/European sales,VAT FREE for International sales'
This is due to the volume of sales outside Europe which is VAT free

Rated 5 out of 5 stars

'Top-class quality' product & service!

It was extremely easy to use the website when designing my mug and when it arrived (within promised timescale), the quality of the mug itself and the printing was first-class. A fantastic product at a fantastic price. I would recommend this company to everyone!

July 18, 2012
Unprompted review
Rated 5 out of 5 stars

great customer service

i was notified after a few days that my order was out of stock and after a couple of e-mails a replacement was posted immediately at no extra charge - the service was superb and they really did everything they could to get the mug to me in time. would definitely recommend.

July 18, 2012
Unprompted review
Rated 5 out of 5 stars

You'd be a mug to go elsewhere!

I initially ordered 4 mugs, they were even better than I expected. The quality was second to none and they were received almost immediately too. Within a week I ordered 6 more for friends. When I need anything like this I will go directly to Muglamania, there's no point shopping around, I don't think I will find any better. Many thanks for a top service.

July 18, 2012
Unprompted review
Rated 1 out of 5 stars

Can't deliver the goods

A very quick service but the mug I ordered was totally the wrong colour. Discussion with customer services descended into a slanging match and I was very unhappy with the whole service.

I think one star is too good - would put no stars really. Steer clear.

- The colour was nowhere near the colour ordered. It wasn't about shades it was a totally different colour. I ordered red and I got a dark orange.

- I used a high quality 300dpi image which everywhere else came out red.

- Constantly being told by this company I am in the wrong and how can I expect the colour I wanted for such a cheap mug price. I think any product sold should be what they promised and you ordered, it doesn't matter what the price is.

July 18, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Our system is set to the recommended colour profiles of Ricoh printers and Sawgrass sublimation inks.
If you are working or looking to a specific pantone shade on your design and need us to match the pantone colour, then we do need to be informed prior to production so we can advise what is and what is not possible.
It may take several firings to get the exact shade 99% correct - and the cost may exceed your budget, but we can try !
With the two mugs concerned, the recommended Ricoh colour profile was used as per our normal printer settings
We print at 300dpi,which is a high resolution setting; this is far higher than a normal computer monitors, which is set to only 72dpi,so the detail and colour clarity you see is diffrent to what is then printed
This does mean that unless you layer your image correctly, some colours printed will vary slightly during production.
Huw Julien
Muglamania Ltd
Muglamania Ltd

Rated 5 out of 5 stars

Usual excellent service

Excellent service from the time I placed my order. My order arrived very quickly which surprised me a little as I live in Southern Ireland, but Ihave had alot of orders from this company as I collect Dunoon mugs, so I should not have been surprised.The finished product was as nice as it looked on their web site and was in perfect condition and very well packed.
Many thanks

July 18, 2012
Unprompted review
Rated 5 out of 5 stars

A first class service. Highly recommended.

I'd never heard about this company before and literally stumbled across them when trawling through google whilst looking for some thank you mugs for my daughter's pre-school. I love the fact that there are so many designs to choose from, the design software is easy to use and there are a number of mug blanks to choose from. I received my mugs within 5 working days and they were absolutely superb. I will not hesitate to use this company again and I shall be spreading the word. Fantastic mugs at an unbeatable price.

July 18, 2012
Unprompted review
Rated 5 out of 5 stars

wow fast and cheap

Cheap price heat quality low cost delivery and something different ! Bought gold photo mugs!

July 18, 2012
Unprompted review

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