Right now all multiplay servers in NL started having superbad connection. ONLY multiplay-servers.. Why? cant join others here, there are definetly some problems. Servers not playable :(
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Wish I could give zero. Horrible gaming experience, everytime we needed help they sent us a link to a will page or said use Google. Completely understand professional. The last straw for us was our se... See more
Company replied
Had loads of errors with the server turning off whenever it wanted, couldnt upload worlds because it would always give me an error and right after i cancelled my subscription for next month, the serve... See more
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Problem after problem, avoid. Every fix magically needs you to "Buy another server" even though they advertise game switching on one server. due to how their "system" works, only a few of the games o... See more
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Can’t Recommend Enough!
While the interface takes some getting used to eventually it all makes sense.
And the support is absolutely top notch.
There’s other games I wish I could make servers for (Avorion), but I refuse to try out any other company that offers it.
February 7, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Adam,
Thank you very much for the fantastic feedback.
As always we are very busy but I will work on integrating more games including Avorion so keep a look out.
Thanks,
Magnus
Good support. Stable enough. Minor issue when leaving service.
MultiPlay hosted a small game server for me during 2017 - relatively stable.
Support has been quick and helpful.
It was somewhat cumbersome to leave the service, however.
I was billed 1-2 months after terminating the server (PayPal subscription).
MultiPlay was responsive and refunded most of this money.
February 6, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Asger,
Thank you for your feedback.
We apologise for the issue you had after cancelling your services and we hope this doesn't dissuade you from using us again in the future.
no hardware available for my order (UPDATE: hardware was available within 15 minutes, but I had already canceled for the reasons outlined in the full review)
I signed up for a Terraria server and after going through all the steps to set it up - including payment - I was told that the company didn't have the hardware to fulfill my request and that they'd be adding more soon. Since it was a holiday weekend, I didn't know when to expect fulfillment, so I canceled my account in disgust and ran the server myself from home.
UPDATE: (1->3 stars) Hi, Jack! Thanks for the response. If the message I had received had mentioned any expected time frame I probably would have waited for it. I canceled my order because no time frame had been mentioned and it was clear from the message that a human would need to get involved on a holiday weekend; I thought it might be days before my server landed and I wanted to play with some friends that weekend. We've finished playing Terraria for now, but I'll try Multiplay again next time I'm in the market for a game server.
February 1, 2018
Unprompted review
Reply from Multiplay Gameservers
Hi Wil,
We try to have machines set up automatically, but sometimes it requires a member of our team to set up the server manually. In this case, I can see that we set up your server 9 minutes after you received the email stating that we did not have capacity in the region.
I am sorry that you had this bad experience, and if you could give any suggestions on how we can improve our response messages, such as the one you initially received, this would be greatly appreciated.
Kind Regards,
Jack 'CJT' Tovey
Multiplay Support
Horrible service dont use this company if possible.
It was bad, the formatting for mobile was horrible and almost unusable. When i asked for help finding settings for my server the sent a link and said this should help, it didnt have anything i needed and when i said that i never got a reply. On my last week with the server it wouldnt work it would load and the my screen would just go black and again when i said something they never responded and i lost a week of the one month i payed for very upsetting. Waste of money i would never buy a server from this company again
January 30, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Gavin,
We apologise for the bad experience you have had.
We have a policy to not make custom configuration changes to your configs but we do try to steer you in the correct direction and the Wiki Ark links we send out are extremely helpful as they contain any and all changes to configuration you may want with explanations.
If you could send a ticket into our support I would like to see how we can work this out for you.
Thanks,
Magnus
Farming simulator 2017 server crashes on daily base
I have Payed for a FS 2017 server for 5 people and it constantly crashes I wrote a ticket and the answer was that i played the game and used to many helpers THATS THE FREAKIN GAME You are telling me not to play the GAME The next thing why it crashes was that we use MODS They advertise with 750 MB capacity of mods I use 15 MB ??? The only pro thing is that they are cheap A friend of mine has a nitrado server for more then 2 months and it didnt crashed a single time 17-2-2018 i have a server with gamed! now for 2 weeks it never crashed once no problem with 50 mods no problem with maps
January 29, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Robert,
I'm sorry to hear that you're having issues, as mentioned in your ticket this is due to CPU issues that your server was having, which mods and map size do contribute to.
We'd like to continue helping you with this to get your server fixed, however in order to do so we'll need you to respond to your ticket.
Poor server performance
Bought 50 player Factorio server, which ended up crashing constantly with just 2-3 players online. Long conversation with technical staff ended up going nowhere - them blaming me of actually playing the game and overloading their CPU. Only giving 2 stars as had a decent response time to tickets raised and decent if only useless conversation, them not being able to solve anything in the end. Avoid.
January 27, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Saulius,
Sorry for the experience you have had with our services.
Unfortunately we have to impose RAM and CPU limits on servers as we are selling resource from our machines otherwise you could take up an entire machine and impact other customers and your server would end up non profitable.
We always try to find the best compromise between cost and customer experience but some games end up so big they overcome our limits.
We are looking to see if its possible to bring out double resource limits on some game servers but we need to work out the pricing on these.
-Magnus
That’s for you support team should be …
That’s for you support team should be renamed no nothing stress team
January 26, 2018
Unprompted review
Reply from Multiplay Gameservers
Hi Rodney,
I am sorry to hear you had a negative experience with us, we are striving to be better every day, can you provide me with an MH number of a ticket reference and I will take a look at the tickets to see what we can try to improve?
I look forward to hearing from you.
Jack 'CJT' Tovey
Fast And Efficient
January 21, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Elite,
Thanks for the feedback !
-Magnus
no problems great
January 19, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello MPN,
Thanks for your feedback.
If you do ever get any issues please let support know :)
Thanks,
Magnus
Reply from Multiplay Gameservers
Hello Bruce,
Thanks for the 5 stars !
Kind Regards,
Magnus
Reply from Multiplay Gameservers
Hey Albert,
Thanks for your feedback !
Enjoy your game server.
Thanks,
Magnus
Multiplay server support
I would like to thank Zak Feneck and Kevin Baker for helping me with any issues that have arised while renting a server, as well as helping randomly try and insert new code into game.ini files to help the gaming community and myself enjoy the game we love to play the way we want to play it.
Speedy responses, great advice and dedication to helping out is the greatest thing anyone can do to help people like me who run into issues while being Admin of a server/servers keeping up with the ever changing roles of players in this market is not easy at all.
So i again thank you all for the help and support..
January 14, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Carl,
Thanks for your excellent feedback !
I will make sure to let the guys know about the good work they have done.
Thanks,
Magnus
i really want to thank Kristina Jackson …
i really want to thank Kristina Jackson it was a good support solving my problem spending his precious time and solved my issue the support team is so fast and give response to our problem and solve it
and i love to extend my server period more because i was new hosting a game server and like this kinda support love .
Thank You Sir -Kristian Jackson
January 13, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Yashwanth,
Thanks for your great feedback, its really appreciated !
If you ever need anything just let us know.
-Magnus
the help from their help desk is …
the help from their help desk is absolutely horrid!
January 11, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Martin,
I'm sorry to hear you're having issues with your server.
We have a lot of guides available for using FTP for Minecraft, and we've also explained how your issue can be fixed.
If you're still having issues with your server, please feel free to create a new ticket or open an existing ticket with our support team.
Everything is fine.
Service set up fast, control panel is easy to use.
January 11, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Jordan,
Thank you for your feedback.
I hope we continue to provide you an awesome service.
Not using multiplay for factorio due to issues
I originally bought this server to stop the lag caused by hosting a factorio server myself, however with only being able to use such cheap options with no room for upgrading which caused a substantial amount of lag. Other then lag alone we would find at seemingly random times the entire service would stop working, meaning we would be unable to access the control board of the server or connecting to the server at all.
January 10, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Brandon,
We are sorry for the experience you have had.
We are working on providing more and more upgrade options for all our games for those who really work hard in their end games so please do keep a look out.
Thanks,
Magnus
Good service
Server was setup within minutes after payment. Had a issue with the control panel. Support team fixed it within 2 hours. Great service so far!
January 9, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Eternal,
Thank you for your feedback !
If you need anything else please do not hesitate to get in contact with our support team.
Thanks,
Magnus
Great server experience
Great server experience, pretty straight forward once you get the hang of it
January 8, 2018
Unprompted review
Reply from Multiplay Gameservers
Hey William,
Glad to hear you've had a good experience with the service.
Hopefully we can continue to provide a good service going forward.
Extremely pleased
Extremely pleased. Had an issue early on with lag. They fixed it. Suprisingly fast response and repair for a messaging system. Way to go guys.
January 6, 2018
Unprompted review
Reply from Multiplay Gameservers
Hey Stephen,
We're glad to hear you got the support you were looking for when you ran into lag issues.
Hopefully we can continue to provide you a good service going forward.
Not a problem, so far...
I have used Multiplay for Multiple games. Ark, Space Engineers and Starbound, primarily.
So far I have only good things to say.
January 4, 2018
Unprompted review
Reply from Multiplay Gameservers
Hello Spencer,
Thank you for the feedback.
We hope to continue providing you a good service without issue.
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