Mulberry Bush Ltd Reviews 196

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting personalized items and toys. Many people found the ordering process easy and were very satisfied with the prompt and efficient delivery service. The customer service also received positive feedback for being helpful and responsive. However, some customers experienced issues with delivery, including lost parcels or damaged packaging. A few other people also felt that the gift wrapping presentation was poor, and there were occasional reports of products not meeting quality expectations or having manufacturing defects.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Many reviewers praise the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy delivery, with items... See more

Order

Reviewers consistently report positive feedback about the ordering process. Customers found telephone... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of toys and... See more

Service

Consumers find service to be positive. Many reviewers praise the efficiency and helpfulness of the telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to tak... See more

Rated 5 out of 5 stars

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrive... See more

Rated 5 out of 5 stars

I was absolutely thrilled with the service I got from Mulberry Bush. I ordered a remote controlled dinosaur for my grandson who lives in Berwick upon Tweed and stupidly didn’t change the delivery ad... See more


Company details

  1. Toy Store
  2. Baby Store
  3. Game Store
  4. Gift Shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

You were to deliver by 4th April..now…

You were to deliver by 4th April..now you are saying 7th!!
Easter is then over…..

April 4, 2026
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer, sorry to hear about the delay with your parcel. Please email us at sales@mulberrybush.co.uk with the details of your order and we’ll investigate and do what we can to help. Thanks, Mulberry Bush

Rated 5 out of 5 stars

Perfect gift

So easy to order a good quality gift
These bags are beautifully made and personalised.
Wonderful when children have unusual names!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I had made a mistake with my order, realised straightaway, emailed the Mulberry Bush team and the mistake was corrected. They sent a very reassuring email by return and the personalised placemat arrived promptly.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with my purchases…

I was very pleased with my purchases from Mulberry Bush . The backpacks are good quality , strong and a decent size .
The aprons with their decoration and names great fun and also strong and useful .
Both delivered promptly and to time . Thank you !

January 26, 2026
Unprompted review
Rated 4 out of 5 stars

Rag doll dress

After receiving a rag doll for my great granddaughter with her name on the dress I was very disappointed with the finish of the stitching. However I emailed Mulberry and Tanya was brilliant. I sent photos and a replacement dress is on its way. Well done and thank you Tanya.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

First purchase from this company .The…



First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and quality wooden toys helped make this transaction perfect . Our little Granddaughter is thrilled to bits with her new Bay Tree dolls house , family and furnishings. Easy to put together good design and so well made . I will definitely purchase again from this company in the very near future.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Favourite toy of Christmas

This pirate ship is great. I love wooden toys and this is a well-constructed alternative to the usual Christmas tat that breaks in a week.

It has been the favourite toy of Christmas!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

I very efficient

The experience was very efficient. They kept me informed of the progress of my order. Courier was very good. Rang the doorbell and used the knocker unlike other couriers

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful little rag dolls

I am so glad I found this company online, I have received two little rag dolls today for my grandaughters and they are absolutely perfect. Absolutely thrilled with the quality and price. They arrived earlier than expected. I am really chuffed with my purchase.

December 16, 2025
Unprompted review
Rated 3 out of 5 stars

Good toys, box damaged in transit

The box of toys arrived on 8 December after an original prediction of the 5th. In spite of being marked 'Fragile' the box was quite badly damaged which affected the individual packaging of some of the toys. The toys themselves were good and lived up to the descriptions.

December 8, 2025
Unprompted review
Rated 4 out of 5 stars

I am very happy with your work

I am very happy with your work. I was disappointed with the colour, it is more pale mud than cream. I also would have loved it if you had a box that I could have put each person's notepaper in to wrap it up.

December 10, 2025
Unprompted review
Rated 4 out of 5 stars

A really great product

A very clear ordering process.
The product looks very good, and I'm sure my grandson will be very pleased.
It arrived when it was scheduled.
Maybe the week between order confirmation and order dispatch could have had a further update. I was beginning to wonder if ......

December 9, 2025
Unprompted review

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