Muglamania Mugs  Reviews 203

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... See more

Company replied

Rated 1 out of 5 stars

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... See more

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Rated 2 out of 5 stars

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. A... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Contact info

1.3

Bad

TrustScore 1.5 out of 5

203 reviews

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Rated 5 out of 5 stars

perfect service

i cannot recommend skittykat enough.
its not often you find a company that respond to every question and provide an excellent service but they do both.

the products are of a high quality and great value for money.

April 5, 2013
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Gary,
Thanks for the great review !
Regards
Maggie

Rated 2 out of 5 stars

Disappointment

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. After another 6 days the order arrived, but with a completely different replacement to the one I'd requested. I emailed the customer service team to request to change, but have received no response. The other 3 mugs were fine, but delivery took a long time in comparison to other online shopping.

March 27, 2013
Unprompted review
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Reply from Muglamania Mugs

Dear Emma,
Thank you very much for your feed back.

Just to say, that I did respond to your emails and when we got the photograph from you to identify the incorrect mug replacement, we refunded you for this mug and then as a gesture of goodwill offered the mug for free, which you excepted.
Admittedley, the guys did pick the wrong replacement mug from stock, but this was just human error as the mug requested was a similar design.

I always send an email out to advise of any stock or order errors and try and react as quickly as possible.

The delivery did take longer normal as we had to wait for a response from you to what we should do, but as soon as we had a reply, the order was despatched as soon as possible.

I’m glad you liked the mugs and that you were happy to accept the replacement mug free of charge.

Regards
Maggie

Rated 5 out of 5 stars

excellent

Great service, good quality of the products

March 16, 2013
Unprompted review
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Reply from Muglamania Mugs

Hi Elizabeth,
Thank you for the very kind review !.
Regards
Maggie

Rated 5 out of 5 stars

Super quick, great quality and fantastic customer service

I required 10 personalised mugs within a quick time-frame and Muglamania kindly created and delivered them within 3 days of placing the order.

Alongside friendly customer service before and after the order.

Thank you team!

March 12, 2013
Unprompted review
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Reply from Muglamania Mugs

Hi Ata,
Thanks for the compliments, its much appreciated!.
Regards
Maggie

Rated 5 out of 5 stars

Quality and Speed! Brilliant!

The mugs I ordered with my own design look fantastic. I am so pleased with them and the quality of the mugs are great. They were sent so quickly which was just fantastic as I had asked for them with very little notice and they came in plenty of time. I will definitely be ordering from them again. Thanks so much.

March 10, 2013
Unprompted review
Rated 5 out of 5 stars

QUALITY!

I was asked to order a small supply of mugs for promotional use by our small Independent School. It was fantastic that Muglamania allowed an order of 12 for such an unbelievably reasonable cost. The whole process was flawless and communication was brilliant. The mugs arrived today and I am completely happy with the quality of the product and would have no hesitation in recommending muglamania to other customers.

March 7, 2013
Unprompted review
Rated 5 out of 5 stars

A fab company to deal with friendly and very witty

I am so grateful for all the help Huw gave me he was as charming as they come with a great sense of humor and so helpful he made exactly what I wanted if not better and the price was fantastic compared to others I researched thanks so much I recommend this company wholeheartedly
Regards Maria x

March 6, 2013
Unprompted review
Rated 5 out of 5 stars

Life-saver!

I would thoroughly recommend this site-- i had to but an Edward Monkton coaster for a friend and after looking eeeeeverywhere for it, i stumbled across Muglamania.
I was a litlle apprehensive about tem but figured i'd give it a shot. I'm so glad i did! I emailed them asking to fasttrack my order as her borthday was in a few days and they very kindly did so.
It arrived the next working day and was appropriately packaged. The coaster itself was brilliant quality and my friend loved it too!

So overall, excellent service and one very happy customer! ⚡

March 6, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and Value for Money

Having looked around the internet to get personalised mugs for my company, found that many starting from £5 a mug were actually around £7 when small quantitys (less than 50) were ordered. Many other companies also charge for uploading artwork.
I came across Muglamania. A lot cheaper. To be honest, as there was such a price difference, only ordered 1 to see how the mug would actually come out. I ordered on saturday and it was delivered the following wednesday, and well, I was so impressed with the speed and the actual mug, going to be placing another order for larger amount very soon.
Would 100% recommend this company for personalised Mugs.

February 18, 2013
Unprompted review
Rated 4 out of 5 stars

From a Muggle. Re wicked mugs

Teh mugs arrived today 13th feb. All arrived safely and in time for a birthday.Thanks for that. Just want to know if the out of stock Tea drinkers mug will ever be available in the future.
I will recommend your website to my friends.

February 13, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect! Perfect! Perfect!

I ordered from muglamania when I was let down by my usual supplier, I will now be ordering all my cups/mugs from them, the cups are perfect, clear and bright and arrived when they said they would. They look wonderful.

February 13, 2013
Unprompted review
Rated 4 out of 5 stars

Delivery time, 2 weeks - and 1 mug brocken

Very strange package : box in a box, in a box, in a box... but not rather resistant nevertheless : 1 mug was broken.
This technique of packaging must be expensive ,without very effective.
Would not chips, or straw be better?

The mugs are nice, but the dimensions of the picture is a little bit too small : A 1 centimeter edge lost above and below the picture.

February 9, 2013
Unprompted review
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Reply from Muglamania Mugs

Hi Catherine,
Many thanks for your feed back, it very important we understand what our customer think of our service.
I see that in total you ordered 23 personalised mugs and that one was damaged, not bad considering we where shipping ceramic mugs to Switzerland!
It is interesting that our prices were so competitive we could compete here in the UK – so that’s good news.
Looking at when the order was placed and shipped was only 7 days not two weeks, so a little confused on the two weeks delivery time you have stated,so unless the parcel was held by customs or a delay in final delivery to you, we are not quite sure.
We will credit you the broken mug if you can send a photograph of the damaged mug as soon as possible.
The packaging used is standard shipping box’s for this type of mug, a 3 layer triple cardboard outer, this normally gives the mugs plenty of protection, but shipping half way across Europe, through many many hands has caused one mug to break out of 23 – not a bad result to be honest !.
The issue of the 1cm top on bottom is perfectly normal as this is shown clearly on the design template you were using, the art work supplied didn’t allow a full cover top and bottom bleed on the designs so no more than what you designed could be achieved.
If you required this we could have advised a method to achieve another layout
Please send the image of the broken mug direct to me at sales@muglamaia.com
Thanks once again for your feedback
Regards
Maggie

Rated 4 out of 5 stars

Good and reliable

The mugs turned out great and came very fast. The sweets were a dissapointment as they were very small.

Thankyou

February 1, 2013
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Hi Carley,
Thanks ever so much for the feed back, we are glad you liked the mugs !.
The jelly belly beans you ordered are the little 10oz mix bags as shown on the site, we do state the size of the bags to make sure you do know what you are adding to the order as a little treat.
As we all know, orginal jelly belly beans are not the cheapest treat on the market but are extremely popular and these are the little taster bags they supply.
We try and keep prices as low as we possibly can to make sure we provide excellent value for money
Thanks once again for the feed back and we look forward to seeing you again.
Regards
Maggie

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