Lovely canvas. Lucky it was ok as had been walked all over in transit. Package had footprints all over it!! Order name: Sara Kirkwood. Delivery was to Paul Denton. Unfortunately order number not r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m so pleased with my order. We lost our precious dog, Maisee, four weeks ago, and the picture and keyrings I ordered are absolutely beautiful. The quality is brilliant, and they’ve given us suc... See more
Company replied
The original image wasn't great - it was copied, hand-held, from a small, 57 year-old, coloured Instamatic slide. Even so, the canvas print, enlarged and cropped to 12"x8" format was perfectly usable... See more
Company replied
Good quality canvas and I love the sizing , 20x30 cm canvas are on sales and can fit in a nice wall decoration. Well packed canvas and cared for. Service for delivery is well picked. Carry on with inp... See more
Company replied
Company details
- Decoration and Interior Design Store
- Digital Printing Service
- Gift Shop
- Greeting Card Shop
- Picture Frame Shop
Written by the company
At My-picture.co.uk, we use advanced HP Latex inks to create vibrant canvas prints with rich colours and high contrast. Our range of products extends beyond canvas prints to include sleek acrylic prints, cosy personalised blankets, and cushions, all designed to showcase your favourite photos. You can also design a photo blanket or create a photo book to capture special memories in a unique way. Each product is made using the latest technology, ensuring your images are displayed in stunning detail.
Contact info
131 - 151 Great Titchfield Street, W1W 5BB, London, United Kingdom
- +44 20 34992781
- www.my-picture.co.uk
4.5
Excellent
31K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
every picture you have done is so…
every picture you have done is so beautiful
August 13, 2026
Unprompted review
Reply from my-picture.co.uk
Every order from my-picture speaks for itself! Thank you so much for your continued trust — it's great to know each piece has lived up to your expectations.
I love there canvases I've had a few no…
I love there canvases I've had a few no problems i ordered a mug for the wife it arrived smashed not packaged well but got onto customer service and a few pictures later they reordered my mug here's hoping they remember the bubble wrap this time
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Great that the canvas prints have been consistently solid! Sorry to hear the mug arrived damaged — packaging feedback like this is genuinely useful and will be taken into account. We'll email you shortly to confirm your replacement order is on track. Fingers crossed it arrives perfectly this time!
Simple online ordering process and good…
Simple online ordering process and good service.
August 2, 2026
Unprompted review
Reply from my-picture.co.uk
Quick and easy ordering is what my-picture is all about. Thanks for the kind words!
Family wedding day.
The print is of my daughter, my granddaughter (the bride) and myself..
I love it, and I know my daughter will too, when I give it to her for her 60th birthday.
Quick delivery and very well packaged.
I would definitely use your company again, and recommend you to family and friends. Thank you.
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Such a special photo print to celebrate a 60th birthday! Quick delivery and secure packaging are always priorities at my-picture. Thank you for recommending us — it truly means everything to capture these precious family moments.
Excellent service
Excellent service from choosing what size canvas, uploading the picture and to the delivery .Absolutely faultless
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Faultless from start to finish — that's exactly what we aim for at my-picture! Thanks for the kind words about your canvas experience.
5 Stars 🌟
I’m so pleased with my order.
We lost our precious dog, Maisee, four weeks ago, and the picture and keyrings I ordered are absolutely beautiful. The quality is brilliant, and they’ve given us such a special way to remember her.
Thank you for creating something so meaningful during such a difficult time.
August 5, 2026
Unprompted review
Reply from my-picture.co.uk
Such a touching reason to order, and it's great the keyrings and picture turned out beautifully. Quality is something my-picture takes seriously, and it's good to know they met your expectations. Thank you for sharing this with us.
Reply from my-picture.co.uk
Quality that speaks for itself — thank you for choosing my-picture!
Reply from my-picture.co.uk
Quick and easy experience — thanks for choosing my-picture!
Great quality and value for money
I ordered 4 larger canvases and I am very impressed and satisfied with their quality. They look absolutely amazing.
The ordering process was very straightforward and the communication during the production process was very good. Overall amazing value for money and would definitely recommend.
August 13, 2026
Unprompted review
Reply from my-picture.co.uk
Four canvases looking absolutely amazing is exactly what we aim for! Thanks for recommending my-picture — it's great to know the ordering process and communication hit the mark too.
Beautiful memories of daughter’s graduation.
Everything about my beautiful canvas was very easy from start to finish. It all went smoothly from ordering on website to it arrived at my door. Definitely will order more pieces of work to fill my house with the love of my family.
June 27, 2026
Unprompted review
Reply from my-picture.co.uk
Sounds like the canvas creation process was exactly as it should be — seamless! Love that it's going up alongside family memories. Thanks for choosing my-picture, and we look forward to helping fill your home with more beautiful pieces!
Good products and value, albeit late arriving
Whilst there were delays in the published production and shipping times, this time Customer Services were responsive to the issue and consequences thereof and I was happy with the products once they arrived. So overall I was happy with the quality and value of the order UKA39906054715.
August 7, 2026
Unprompted review
Reply from my-picture.co.uk
Responsive support making a real difference — that's great to hear! Delays can be frustrating, and it's good to know the team helped navigate that. Your feedback on production and shipping timelines is noted and will be taken into account. Thanks for sticking with my-picture!
Both of the items I bought are…
Both of the items I bought are absolutely amazing, I will recommend you to anyone.
FIRST CLASS
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Both items turning out this well makes it all worthwhile! Thanks for spreading the word and choosing my-picture — that kind of support truly means everything to us.
Customer service and delivery appalling
Their products are pretty good if overpriced but the last 2 orders have both gone missing because they use InPost and the customer service of both companies is absolutely pathetic. I suggest you pay with PayPal and open a dispute when things go wrong that's how I was able to get a refund quickly and easily when mypicture gave me the runaround.
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Delivery issues with InPost are frustrating, and we're sorry your last two orders didn't reach you. Your feedback on the courier experience is noted and will be taken into account. We'll email you shortly to look into this further.
Sadly I found that despite discounts…
Sadly I found that despite discounts being offered for first orders over £50 in reality this didn’t materialize and customer service unable to assist which resulted in not proceeding. Even fully registered still no success
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Your feedback on the discount experience has been noted and will be taken into account. We'd like to look into what happened with your first-order offer. Please send us your order number or contact details so we can reach out directly — we'll email you shortly.
I love my canvases from my picture
I love my canvases from my picture, the price the quality the value for money the delivery. Everything from start to finish is so easy to order . You don’t wait long for the canvases to arrive either . My whole room is covered with canvases and they look absolutely amazing. I am so glad I found this place . I highly recommend this company to others .
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Your canvases look stunning together — a whole room full of them sounds incredible! Thanks for recommending my-picture to others; it really makes a difference. Fast delivery and great quality at the right price is exactly what we aim for. So happy you found us!
End product is OK - delivery service isn’t
Whilst the end product is OK, their delivery time guidelines are very optimistic, and their delivery tracking information is misleading and inaccurate. Which is a shame if you’ve ordered something as a birthday present.
I cannot recommend them if your requirement is time critical.
August 11, 2026
Unprompted review
Reply from my-picture.co.uk
Delivery timelines and tracking accuracy are areas we're taking seriously based on your feedback. We're sorry the experience fell short, especially for a time-sensitive occasion. Please share your order number or contact details so we can look into this further — we'll email you shortly.
Yes thanks these ones are really good…
Yes thanks these ones are really good thanks. But my pictures before this lot had lot ov black in it I don't no if I ordered wrong sizing or what
August 11, 2026
Unprompted review
Reply from my-picture.co.uk
Really glad these turned out great! At my-picture, getting your sizing right makes all the difference. If previous orders had unexpected black borders, it may have been a crop or sizing selection — worth double-checking next time for the perfect result!
Reply from my-picture.co.uk
Great results all around! Thanks for choosing my-picture — it's always good to know the quality and communication hit the mark.
I love my pictures!!
I love my pictures! Got five small canvasses of the dogs and they are just beautiful, such good quality and very good value.
August 11, 2026
Unprompted review
Reply from my-picture.co.uk
Such a lovely way to celebrate your dogs — five canvases sounds perfect! It's great to hear the quality and value hit the mark. Thanks for choosing my-picture!
Really disappointed
Really disappointed, after all these great reviews, that my personal experience has been rubbish.
Ordered 100 standard prints on 02/08/26. Strangely no email to acknowledge the order. Have to keep going on the website to check the order status. Apparently shipped on 04/08/26, but no email to say so.
Checked today and it's still stuck on waiting for shipment details. Got a weird text from UPS offering me to skip waiting at home for my parcel and drive 8 miles to pick it up myself - turns out it was from My-Photo, but nothing in the text suggested that. I haven't replied to that text, so I'm still expecting it to be delivered to my front door.
Spoke to customer service - got nowhere apart from "we will check with the shipping agent". I had no idea that pictures ordered from a .co.uk website would be processed in Germany and sent by UPS. I had no idea that over a week after ordering the photos they're still not with me and I don't know where they are!
I shall not be using My Pictures again.
Add: Order# UKA39906066224. Apparently now with UPS in Netherlands.
August 11, 2026
Unprompted review
Reply from my-picture.co.uk
Shipping delays and communication gaps like this aren't acceptable. We'll email you shortly to investigate the whereabouts of your photo prints. Please share your order number or contact details so we can locate your shipment and provide a proper update.
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