Multi-Tool-Store Reviews 554

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent range available and the competitive pricing. Many people appreciate the speedy and secure delivery service, with orders frequently arriving earlier than expected, even with personalized engraving. The ease of ordering online and the well-laid-out website also contribute to a positive purchasing experience. However, some customers were dissatisfied with receiving products that appeared to have been opened or scratched, despite being purchased as new. These individuals reported issues with the condition of the packaging and the product itself, leading to concerns about whether they received a new item.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality of the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast and speedy... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to deal with! Excellent Value for money 💰 I made 3 separate Leatherman purchases within a couple of weeks. A Supertool 300m, A Raptor Rescue and a Skelatool CX, All engraved. All arri... See more

Rated 5 out of 5 stars

Well laid out website easy to see & read about the products. The offers page caught my eye with a good & varied array of products to choose from. I researched the best model for me wave+ & with the di... See more

Rated 5 out of 5 stars

Ordered a Leatherman super tool set for my partner for Christmas. It came with a handy pouch and oil to keep it working smoothly. We got it engraved so it hopefully won’t get pinched at work on site!... See more

Rated 5 out of 5 stars

I have always been very pleased with the service I have received from Multi-Tool-Store. My work requires me to carry a handful tools and, quite by accident, I stumbled across Multi-Tool-Store a few y... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

554 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service, speedy delivery, good prices. 10/10 would buy again from MTS!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality product

Excellent quality product! We ordered the gift set- metal box with Leatherman and leather holder, which we personalised. Looked fantastic and our friend loved it!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended

I’m happy with the purchase. It was sent same day that I’ve ordered even though I’ve added the personalised engraving. The quality of the product and next day delivery were top notch and if I’ll ever need another one, I’ll definitely order from multi tool store.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, fuss free, reliable and nice

I have always been very pleased with the service I have received from Multi-Tool-Store. My work requires me to carry a handful tools and, quite by accident, I stumbled across Multi-Tool-Store a few years back and realised that one of the Leatherman products they stock would minimise the gear I carry. I bought from them and have continued to do so. as their service is excellent, fast, fuss free, and they are nice to deal with. I give Multi-Tool-Store five stars and I feel sure anyone else who deals with them will agree with that top rating.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

The site was easy to navigate and the…

The site was easy to navigate and the item description was spot on. It was easy to order and to get a delivery date agreed. The item actually turned up earlier that I had expected which was great as it was a birthday present

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect support - Great people

The customer service and support from the multi-tool-store.co.uk is exemplary - polite, professional and well informed. I had a problem with an order and they sorted it out better then I had even expected.
100% a trustworthy company run by 100% trustworthy people.
I'll definitely be buying from here again!

July 11, 2025
Unprompted review
Rated 4 out of 5 stars

Missing pouch

Ordered as a present for my son who has gone to Borneo on an expedition. Multi tool was great, ordered a leather pouch for it which didnt arrive

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great tool

Great tool. Great price. Just be aware the tool is smaller than I expected. My fault for not researching.

June 6, 2025
Unprompted review

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