Muglamania Mugs  Reviews 203

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... See more

Company replied

Rated 1 out of 5 stars

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... See more

Company replied

Rated 2 out of 5 stars

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. A... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Contact info

1.3

Bad

TrustScore 1.5 out of 5

203 reviews

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Rated 5 out of 5 stars

Great and Speedy service at such a good price.

Me and my friend are having a joint hen and decided last minute that we should do something unique as a gift. We forwarded on a design that we did ourselves and it came out great, it was clear and was much better than I imagined for that price and the detail of our image.

Thank you so much Muglamania can not wait to give these out as gifts. May keep one myself now. =D

January 31, 2013
Unprompted review
Rated 1 out of 5 stars

If you want to never receive your order, this is where to look!

My order should have arrived over a month ago - in fact, it should have been at home before Christmas, because how would I give my friend her Christmas present otherwise? Well, I am still waiting for it!! No update on the status of my order, no compensatory measure for this trouble...
For the money? oh it's already been debited from my account right after I passed my order. I love to pay for something I don't get, don't you?!

January 30, 2013
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Caroline,
Thanks for spending the time in getting in touch via Trust pilot.
As discussed, the order was shipped over Christmas as notified on your account on the 14th December.
We did have to give Royal Mail the benefit of the doubt before we make a claim for a lost in transit - which is 15 working days.In the mean time we did offer to send you another mug but we were waiting for stock have noted on the 8th January, you did say to keep the order upon until stock arrives.
As you quite rightly say, even your patience has been tested !.
I have asked the accounts to refund you in full plus make sure you receive a free mug to make up for the delay when we receive stock.
Thanks once again for time and patience in getting in touch.
Kind Regards
Maggie

Rated 5 out of 5 stars

excellent first class product and service

The picture is well placed and the clarity is outstanding. Im very pleased with this purchase for a special Valentine gift. Well done and thank you for the speedy service.

January 23, 2013
Unprompted review
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Reply from Muglamania Mugs

Hi Valerie,
Thank you for your very kind feedback.
Its reassuring that everything goes to plan now and again !!.
Take care and thanks again for the order.
Regards
Maggie

Rated 4 out of 5 stars

fine

Fine. I assume I must have mis-read the terms - that it would be delivered within 5 working days. It was despatched within 5 working days and promptly delivered.

January 22, 2013
Unprompted review
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Reply from Muglamania Mugs

Hi Douglas,
Thanks very much for your review; it’s always good to get feedback and to see if we can improve our service.
All our mugs are despatched the most cost-effective way using the Royal Mail service.
I can see that your mug order was received at 1.00pm on the 14th,and despatched to you on the morning of 16th,within 48hrs of receiving your order.
Once despatched this end we do rely on Royal Mail to get the order to you as soon as possible, we can only assume there was a delay due to recent snowy weather conditions.
But thankfully its arrived and all’s well !
Thanks once again for your order and the positive feed back.
We hope you enjoy the mug !
Regards
Maggie

Rated 5 out of 5 stars

Fantastic, GREAT to deal with.... :)

If you use this company you won't go wrong, VERY nice person I spoke to on the phone, VERY helpful, stress free, can't think of anything but good things about the company, when ordering on the net I always worry if the things are going to turn up if it will be what I've ordered, no problem with this company, I have only used them once but will use them again a friend told me about the site.... :)

January 18, 2013
Unprompted review
Rated 5 out of 5 stars

Very efficient. Great prices.

Website was very user friendly and easy to follow. Product arrived much quicker than expected. Very high quality finish and great value for money. Would use again and again.

January 17, 2013
Unprompted review
Rated 5 out of 5 stars

No mugs at muglamania!!!

I could only find the specific mug I wanted at muglamania!
Service was fast, problem free and as it appears, problem free, too.

Definately will recommend and use them again, thanks.

December 22, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Pamela,
Thanks for the compliments, its much appreciated!.
Regards
Maggie

Rated 3 out of 5 stars

Good mug, dissapointing espresso cup

The mug seems good quality and for the price is a nice gift. However the espresso cup I ordered which is plastic is disapointing, the picture is fine but I have never seen an espresso cup that big (looks the size of a childs cup). I didnt realise it was plastic but that was my own mistake but the quality of it looks very cheap. Wouldn't of bought it if i had known this before hand.

Kate Reeve

December 21, 2012
Unprompted review
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Reply from Muglamania Mugs

Hi Kate,
Many thanks for your feed back; it’s always appreciated.
The espresso mug is listed as a polymer product rather than ceramic but perhaps we should make this a little clearer in the future and I will pass this on to out IT guy
I’m glad you are pleased with the personalised ceramic mug, which, as a ceramic item, always produces a sharper clearer image image purely because of the type of hard ceramic material used. Polymer is a completely different substrate, so the finish will be different because its not a hard ceramic or can it be compared to be so but its still quite amazing that you can add photo and designs to plastic mugs.
The polymer mug we use, are what is industry standard for this process, so we have not cut corners on quality but only tried to use the very best quality cups in market place to personalise.
As it’s a developing industry, I’m sure ink and finishes will be developed to take the process to an even higher level in the future.
Once again, many thanks for feed back and your order.
Hope you have great Christmas and a Happy New Year
Kind Regards
Maggie

Rated 5 out of 5 stars

exellent

was very pleased with this item. even better than i thought it was goin to be and dispatched very quickly!

December 17, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Abby,
Thanks for the compliments, its much appreciated!.
Regards
Maggie

Rated 5 out of 5 stars

Perfect quality

...when you look on the Website and see the small prices for the Mugs...dont worry.. YOU CAN TRUST.. perfect value and perfect quality

December 17, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Andreas
Thanks for the compliments, its much appreciated!.
We are so pleased you liked the mugs
Regards
Maggie

Rated 5 out of 5 stars

Prompt delivery excellent sales service

The order arrived promptly and one of the mugs wasn't great, an email later and a replacement was on its way. Fab service, would use again, and so cheap.

December 16, 2012
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Lis,
Glad its was resolved to your satisfaction !.
Regards
Maggie

Rated 5 out of 5 stars

Very happy

The mugs were easy to "make" and order. Prices I felt were very reasonable they were delivered in a good time. I would have liked them a little larger but no problem

December 9, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic super Duper product

Absolutely fnatastic product, dealt with very proffesionally and very quick delivery.
Would defiantely recommend to anyone.
Cant wait to see the peoples faces when they open thier presents on christmas morning.

December 5, 2012
Unprompted review

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