Muglamania Mugs  Reviews 203

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... See more

Company replied

Rated 1 out of 5 stars

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... See more

Company replied

Rated 1 out of 5 stars

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... See more

Company replied

Rated 2 out of 5 stars

I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. A... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Contact info

1.3

Bad

TrustScore 1.5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products, great service, great prices!

Just received order for nine different mugs only six days after placing.
All mugs exactly as I wanted and expected as I have used this company before.
Would recommend Muglamania to anyone for their quality, speed and price.
If I could they would have six stars!!
Maggie (Registered Childminder)

October 25, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant product worth every penny!!

I would recommend Muglamania to a friend, the process was quick and easy and the end product was great. The company's communication was also great, the only small criticism id have is between order/payment to receiving the product it took 10 days. Overall a great company and would definitely use again in the future.

October 19, 2013
Unprompted review
Rated 4 out of 5 stars

Excellent quality product.

Mugs ordered were excellent quality and finished print was clear, crisp and very good. May want to consider using an alternative courier however as "Express 24hr" to Parcelforce seemed to equate to three days.

October 16, 2013
Unprompted review
Rated 4 out of 5 stars

Good quality, slow delivery

I was really pleased with the mug, it turned out really well and the images were better than expected. However I hoped shipping would have been quicker and I never received an email to tell me it had been shipped, my brother was off to Afghanistan back in the army and unfortunately he never received his gift on time, I now have to wait till next year. However I am very pleased with the mug, next time I will order sooner but I am sure I will use your site again.

October 8, 2013
Unprompted review
Rated 1 out of 5 stars

Poor quality, poor service

Ordered 1 mug with a view to placing a larger order if the quality was OK. Took over a week for the mug to be even printed, which coincidentally took place after I enquired as to what was happening with it and was longer than the account details said it would be printed in. The account details still have it as being processed so I wouldn't have any faith in what is says there either. Arrived two weeks after ordering and the quality is poor - the colours are washed out and mottled. The request for a review arrived before it was even posted out...

I've had other test prints carried out elsewhere at a higher price that reproduced the image accurately and at a far higher quality - I guess there's a lesson to be learned there. Needless to say I didn't place a further order here.

In short you get what you pay for, so if you want a mug where the quality isn't important and you're prepared to wait, then order away. Otherwise I'd go elsewhere.

October 7, 2013
Unprompted review
Muglamania Mugs  logo

Reply from Muglamania Mugs

Dear Rob,

Thanks for your valued feed back,its a little different on what you wrote to me ealier in your one line reply,but to defend myself and our Company,I think its only fair i make a comment and as I have already replied directly to you Rob,I have pasted my comments below to put things into context......



I'm surprised you didn't at least take a photo or send us the mug back to investigate after I even offered to send another free of charge by recorded delivery because it was looking like a lost in transit.

We can only print out what we are sent,we do say make it 300 dpi,having not being given the courtesy of an image to review or for you send the mug back to investigate its really unfair.


Our reports on trust pilot comment on how good and how great our quality is,so to say you get what you pay for is insulting to our business and your one mug doesn't represent the quality of work we produce and we were not even given a chance to replace or make good or to inspect.


Their was a delay in delivery due to the kids grandmother passing away,the issue of that and a funeral to attend,sometimes things in life out of our control can effect a family run business and throw timescales out,but I'm not expecting you to know that and perhaps show some compassion - better to send me a few lines to say you "were a little disappointed" direct to me but to undermine a business with an unfair rant on Trust Pilot without any opportunity to make good.


I'm sorry you mug was few days late and not the quality you require,but we did offer to resend and would have reprinted to check quality but we have to be advised first rather than be hit below the belt.


We will,of course refund you in full .
Regards


Maggie

Rated 1 out of 5 stars

Shocking

The website stated up to five working days for receipt and this was enough time for the mugs to arrive for my event on the Monday. On Friday, I hadn't heard back so I called to check up. I was told I'd be emailed back but didn't received anything. I had to call again and leave a message on an answerphone. I didn't get a call back, but instead, an email after working hours saying that I had misread the website terms. I asked if the mugs could be sent on the Saturday and that I'd pay extra to get them in time. Etc. etc. I was never rung back but a series of emails followed through the weekend asking if I'd like to cancel my order and get a refund.
I finally asked for my order to be cancelled and would they confirm receipt of my request - I did not want to have to pay for returning items nor to deal with the hassle of doing so. It is now Thursday, and I have not yet received a reply. Instead, I have been sent this email to provide my feedback.

October 3, 2013
Unprompted review
Rated 5 out of 5 stars

Amazing, incredibly accommodating!

I needed some mugs for my team at a moments notice. These chaps couldn't have been friendlier and more accommodating. I am incredibly grateful for their help and effort! I have shopped here before and would definitely come back!

September 28, 2013
Unprompted review
Rated 5 out of 5 stars

There's a lot of mugs out there - but not me!

I ordered these mugs to give out as presents at our wedding. It was great to be able to use our own template, so that it 'matched' all the other designs. It was really easy to upload, and when I wanted to order an extra couple of mugs afterwards, I just emailed them and they included it in the order. Brilliant!

I shopped around on other sites before using these guys, and I'm glad, because now I know how much cheaper and professional this company is.

September 24, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service, quality product.

I ordered branded mugs for my company and I have been very nicely surprised at the excellent quality and finish of the product. I will definitely use this company again.

August 30, 2013
Unprompted review
Rated 5 out of 5 stars

brilliant mugs, very happy!

the bugs are perfect. just the gifts i was looking for. i ordered 3 all with different photos and captions and the quality is perfect. thanks :)

August 27, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great communication, helpful customer service and fantastic products for a good price.
Highly recommended!

August 9, 2013
Unprompted review
Rated 5 out of 5 stars

Spanking good quality mug

I ordered 2 mugs with the wording 'I LOVE BEING SPANKED'.
they were perfect in every way. I would recommend this company to anyone.
The delivery was fast and the quality is excellent. Thank you so much.
I look forward to an easy transaction next time.

July 22, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look