J’habite à New York et c’est grâce à ce site que j’ai pu acheter enfin des “coquillettes aux œufs Lustucru”après plus de dix ans de recherches et expériences infructueuses. I live in New York and it’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Because the Department or Agriculture broke into my package and remove all contents. So I received an empty box! You should tell overseas buyers from the United States that you can’t deliver there do... See more
Company replied
I called on Customer Service first, making sure my items were available. Alain was prompt, so helpful and kind. He communicated in English to make it simpler for me. I was able to order every item I r... See more
Company replied
This was my second order placed here and it was fabulous. The products arrive in great condition and with far out expiration dates, which means you can order (some products) a bit early for future gif... See more
Company replied
Company details
Written by the company
Find here a selection of French products : Traditional Food, Wines, Champagnes, Cosmetics, Decoration, Vintage.... | We ship worldwide | Discover each month our Novelties, News, French Recipes & Culinary Tips
Contact info
9 RUE DES FRANCHES, 17290, LE THOU, France
- 0620630649
- contact@my-french-grocery.com
- www.my-french-grocery.com
4.5
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Because the Department or Agriculture…
Because the Department or Agriculture broke into my package and remove all contents. So I received an empty box! You should tell overseas buyers from the United States that you can’t deliver there do to import laws. It would be very helpful to know before ordering $150.00 U.S. dollars
February 2, 2023
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Hello David, very sorry about this. i sent you an email on january, 20 about this problem. i tries to inform you that there was a risk that the order could be seized by the US customs (depending of the officer). i ask you if you wanted to cancel the order. But after one week, i had no news, so i sent the order. did you received the Email ? i can not make the refund of the whole order, but you can ask me for a coupon for the amount of the products, no problem. Alain
Customer for Life!
I just received my second order. Once again I was not disappointed. The order arrived incredibly quickly. The items were fresh and carefully packed. Alain is very helpful and provides incredible customer service.
January 23, 2023
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
thank you ! :) :)
Delivered as expected. Very good.
Delivered as expected. No problems. We will purchase again.
November 23, 2022
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you :)
First time purchaser
First time purchaser. Website was easy as was checkout. My purchases arrived in less than 2 weeks. I will shop again with My French Grocery.
October 11, 2022
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you Dina :)
Reply from My French-Grocery - Your Online French Supermarket
Thank you very much Franck :)
this was a very good experience great…
this was a very good experience great contact great product great people very happy
August 3, 2022
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you very much :) :)
Monoi &!Tiare
I saw my much loved Monoi& Tiare showergel in your shop! With incredibel speed it was delivered to my home in the Netherlands,
June 22, 2022
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you very much Anna :) :)
Excellent customer service
I have received my order very swiftly. I will order again from this company. The packaging is excellent and the food is yummy.
Excellent experience from a very happy customer who lives in Ireland
Thank you very much ❤️
June 2, 2022
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you very much Fabienne :)
Reasonable prices and quick delivery
Reasonable prices and quick delivery. Got what I could not get in Ireland but remembered fondly from my time in France.
February 1, 2022
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you ! ;) Alain
Website is easy to use and the whole…
Website is easy to use and the whole process went very well, up to the delivery which was fast enough. no issue with the package so all good:-)
January 18, 2022
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you ! :) :)
Received everything as ordered
Received everything as ordered, on time, nothing damaged. Will shop here again, thank you very much.
December 31, 2021
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you very much Regina ;)
Super fast delivery from France to usa…
Super fast delivery from France to usa right in time for Christmas yayyy super
I order Mont Blanc who is impossible to find in states so happy they even send me small mikado 🥰
December 25, 2021
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you very Much ;) Alain
Bof De standard
December 23, 2021
Unprompted review
I am very pleased with the service…
I am very pleased with the service provided. Delivery was prompt and the items were carefully and securely packaged.
November 19, 2021
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you very much for your positive review Wilma
This was my second order placed here…
This was my second order placed here and it was fabulous. The products arrive in great condition and with far out expiration dates, which means you can order (some products) a bit early for future gifting, if that's your plan. I'm always pleased with the products and delivery.
November 9, 2021
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you very much for your review Jannelle ;)
highly recommend
Everything arrived quickly and in great condition. I just wish you had more of the items I was hoping to buy.
October 25, 2021
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
thank you for your feedback Judi. we will add products regularly. Alain
Love the customer service
Had an issue with my order and they immediately fix it, didn't have to wait long or anything, my package arrive in perfect condition and I will definitely be ordering more!
October 24, 2021
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank you Katy !
Excellent customer service
Excellent customer service that didnt just give up despite incredible obstacles with the international logistics companies. Product arrived in perfect shape. I strongly recommend MFG.
May 17, 2021
Unprompted review
Cans of cassoulet arrived safely
Cans of cassoulet arrived safely, but some cans damaged.
October 14, 2020
Reply from My French-Grocery - Your Online French Supermarket
Thank you, we will have a look for better packages - Alain
Amazingly great products we all love it…
Amazingly great products we all love it xxx
September 18, 2020
Unprompted review
Reply from My French-Grocery - Your Online French Supermarket
Thank You Cristiane !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.