Mulberry Bush Ltd Reviews 

205
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, describing items as well-made and often perfect. The ordering process is frequently highlighted as clear, easy, and efficient, with many appreciating the helpful staff. People also commend the reliable and speedy delivery, noting orders often arrive promptly and well-packaged with good communication. However, some customers noted specific product concerns like stitching finish, perceived cheap quality, or colors not matching expectations. A few people also experienced occasional delivery issues, including delays, lost parcels, or damaged packaging, sometimes attributed to the courier.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing happiness with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ordering... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight with the products... See more

Service

Users describe positive interactions with service, consistently praising the excellent and fast service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After receiving a rag doll for my great granddaughter with her name on the dress I was very disappointed with the finish of the stitching. However I emailed Mulberry and Tanya was brilliant. I sent p... See more

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more

Rated 4 out of 5 stars

A very clear ordering process. The product looks very good, and I'm sure my grandson will be very pleased. It arrived when it was scheduled. Maybe the week between order confirmation and order disp... See more


Company details

  1. Toy Store
  2. Baby Store
  3. Game Store
  4. Gift Shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(205)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Duplicated gift

We had a duplicated Christmas gift for a grand daughter but had mislaid all the paperwork save for a PDF receipt. On contacting Mulberry Bush there was no hesitation in providing for a return and exchange which took place quickly

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service. Fantastic toddler rocking horse, personalised for my wonderful great-niece. Ordered and delivered all at short notice before Christmas.
Favourite great-uncle position secure for another year!

December 23, 2024
Unprompted review
Rated 4 out of 5 stars

Thank you for delivering the parcel on…

Thank you for delivering the parcel on time.
If possible, please add the name of my country (now called North Macedonia) in your billing list.
Best regards, Elena

December 20, 2024
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Thanks for your review, and thanks for pointing out the change to your country's name. We have made this change now on our website!

Rated 5 out of 5 stars

The best quality toys for children

We have purchased toys over the years from this family owned company and we are always delighted by the quality of the toys. The company are really helpful and we convey our grateful thanks to your team. Chis & Deborah Grant Benfleet

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

All the products were as shown in the…

All the products were as shown in the catalogue and modelled by the correct age group of children Charlie 18 months loved his place Mat and coaster with his name on His mum loved the swimming robe so comfortable when trying to dry a little person
Thank you looking forward to his birthday for another order

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

The lady I spoke to was very helpful

The lady I spoke to was very helpful. After an initial misunderstanding, which was completely my fault, she accepted my order and it arrived very promptly. As a little old lady, it is necessary to be able to speak to a human being sometimes when you need help with an order. On line orders are all very well until you need help. Having the telephone number of the Company available was a big bonus for me.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, especially as some were personalised gift. Christmas presents bought and wrapped, without the usual last minute panic. THANK YOU

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

So many wonderful age appropriate toys…

So many wonderful age appropriate toys for a range of ages - I have been being from Mulberry Bush for a number of years now. Whilst the price may not always be the cheapest, I really like buying from a small business that thoughtfully curates its products.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Lots of choice of toys for my grandson.

Great to be able to find good quality Christmas toys over a coffee and a sit down.
Flexible ways to order. Service was efficient and timely.
Quality excellent and as projected in the catalogue.
Will definitely be using Mulberry toys again and again!

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

Poor courier used

This company uses Parcelforce to deliver who text me to say they would deliver between 12 and 1 pm on 20 /11/24. If I was unable to make that time I was given options . I was back in the house at 11.50 only to find out that Parcelforce tried to deliver at 11.40 . What is the point in giving you a narrow time frame and not complying with it? This is bad business practice. Surely it would be better for the courier to give a larger time frame if there is a possibility of them being earlier ?
I shall not use Mulberry again as you don’t use a reliable courier. I went out of my way to be back in time to receive the parcel.I received a parcel from Small Kins in Northern Ireland today which was sent using Royal Mail far more efficiently and quicker also.

November 20, 2024
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer, apologies Parcelforce were a few minutes early for your delivery slot - the tracking shows an attempted delivery at 11.45am, just 15 minutes before their advised approximate delivery window. With the volume of parcels going through the delivery network and the impact of traffic etc etc it is impossible for any courier to be precise with delivery times. No courier is perfect, most of the time Parcelforce are one of the better ones - but we're sorry on this occasion they were a few minutes early and that you missed them. We're pleased that the tracking shows your parcel was successfully delivered the following day, still within the overall leadtime we promise. Sorry once again for the inconvenience, Mulberry Bush

Rated 5 out of 5 stars

Doll family

My granddaughters love these dolls ! They have both chosen different ones again this Birthday both selecting a change of outfit ! They are very well made and extremely good quality !

November 20, 2024
Unprompted review

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