Mulberry Bush Ltd Reviews 

205
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, describing items as well-made and often perfect. The ordering process is frequently highlighted as clear, easy, and efficient, with many appreciating the helpful staff. People also commend the reliable and speedy delivery, noting orders often arrive promptly and well-packaged with good communication. However, some customers noted specific product concerns like stitching finish, perceived cheap quality, or colors not matching expectations. A few people also experienced occasional delivery issues, including delays, lost parcels, or damaged packaging, sometimes attributed to the courier.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing happiness with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ordering... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight with the products... See more

Service

Users describe positive interactions with service, consistently praising the excellent and fast service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After receiving a rag doll for my great granddaughter with her name on the dress I was very disappointed with the finish of the stitching. However I emailed Mulberry and Tanya was brilliant. I sent p... See more

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more

Rated 4 out of 5 stars

A very clear ordering process. The product looks very good, and I'm sure my grandson will be very pleased. It arrived when it was scheduled. Maybe the week between order confirmation and order disp... See more


Company details

  1. Toy Store
  2. Baby Store
  3. Game Store
  4. Gift Shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(205)

66 reviews in the last 12 months

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Rated 4 out of 5 stars

I dealt with a person from Customer…

I dealt with a person from Customer services when I needed to exchange a toy bought for my grandsons birthday. She was very helpful sending me the new item speedily and organising return of the other item. Very satisfied with the service. Thank you.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Mulberry Bush never dissapoints, on the contrary

This is the third year I have used Mulberry Bush to purchase a collection of Christmas gifts for my great niece's. It was the personalization of various gifts that attracted me as they are close in age and share the same interests so a lovely treat to have them named personally. I find the Company efficient and very helpful if I've ever contacted by phone. The girls are always thrilled with their gifts and they think I am a very clever Auntie. Thank you Mulberry Bush

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

A great selection of quality toys

A great selection of quality toys. Excellent customer service and speedy delivery. So many people have asked me where I find my toys for my ever-growing number of grandchildren!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic toys all age appropriate

Fantastic toys with an excellent commentary regarding age suitability of toys themselves. Parcel arrived within 48 hours in a well packaged box so all items purchased in tip top condition. I am thrilled with the items and ultra quick delivery service.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Soft and colourful

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrived tucked up in a cardboard box, ready to be wrapped for my great-niece. She looks just right for a 4-year old who loves fairies and rainbows.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I was very impressed by their availability and helpfulness when ringing with a query.
The pink sparkle fairy flower set and wand look perfect for my granddaughter's birthday and arrived promptly.
A delight to order from.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We ordered a present for our Grandsons first birthday but were late so rang up to check delivery etc. No problem and they also managed to personalize the gift for us. It arrived exactly as promised and he loved it. many thanks to the team at Mulberry

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good place for Christmas present ideas.

I have ordered toys from Mulberry Bush for my Grandchildren for many years now and have never had a bad experience. The toys are good quality and well-priced.
The ordering over the phone is straightforward, while the box then arrives very promptly.
Would highly recommend it to anyone.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Junior carpenter set

My son was really impressed with the junior carpenter set. It arrived with us in good time for his birthday

September 18, 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Thank you for your review, the Junior Carpenter is very popular - we're glad your son is enjoying it!

Rated 1 out of 5 stars

How do they have my address?

Have never heard of this company, let alone ordered from them but lo and behold, a personally addressed mail shot came through my door today. I am militant about not sharing my address with companies and so can only assume Mulberry Bush acquired my address from a sinister 3rd party, wittingly or unwittingly.

September 22, 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Claire, thank you for your review, sorry to hear you are disappointed. I'd like to assure you that there is nothing sinister going on, we only mail existing customers or addressees we believe would be interested in our range of toys, gifts and games. We'd be very happy to remove your details from our mailing list, please contact us directly with your postcode and we will do this for you.

Rated 5 out of 5 stars

All good. No glitches. Can recommend.

Ordered correspondence cards by telephone. Requested delayed delivery as I was going away for a few days. Good quality cards, exactly as ordered and posted out on the date requested. Will re-order in due course. Can recommend.

September 4, 2025
Unprompted review

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