My French-Grocery - Your Online French Supermarket Reviews 

266
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

J’habite à New York et c’est grâce à ce site que j’ai pu acheter enfin des “coquillettes aux œufs Lustucru”après plus de dix ans de recherches et expériences infructueuses. I live in New York and it’... See more

Company replied

Rated 1 out of 5 stars

Because the Department or Agriculture broke into my package and remove all contents. So I received an empty box! You should tell overseas buyers from the United States that you can’t deliver there do... See more

Company replied

Rated 5 out of 5 stars

I called on Customer Service first, making sure my items were available. Alain was prompt, so helpful and kind. He communicated in English to make it simpler for me. I was able to order every item I r... See more

Company replied

Rated 5 out of 5 stars

This was my second order placed here and it was fabulous. The products arrive in great condition and with far out expiration dates, which means you can order (some products) a bit early for future gif... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Written by the company

Find here a selection of French products : Traditional Food, Wines, Champagnes, Cosmetics, Decoration, Vintage.... | We ship worldwide | Discover each month our Novelties, News, French Recipes & Culinary Tips


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

266 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(266)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

I have not received my order yet

I have not received my order yet. It was sent over a month ago. It says that is in transit.

Thank you for answering. I understand that delivery may be out of your hands, and I appreciate your help. I have still not received my parcel, and though this is not your fault, ordering may turn out to be expensive to the customer when the parcel is shipped via La Poste to another country.

Again, I appreciate your answer and shipping of a new item. However, La Poste has my new package in transit as well. I will not receive my gods in time, and maybe I won't receive them at all. I do think that your customer service is good, but I urge you to choose another supplier if possible. Though your handling of my order has been exemplary, I still am not likely to ever recommend buying from anyone using La Poste. Sincerely.

December 11, 2023
Unprompted review
My French-Grocery - Your Online French Supermarket logo

Reply from My French-Grocery - Your Online French Supermarket

hello Anette, you placed your order on November 23 and it was shipped on November 25. Unfortunately, we are not responsible for carrier malfunctions. but, don't worry we will resend your order today, as it appears to be lost. The second parcel was shipped on december, 12 : LL014387531FR - Sincerely

Rated 5 out of 5 stars

I called on Customer Service first

I called on Customer Service first, making sure my items were available. Alain was prompt, so helpful and kind. He communicated in English to make it simpler for me. I was able to order every item I requested, tried something new and will use this company again. Items took a bit of time, but that is understandable! Plan ahead and be ready for a super experience! Merci

November 19, 2023
My French-Grocery - Your Online French Supermarket logo

Reply from My French-Grocery - Your Online French Supermarket

Thank you very much, Cherie

Rated 5 out of 5 stars

All right

All right and perfect

November 15, 2023
My French-Grocery - Your Online French Supermarket logo

Reply from My French-Grocery - Your Online French Supermarket

Thank you :) Alain

Rated 4 out of 5 stars

Easy to order

Easy to order. Reasonable time for delivery. Shipping and handling charges are too high.

November 15, 2023
My French-Grocery - Your Online French Supermarket logo

Reply from My French-Grocery - Your Online French Supermarket

Hello Debra, thank you for your feedback. We will soon offer alternative carriers in order to offer better rates for shipping costs. Sincerely. Alain

Rated 5 out of 5 stars

Item was as described

Item was as described. It quickly arrived overseas in good condition. Highly recommended.

November 2, 2023
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Reply from My French-Grocery - Your Online French Supermarket

Thank you Robert :)

Rated 5 out of 5 stars

Excellent service and package came on time before the Christmas rush.

I give My French Grocery 5 stars. I been a customer now for 3 years. If something is missing or cannot order Alain will send an email and let me know to order something different. I am and will be a repeat customer. Wonderful experience doing business with this company. Wish I could order pate and more of the items that I love. Hard to find French items in the states.
Lili

November 4, 2023
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Reply from My French-Grocery - Your Online French Supermarket

Thank you Lili ! :)

Rated 5 out of 5 stars

Fantasic!!

Fantasic!!! 5 stars

October 25, 2023
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Reply from My French-Grocery - Your Online French Supermarket

Thank you ! :) :) :)

Rated 5 out of 5 stars

Très bien

Très bien! Everything was perfect.

October 4, 2023
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Reply from My French-Grocery - Your Online French Supermarket

Thank You :) :)

Rated 5 out of 5 stars

French Christmas in Alaska

The items arrived quickly from France and were very delicious. All items arrived well packaged and without damage. It was like a French Christmas party with these delicious gifts.

September 18, 2023
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Reply from My French-Grocery - Your Online French Supermarket

Thank you very much James

Rated 5 out of 5 stars

Very happy with the French Grocery

Very happy with the French Grocery ! Nice to be able to source great French products that are a bit harder to find stateside.

September 9, 2023
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Reply from My French-Grocery - Your Online French Supermarket

Thank you very much Laurence

Rated 5 out of 5 stars

I’m totally satisfied!

J’habite à New York et c’est grâce à ce site que j’ai pu acheter enfin des “coquillettes aux œufs Lustucru”après plus de dix ans de recherches et expériences infructueuses.
I live in New York and it’s thanks to this site that I succeeded to buy “ Lustucru eggs shells” at last, after more than ten years of fruitless research and experiences.

September 3, 2023
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Reply from My French-Grocery - Your Online French Supermarket

Thank you very much for your feedback Natalie !

Rated 5 out of 5 stars

Great service

Great service, very happy.

August 15, 2023
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Reply from My French-Grocery - Your Online French Supermarket

thank you very much Karl !

Rated 5 out of 5 stars

I bought some milk

I bought some milk and it arrived in 5 days and it was very good.

August 13, 2023
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Reply from My French-Grocery - Your Online French Supermarket

thank you Adrian :) :)

Rated 1 out of 5 stars

I spent $45 and never received the…

I spent $45 and never received the bread I ordered. I don’t know how to ask for a refund because I don’t speak French.

August 7, 2023
My French-Grocery - Your Online French Supermarket logo

Reply from My French-Grocery - Your Online French Supermarket

hello Mallory, sorry for the inconvenience. your parcel is on the way. you can track it with this ID : LL013366889FR. best regards. Alain

Rated 5 out of 5 stars

My order came within a week all the way…

My order came within a week all the way to Canada! I ordered chocolates and they came in perfect condition. I’m so happy!! Although shipping to Canada can be pricey it’s so worth it! Thank you!!!

May 15, 2023
Unprompted review
My French-Grocery - Your Online French Supermarket logo

Reply from My French-Grocery - Your Online French Supermarket

Thank you Aleksandra :)

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