After receiving a rag doll for my great granddaughter with her name on the dress I was very disappointed with the finish of the stitching. However I emailed Mulberry and Tanya was brilliant. I sent p... See more
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Review summary
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First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more
I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more
A very clear ordering process. The product looks very good, and I'm sure my grandson will be very pleased. It arrived when it was scheduled. Maybe the week between order confirmation and order disp... See more
Company details
Information provided by various external sources
Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.
Contact info
Unit 14 Bramble Hill Farm, Five Oaks Road, Slinfold, Horsham, West Sussex, RH13 0RL, Horsham, United Kingdom
- 01403 790796
- sales@mulberrybush.co.uk
- www.mulberrybush.co.uk
4.6
Excellent
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have been ordering for many years
I have been ordering for many years. They have a good choice of gifts especially for younger children. Ordering is simple, I prefer to phone, always very friendly operators and delivery is swift. And all from the comfort of my home
November 15, 2024
Unprompted review
The telephone was answered promptly by…
The telephone was answered promptly by a friendly voice. I placed my order and was advised of delivery time. My order was delivered by Royal mail within the time advised . Mulberry informed me of dispatch,which was well within the 5/7days quoted.My parcel arrived in perfect order. I have used Mulberry several times and always had excellent service and lovely toys.
November 7, 2024
Unprompted review
Beautiful gift for a little girl
I have just received the Christmas gift I have bought for my grand-daughter this year. It is the Swan Lake Ballerina Jewellery Box and it is absolutely lovely! Thank you Mulberry Bush.
November 18, 2024
Unprompted review
Say no to Rubber band guns…
As a member of a Hedgehog Rescue I am dismayed to see Rubber band guns being sold by this reputable company. They are a serious danger to wildlife as the rubber bands are discarded outside where wildlife, including hedgehogs can become entangled. These bands inflict severe injuries on the hogs and some die or have life changing injuries. Hedgehogs are vulnerable to extinction so don't need this added problem.
November 12, 2024
Unprompted review
Reply from Mulberry Bush Ltd
Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.
Selling toys dangerous for wildlife
Sadly, they are selling an un-environmental - and lethal to wildlife - rubber band gun to the dismay of hedgehog rescues up and down the country. Please kindly withdraw this so-called 'children's toy' from sale before wildlife are hurt and you inevitably increase the litter in the environment. Other eco-friendly options are available.
November 12, 2024
Unprompted review
Reply from Mulberry Bush Ltd
Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.
Lovely well made products for children also a very good price.
There were some lovely things to get for my granddaughter. It was lovely to get her some pens with her name on which she will love because nobody seems to do Pippa. Then l had a board for her times tables which is really well made so pleased with my purchases also arrived very quickly.
November 8, 2024
Unprompted review
Not sure why you charge extra for…
Not sure why you charge extra for delivery to the Isle of Wight, as I thought if you use Royal Mail they don't charge extra for deliveries here.
October 30, 2024
Unprompted review
Reply from Mulberry Bush Ltd
Dear Customer, thanks for your review. We send our parcels with a number of couriers. Contrary to what you say, we are charged surcharges by couriers for shipping to the Isle of Wight. These charges and surcharges are usually well in excess of the £3.99 postage and packing we charge our customers, but we do not feel it fair to fully pass on these surcharges to our customers. At £3.99 for delivery, the postage price is, for most parcels, considerably less than the price Royal Mail or other couriers might charge if you went direct (eg to a Post Office). I'm sorry you are disappointed, but hopefully this explains why we have to charge £3.99 for delivery to the Isle of Wight.
An expensive toy I had purchased did…
An expensive toy I had purchased did not work. When I contacted the company, they implied I wasn’t using it correctly. They left me on hold 3 times to “consult a colleague” and insisted the toy be returned for “assessment”. To return the toy the company require many steps to be followed. In summary, a really poor experience. I will not use Mulberry bush again and will tell my many friends and family how bad the customer service was.
October 27, 2024
Unprompted review
Reply from Mulberry Bush Ltd
Dear Customer, I apologise for the experience you have had. The colleague that you spoke to on the day was relatively new with us and as such was not familiar with the product. It is however a product we've been selling for many many years and we get very few problems with it. And on the few occasions when customers do report problems, we usually find it works fine, it just needs properly explaining how to check it works and check that it's not faulty. As my colleague didn't fully understand the product herself, she was just asking the rest of the team for advice. At the end of the conversion you were advised to return it to us (at no cost to yourself). Just as soon as we receive it back, we will process your return and offer you either a replacement or a refund. With in excess of 2000 products in our range, it is impossible for new employees to be immediately knowledgeable about our full range and we encourage them to ask for help as required. But, at the end of the day, the experience you received was not as good as we would like, and for that I'm very sorry. Best wishes, Mulberry Bush
Brilliant company
Amazing quality products and super quick delivery. Couldn’t be happier! Will definitely be shopping here again.
October 31, 2024
Unprompted review
Top quality items
Usual good quality and prompt delivery of ordered goods.
Now all 3 grand daughters have personalised swimming gear. Armchair shopping for slightly immobile grandma, who finds the choice of well made presents for children good and in many cases quite different.Thanks.
October 9, 2024
Unprompted review
Hassle for the recipient of a gift
Fair enough to request photo of defective product but that should have been enough in most cases to send a replacement.
Instead more into was asked for as well as return of difficult-to-package product.Much hassle for the recipient.
Since this was a gift and a small child was disappointed, I consider the response inadequate and inappropriate.
Won't buy from you again .
September 16, 2024
Unprompted review
Reply from Mulberry Bush Ltd
Dear Customer, we are sorry you were disappointed and that the item you received was faulty. We understand that the pop-up football goals can be difficult to get back in the bag, which is why we sent you a helpful link to a video showing how to do this. We also explained that there would be no cost for you to return the faulty item - this offer is still available to you if you wish. We remain very happy to either replace the faulty item or, upon the receipt of your return, give you a full refund. Mulberry Bush
Quality All Round
Lovely products ,excellent service very pleased with our purchase our granddaughter will love the farm and extras.Highly recommended.Many thanks.
September 3, 2024
Unprompted review
Very quick delivery and excellent…
Very quick delivery and excellent product. Many thanks!
August 21, 2024
Unprompted review
Traditional dominoes with a nice weight…
Traditional dominoes with a nice weight and smooth finish making them lovely to handle.
Great service by phone when I could not get my online order to go through
May 17, 2024
Unprompted review
Efficiency as ever
Efficient from start to finish. Ordering online straightforward, delivery on time, ordered items look great but are presents so not opened yet.
June 13, 2024
Unprompted review
This Company is prompt polite and…
This Company is prompt polite and helpful. I Ordered a beautiful dolly for my lovely little girl, And I am Sure that It's going too be perfect, Upon Arrival tomorrow. X. 👍😄😁😊🤗🍤
June 3, 2024
Unprompted review
Excellent service
Excellent service. I ordered my toy, paid and received confirmation of my order all within minutes. The parcel arrived the next day. It was very well packaged too. Just a brilliant service from Mulberry Bush Ltd. Thank you very much
May 15, 2024
Unprompted review
12 in 1 Solar Hydraulic Construction Kit
Purchased above kit for Christmas. After opening, told that the solar panel only works in "direct sunlight", they do not recommend incandescent or LED bulbs as power source, only halogen. Hence difficult to use in the winter. Motor is 1.5V, so can be powered by AA battery (battery holder not supplied), which works, but rather defeats the aim of the kit.
Clearer information, before purchase, would help.
The models are good, though complex for a 9 year old.
December 26, 2023
Unprompted review
Reply from Mulberry Bush Ltd
Dear Customer, thank you for your helpful review. Strictly the term "solar" relates to "...using the energy from the sun to produce electric power..." (source: Cambridge Dictionary). However, we do agree it would be helpful for us to clarify whether a solar-powered product will or will not work with other light sources, particularly as more and more people are installing LED lights in our homes. So, following your feedback, we plan to review all the products we sell which are in any way solar powered and update their product descriptions on our website. Thanks again for your feedback, best wishes, Mulberry Bush
Lovely well made products
I love the products that are stocked on this site and really wanted to make some purchases, but at checkout their address drop downs are decades out of date, and don't show my county at all, so couldn't complete the purchases.
December 18, 2023
Unprompted review
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