Muglamania Mugs  Reviews 203

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... See more

Company replied

Rated 1 out of 5 stars

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... See more

Company replied

Rated 2 out of 5 stars

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. A... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Contact info

1.3

Bad

TrustScore 1.5 out of 5

203 reviews

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Rated 5 out of 5 stars

perfect service in every way

I have placed two orders both arrived quickly i was informed every step of the way.My mugs arrived well packed.
Your site is easy to follow no short time out as I wrote before perfect thank you

September 24, 2012
Unprompted review
Rated 5 out of 5 stars

Nothing to worry about

I wanted a specific style, make and pattern of mug. Muglamania ticked every box and at a price cheaper than anywhere else on the internet. My concern was will I receive a box of broken china, even 'Royal' Mail could not cause any damage to the items. Very well packaged. One very happy customer. I will use them again.

September 22, 2012
Unprompted review
Rated 5 out of 5 stars

Quick, efficient, friendly

The mugs I wanted were listed as out of stock, but Maggie got back to me immediately, found stock, and had the mugs delivered in Australia in 7 days. Impressive!

September 20, 2012
Unprompted review
Rated 5 out of 5 stars

Great Mugs

These mugs are well worth the money very nice and they came well packed and with fast delivery

September 19, 2012
Unprompted review
Rated 5 out of 5 stars

Swift delivery and great mug

I broke my original Dunoon sea fish mug and just had to replace it. Very easy to order from muglamania and it arrived pretty quickly. Thank you. I have my favourite mug back!

September 17, 2012
Unprompted review
Rated 5 out of 5 stars

First class service would recommend this company to anyone

Jersey Pottery have closed their doors for business and most of the old stock has now been sold off. We recently smashed one of a collection of cups bought from them and desperately but in vain searched for a replacement. During one of the internet searches on the common rialto type sales sites I came across a link to Muglamania's website and after very little effort found exactly what I was looking for. We were amazed that these cups still existed and would recommend anyone to try this company for any lost or broken items.

September 6, 2012
Unprompted review
Rated 5 out of 5 stars

Great!

Good quality, very quick delivery, and would definitely use again.

September 2, 2012
Unprompted review
Rated 5 out of 5 stars

You can taste the quality..

I just prefer the feel of quality china on the lips ! The tea tastes clearer and more refined.
Service from Muglamania is always prompt and efficient, so we always return.

September 2, 2012
Unprompted review
Rated 5 out of 5 stars

excellent customer service

When my mug failed to materialise I phoned to enquire what had happened to it. The person who answered my call took details and phoned back within half an hour to report my mug had been returned to them and not delivered to me. They sent it out again, (with some treats) and it arrived the next working day. I'd definitely recommend this company for their service - and great choice of mugs.

August 28, 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I was very impressed with the service provided by Maggie; one of the items I ordered was out of stock and discontinued, but she still managed to obtain it for me by contacting the manufacturer. I have not had that kind of service at too many other merchants, none that I can think of in North America.

August 20, 2012
Unprompted review
Rated 4 out of 5 stars

mug quality fine but 50p gift box not received

mug quality was fine (photo on mug looked much lighter than the actual photo) but it still made a nice gift (bone china mug was of a good quality) - however the 50p gift box I ordered was not received

August 18, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Helen,
Many thanks for your kind review.
I will have words with the warehouse because to not receive the giftbox is not acceptable.
If you can tell me your order number I xcan get one despatched staright away,or if its too late,we will refund the cost of the box straight away
Thanks again for letting us know of this issue

Rated 3 out of 5 stars

Great item, good price, slow delivery

Great item but delivery took a very long time.

August 17, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi,
Can you confirm your order number so I can look into this for you.
Regards
Huw Julien

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