Muglamania Mugs  Reviews 203

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... See more

Company replied

Rated 1 out of 5 stars

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... See more

Company replied

Rated 2 out of 5 stars

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. A... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Contact info

1.3

Bad

TrustScore 1.5 out of 5

203 reviews

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Rated 5 out of 5 stars

Great product and fast delivery

I wanted 2 personalised mugs and everywhere else I looked they had to be set in a specific template, I absolutely loved that with muglamania I could design the mug exactly how I wanted it. They were value for money and came really quickly an most of all I absolutely love them. Thank you x

November 3, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

Easy to order, well packaged, correct mugs arrived, which is a bonus compared to some companies! cheaper too, will order from you again.

October 31, 2012
Unprompted review
Rated 5 out of 5 stars

not your mugstandard mug!

Site dead easy to use, superfast delivery, price very very reasonable, quality really great and wasnt the normal white mug available everyone.....one very happy customer!

October 30, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have used Muglamania quite a few times and would certainly recommend them to anyone, particularly for personalised mugs.

October 25, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

The Muglamania Mugs website is clear and straightforward which made finding the mug I wanted and the ordering of it very easy.
Thank you.

October 21, 2012
Unprompted review
Rated 2 out of 5 stars

No opinion as I am still waiting for goods to arrive.

I will when the goods arrive!

October 12, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Dear Linda,
Many thanks for your feedback,
I can see from our system that your order was despatched 8th October,2012 via Parcelforce and a confirmation email sent.
What we can do for you is do a track and trace and try and locate this package for you.
If it is a lost in transit, then we can make a claim and resolve this for you as quickly as possible.
I will get onto Parcelforce straight away and get back to you as soon as possible.
Please accept our apologies for the delay and any frustration caused.

Regards
Maggie

Rated 5 out of 5 stars

Fantastic!

Muglamania were great! it was really easy to upload my photos, & I'm not very tecchy. then, when i wanted to change my order, they were so helpful. They always replied quickly to my many emails, so I had every confidence in the end result. They didn't let me down. The mugs & coasters were fabulous.

October 12, 2012
Unprompted review
Rated 5 out of 5 stars

Mugastars!

Cannot praise them enough, so helpful and patient when helping to get a design just as you want it, fast response to emails, super fast service and very efficient. Add extremely reasonable prices and a great product and really a 5 star rating isn't enough! Have dealt with them twice now and would never deal with anyone else for mugs again, 200% satisfied with the product and the service.

October 11, 2012
Unprompted review
Rated 5 out of 5 stars

Easy to order and fast delivery and a good price

Left my order a liitle late, got messed around with various sites trying to find what was required but found Muglamania site easy to use. Deliverery was fantastic arrived a few days before required. Can't praise them enough, will certainly recommend them and use them again.

October 10, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

I broke a mug in a set that we had. I went to the manufacturer website and they didn't have it. I found your website through Google, found what I needed, purchased it online and it was delivered when you said it would be. Perfect. Thanks.

October 10, 2012
Unprompted review
Rated 2 out of 5 stars

15 days from payment taken to delivery & had to chase up delivery

Unacceptable to take payment and not send the products from the warehouse for 13 days - and only send them after we had contacted them to ask where the mugs were. Then 2 days to delivery meant we waited over a fortnight. Mugs were Dunoon and just as we expected.

October 8, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Dear Tara,
Many thanks for your review.
Obviously we take all feedback very seriously – good or bad, can you confirm your order reference number so we can look into this for you because its important to see if there was any issue with the order that delayed its despatch.
We cant find any reference to your order with the ref Ms Tara and order number would help us a great deal.
Please let me know and I will make sure this looked into straight away.
Regards
Maggie

Rated 5 out of 5 stars

Great Service All Round

Easy to use website. Competitively priced products. Wide range to chose from. Very speedy delivery. Would use Muglamania again.

October 5, 2012
Unprompted review
Rated 5 out of 5 stars

Mugnificent!

Mugs I wanted to order were not in stock. I was offered a full refund but with so many other lovely mugs to choose from it was no problem to find alternatives. I was kept informed at all stages and the mugs arrived safey and very quickly. Will definitely use Mgulamania again!

September 30, 2012
Unprompted review
Rated 5 out of 5 stars

Fresh was certainly best

Having broken my favourite mug which replicated my Molly who always drank from the tap, I was delighted to be able to replace it so quickly and am now again enjoying my early morning tea. Thank you Muglamania for the quick and efficient service.

September 29, 2012
Unprompted review

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