Muglamania Mugs  Reviews 203

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... See more

Company replied

Rated 1 out of 5 stars

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... See more

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Rated 2 out of 5 stars

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. A... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Contact info

1.3

Bad

TrustScore 1.5 out of 5

203 reviews

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Rated 5 out of 5 stars

Fab Fab Fab

Great value and fantastic quality. Very very pleased. The site is easy to navigate and just as easy to design your chosen product.

December 5, 2012
Unprompted review
Rated 5 out of 5 stars

perfect personal gift for someone very special

I wanted something special for a very good friend of mine, I placed a poem ands a photo on the mug which meant a lot to us both and would remind my friend that when times are hard she would always havem me by her side.

December 3, 2012
Unprompted review
Rated 5 out of 5 stars

Superstars

Easy to use website , products just that bit different and speedy delivery. What more can you ask for?

November 29, 2012
Unprompted review
Rated 5 out of 5 stars

Muglamania again!

I have used Muglamania a number of times, over a long period. Each time I've found them quick and reliable with competitive prices!

November 26, 2012
Unprompted review
Rated 5 out of 5 stars

Good quality photo mugs

I bought two mugs with my photos on one side and text on the other.. even though my photos werent the best they have turned out great. I would recommend this to anyone, good service well packaged

November 25, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Gavin,
Thanks for the great feedback !
Regards
Maggie

Rated 3 out of 5 stars

great if you have good quality photos

Easy to use and Fast delivery

November 23, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Amanda,
Thanks for your feedback.
You are quite correct, the higher the resoloution, the better the finish.
We always recommend a minimum of 300dpi when selecting an image to use on any personalised product.
Anything less and quality of reprint will start to look noticeable.
Thanks once again for your review and your order and hope to see you again soon
Regards
Maggie

Rated 5 out of 5 stars

Good quality

Given the price, I was a bit nervous about the quality of the product I was going to receive. I need not have worried - good quality given the price.

November 19, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Gemma,
Thanks for your feedback.
Sometimes we think we should put our prices up!.
We do try to be fair and reasonable.
Thanks for your order and see you again soon.
Regards
Maggie

Rated 5 out of 5 stars

Mugs To Be Mad About

Great choice of different mug styles at very reasonable prices ! The colour on my mug is vibrant and the finish is glossy smooth. I found the design tool is very easy to use and spent ages playing with it just for fun (sad I know :)). And, it gave a very clear idea of where my photograph would be positioned on the finished product.

My mug arrived within the estimated delivery time in great condition. It was well packaged in bubble wrap, a white gift box, and strong cardboard to protect it against any rough handling it might encounter on its' journey with Royal Mail.

Something to consider perhaps: The red elements in my design came out quite intense. Next time I might de-saturate the red elements of my design before uploading it. But that is an issue with my design ...

I could easily develop a mania for Muglamania :)

November 13, 2012
Unprompted review
Rated 5 out of 5 stars

Don't be a mug - buy one! :-)

This site is awesome! The design system is easy to use and the gives you complete control. Ive just received the mug i ordered and its spot on. The mug is of good quality and the design is clear. I will be using their service again.

November 12, 2012
Unprompted review
Rated 3 out of 5 stars

too long shipment

Too many days(7) to be completed the production of my purchase. And seven days more to receive it abroad.

November 9, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Elena,
Many thanks for your feedback.
I can only apologise for the delay in receiving your order in Spain,once an article has left us in the UK,we can only rely on the Spanish postal system to deliver your parcel,this is something we have no control over once its left the UK.
Please accept our apologies if this item is delayed in the postal system.
Kind Regards
Maggie

Rated 5 out of 5 stars

Fab service !

My friend received her mug with the handle smashed however, after a couple of e-- mails a replacement was soon delivered without a fuss in one peice. The price and service is outstanding !

November 7, 2012
Unprompted review
Rated 2 out of 5 stars

Product quality poor - marks and ink on handle and other places there shouldn't be on the mug

I ordered a photo mug as a gift for someone for Christmas. It arrived in good time and at the time I ordered it I felt the price was reasonable. However the handle of the mug which should be plain white seems to have orange/brown ink over it aswell as it feeling rough as if there is no gloss on that part of the mug. There was also onther marks the same colour all over the mug which I been able to scratch off but the mark on the handle is clearly there to stay, it is a large mark and ruins the mug. Unfortunatly the mark means I can't give the mug as a gift and have wasted my money, in high ensight should have paid a little extra and got the item I hoped for. Now I will have to order the same item with another company.

November 4, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Jennifer,
Thank you so much for your feedback.
I didn’t know there was an issue with your personalised mug until now.
If you would like to send a photograph the mug,showing the marks you describe I can take this up with our production manager and get you another mug sent free of charge.
As you can see by the number of positive reviews, its unusual for there to be a problem with our mugs,but I will make sure you get the mug you want.
The last thing we want is a disappointed customer !.
Please email me direct with photo of the mug to sales@muglamania.com and I will look into this straight away on Monday morning when I’m back in the office.
Thanks very much
Regards
Maggie

UPDATE 12.11.12

Hi Linda,
As you are aware, we reprinted free of charge for you and despatched the mug again last week,as we have not heard any feed back from you, we now assume you are happy with the mug and results achieved.
Thanks once again for your feedback and I hope we have resolved this to your full satisfaction, please let me know if not by contacting me direct on sales@muglamania.com
Regards
Maggie

Rated 5 out of 5 stars

"JUST THE PLACE FOR MUGSHOTS"

Very happy with the mugs and the photos that I wished to be transfered to them. I spoke to someone on the phone prior to, designing the lay-out and that made me confident to go ahead and order. Very quick,very happy.

November 3, 2012
Unprompted review

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