Excellent service, return amazingly smooth. All extra samples and goodies included. Just an all round wonderful experience shopping through them. Best perfume ever and will keep spoiling myself and f... See more
Company replied
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Excellent service, return amazingly smooth. All extra samples and goodies included. Just an all round wonderful experience shopping through them. Best perfume ever and will keep spoiling myself and f... See more
Company replied
I recieved a bottle of Alien original perfume for my birthday in June last year and another I bought in December at the end of the year. About a month ago I opened one to find the smell had signi... See more
I shopped with Mugler online for the first time and it was a super smooth experience! I purchased their Alien gift set for one of my mum's Mother's Day presents. Although Mother's Day isn't until two... See more
Company replied
In the past you have always been a five star company, but when I placed this last order No MUG 4335944 it would not accept adding my birthday gift. When I then phoned the assistant said it should be a... See more
MUGLER Official Online Store • Fragrance shop : Women's Perfume (ANGEL, ALIEN, AURA MUGLER, ANGEL MUSE) ⋅ Men's Perfume (A*MEN, ALIEN MAN) • Fashion • MUGLER
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought online, website was easy to use, perfume arrived in good time, well pakaged.
Overall an excellent experience
Amazing customer service delivered before expected five stars
It was easy to order online and the perfume was delivered quickly
Easy to use ordering service and speedy, informative delivery service.
Arrived swiftly, well packaged and was updated regularly to tell me when my parcel would be dispatched and delivered.
Easy ordering, quick delivery, lovely wrapping, beautiful perfume - what’s not to love?
Good time scale delivery service .
Good communication with customer on when the parcel will arrive .
Good price for the fragrance I purchased.
My orders came when they should have done and the prices were right, thank you.
Parcel arrived very well packaged loved that you get the little samples when you place an order. Received updates and also notification when my order was out for delivery. I have been trying to get hold of this perfume for so long I love this range
Could not resist taking up the offer of this offer of this beautiful perfume,
I joined because I thought I would get 15 per cent off the product but it didn’t work for me and customer service said there’s nothing they could do…..not good customer service.
Easy to find what I was looking for. The free samples were a lovely extra. Delivery was so quick.
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