Mulberry Bush Ltd Reviews 197

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting items like personalized pencils and dolls as beautifully made and perfect for children. Many people appreciate the ease of ordering, whether online or over the phone, and commend the helpful and professional staff. The delivery service is frequently mentioned as quick and efficient, with items arriving promptly and well-packaged, often exceeding expectations. However, some customers also noted issues with delivery, including lost parcels, damaged packaging, or delays in receiving their orders. A few other people also felt that the gift wrapping presentation was poor or that a specific product was of low quality.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and design of items like dolls,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting promptness and... See more

Order

Customers consistently note positive experiences with order, praising the clear and easy ordering process,... See more

Quality

Reviewers mention positive feedback about quality, with many consumers thrilled with the quality and price of... See more

Service

People report positive experiences with service, with many reviewers expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to tak... See more

Rated 5 out of 5 stars

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrive... See more

Rated 5 out of 5 stars

I was absolutely thrilled with the service I got from Mulberry Bush. I ordered a remote controlled dinosaur for my grandson who lives in Berwick upon Tweed and stupidly didn’t change the delivery ad... See more


Company details

  1. Toy Store
  2. Baby Store
  3. Game Store
  4. Gift Shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

197 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I purchased three items for my one year…

I purchased three items for my one year old and six year old grandsons. They were delivered without a hitch to my daughter in Derbyshire. I use Mulberry Bush toys for all my grandchildren and they love them. The quality is excellent and have never had a problem with deliveries. The best toys by a long shot.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I was pleased with the items I ordered…

I was pleased with the items I ordered and they arrived quickly. I was particularly impressed that Mulberry Bush re-used packing for my parcel and that the items came in a size of box appropriate for the contents. A very pleasant change from another online company I can think of!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly helpful and knowledgeable…

Very friendly helpful and knowledgeable people in direct phone contact. Really felt they were enthusiastic about the company and answered very quickly making the conversation a pleasant stress free experience. I've recommended the company to many friends.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

I ordered 2 'named' items for my granddaughter, plus some other items, and am amazed at the speed of delivery and quality of the 'naming' as well as the goods themselves. My only reservation about the catalogue contents is that all the battery operated toys require batteries and are not rechargeable.

December 5, 2025
Unprompted review
Rated 4 out of 5 stars

I dealt with a person from Customer…

I dealt with a person from Customer services when I needed to exchange a toy bought for my grandsons birthday. She was very helpful sending me the new item speedily and organising return of the other item. Very satisfied with the service. Thank you.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Mulberry Bush never dissapoints, on the contrary

This is the third year I have used Mulberry Bush to purchase a collection of Christmas gifts for my great niece's. It was the personalization of various gifts that attracted me as they are close in age and share the same interests so a lovely treat to have them named personally. I find the Company efficient and very helpful if I've ever contacted by phone. The girls are always thrilled with their gifts and they think I am a very clever Auntie. Thank you Mulberry Bush

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

A great selection of quality toys

A great selection of quality toys. Excellent customer service and speedy delivery. So many people have asked me where I find my toys for my ever-growing number of grandchildren!

October 29, 2025
Unprompted review

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