This is my first purchase after having a terrible online experience on a used guitar at a competitor. This was far superior even though the price was a little more. I received notification immediately... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, le... See more
Company replied
I had ordered two Gretsch guitar cases that ended up on backorder until April. Your Rep Hope Wilberger contacted me by email offering to help me with the situation. She was able to find another case t... See more
Company replied
What the company did well is to employ Santos ! Santos my gear advisor is very courteous,professional & accommodating ! He does his craft without typical errors. A role model ! I only wish in every o... See more
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Company details
Written by the company
Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Contact info
5795 Lindero Canyon Road, 91362, West Lake Village, United States
- 800-449-9128
- Gearheads@MusiciansFriend.com
- www.musiciansfriend.com
4.0
Great
945 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Musician's Friend
Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your recent order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at GearHeads@MusiciansFriend.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Ups destroyed the packing but musician's friend took care of the issues
Well I ordered a used item and it was boxed terribly and so of course when it shipped got destroyed. Some of the parts were missing for the amplifier but, the musician's Friend associate took care of it and sent me the parts that were no longer there that I need to use the amp so they made it right
February 20, 2026
Unprompted review
Tone hunter
I hope a great product, certainly for a great price. Easy transaction.
February 19, 2026
Unprompted review
HELPFUL EMPLOYEE:
HELPFUL EMPLOYEE:
A really nice employee helped me get my order !!
February 19, 2026
Unprompted review
Thank You Musician's Frined for you A+ service! - RE Kelsey Tobin
Kelsey Tobin - Gear Advisor for Musician's Friend
has helped me my purchases of the Mackie, EV, and Yamaha equipment for the Church I'm employed at.
Her help and guidance has been been remarkable in this day and age of 'hit and miss' customer support.
Her support, timely communication, follow-up, and pleasant demeanor is a breath of fresh air!
I'm sure she has many customers, but she remembers and makes me feel like I'm a valued customer - ready to help at a moments notice. Order placing is easy and she helped set up Reward points and made sure everything went smoothly.
Thanks to Kelsey, and thanks to Musician's Friend for recognizing, employing and supporting the good people that make it all worthwhile!
February 19, 2026
Unprompted review
Great customer service..
What a pleasant experience dealing with Morgan Asburn (Gear Advisor) He explained everything and helped me accomplish my goal. We briefly spoke about our musical journeys before concluding my inquiries. All to my satisfaction...
February 16, 2026
Unprompted review
Reply from Musician's Friend
Wilbert,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Tony H was great!
Tony H was great! Good to get someone who knows their job well.
February 17, 2026
Unprompted review
Reply from Musician's Friend
Drew,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
My sales rep
My sales rep, Dawana Bivens is first rate! She is friendly, professional and reliable. It is always a pleasure to work with her to get new gear from Musician's Friend.
February 17, 2026
Unprompted review
Reply from Musician's Friend
Murnal,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
I just ordered a 14 inch snare hoop and…
I just ordered a 14 inch snare hoop and when I clicked the checkout, there were two guitars that I never even chose, I am not a guitar player, I only order the snare hoop and now my order has two guitars that I did not order for more than $2000, would like to cancel this order immediately for those guitars, I just ordered a 14 inch snare hoop, I just set my alarm clock at 6 AM to call your live chat number in order to cancel this and fix this problem, once again I am not a guitar player. I did not order those guitars.
February 17, 2026
Unprompted review
Reply from Musician's Friend
Pablo,
Thank you for taking the time to share your feedback. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Lizzie was very helpful
Lizzie was very helpful. Answered all of my questions to my satisfaction and placed my order. Easy!
February 16, 2026
Unprompted review
Reply from Musician's Friend
Kevin,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Lizzy was Amazing
Lizzy was helpful , kind ,and very accommodating to my requests!
February 16, 2026
Unprompted review
Reply from Musician's Friend
Paul,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Your sales rep gear specialist Daniel…
Your sales rep gear specialist Daniel was fantastic and friendly it was like talking to a friend you guys really rock
William
February 16, 2026
Unprompted review
Reply from Musician's Friend
William,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Ordered online spoke to a chat person…
Ordered online spoke to a chat person who was very helpful even got me a coupon saving a couple hundred bucks
Super excited to get my guitar was is a great experience
February 15, 2026
Unprompted review
Reply from Musician's Friend
Ronald,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
It is nice to meet you guys Very…
It is nice to meet you guys Very satisfied with your help.
February 14, 2026
Unprompted review
Reply from Musician's Friend
Laurencin,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
I ordered a mixer
I ordered a mixer for my buddy’s dj set up and the company called saying it was broke. I needed it for Friday the 13th. I called musicians friend on the 11th and spoke with Brian F. He was extremely helpful and had a new mixer on my door step on the 12th. I couldn’t be more satisfied with the service I received!!
February 11, 2026
Unprompted review
Reply from Musician's Friend
JJ,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Reply from Musician's Friend
Danny,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
The guitar shipped did not match the…
The guitar shipped did not match the description or photos. Still a nice Strat but not what is listed. Not a limited edition and no badges on the head stock as shown. Misleading at best dishonest at worst.
February 13, 2026
Unprompted review
Reply from Musician's Friend
CMV, sorry to hear that you received a different item. Please email us at gearheads@musiciansfriend.com with your order information and we can look into this for you! Thanks
Ordered on Feb 8
Ordered on Feb 8. Confirmation and everything seemed fine. I never heard that something went wrong, or anything about my order. So, I called on the 12th. It was never coming. The store sold it before I bought it. It was never taken off of either Musicians' Friend or Guitar Center's website. Well, if someone bothered to let me know, I'd be fine. But I heard nothing. That's all I need to know to buy somewhere else.
February 12, 2026
Unprompted review
Reply from Musician's Friend
David, We're sorry for the inconvenience this has caused and that you weren't notified about your order. Please email us at Gearheads@musiciansfriend.com with your order details and we will follow up with you! Thanks
Karl Simon and Team were awesome
Karl Simon was awesome. Very helpful and extremely responsive. He went above and beyond and I greatly appreciate it! Kudos, as well, to the guys in the Reserve warehouse (Cody Coffman and Jeromy Mills) who picked a few guitars from stock and took many pictures for me. Sealed the deal!
February 12, 2026
Unprompted review
Reply from Musician's Friend
Bob,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Apparently I don’t get points for this…
Apparently I don’t get points for this purchase even though I opened a synchrony card and put it on that and it said it on your website. Essentially 120 bucks or so of points I was mislead on
January 26, 2026
Unprompted review
Reply from Musician's Friend
Sean, sorry to hear that you haven't gotten your points. Please email us at gearheads@musiciansfriend.com with your order information and we can look into this further for you. Thanks!
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