My Plumber Reviews 

237
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

My Plumber and Fantastic Services are parts of the same company. My shower pump was leaking, and they replaced it with a positive and not a negative head pump. I would have forgiven this complex err... See more

Rated 5 out of 5 stars

Excellent. We had a 15-yr-old conventional boiler heating system updated from gravity-fed to the now required fully pumped. Mark and Jake always on time, hard working, good contact with team managers,... See more

Rated 5 out of 5 stars

We had a boiler tripping the fuse box and although the first engineer (also from My Plumber) couldn’t fix the issue because he was only trained on boilers (which turned out not to be the problem) the... See more

Rated 5 out of 5 stars

'My Plumber' helped us to understand the choices available to us as we needed to replace an ancient boiler and recommission our central heatng system, parts of which hadn't been used for years. They... See more

Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

My Plumber is London's favourite reactive plumbing and heating company. Fast and efficient services. Scheadule a visit or book a service easily online via the website. All engineers professionally qualified and fully equipped. Gas Safe registered. Part of Fantastic Services.


Contact info

4.0

Great

TrustScore 4 out of 5

237 reviews

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4.0

All reviews

(237)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Thorough, trustworthy

I've used this company for the last three or four years for an initial boiler installation and subsequent services and LL gas safety checks. Admin has always been prompt and efficient and the engineers polite, knowledgeable and thorough. I will certainly be using them again.

September 24, 2014
Unprompted review
Rated 5 out of 5 stars

Great service.

We have to get our office drains rodded on a regular basis and I am pleased to say myplumber have provided a reliable and professional service. We'll definitely be using them again, and would be happy to recommend them.

August 19, 2014
Unprompted review
Rated 4 out of 5 stars

Very professional company

We used MyPlumber for the first time to carry out various plumbing work and were pleased with the quality of their work, their reliability and their professional approach. There were a number of problems with some re-tiling work, which was sub-contracted by MyPlumber, but these were resolved quickly and without question to our satisfaction.
We would use MyPlumber again and recommend them to our friends.

August 3, 2014
Unprompted review
Rated 4 out of 5 stars

Responsive and responsible

I needed to recall My Plumber to fix a recurrent problem they'd tackled before. There was no haggling or defensiveness; just a speedy, efficient responsive and a determination to sort out the problem. We've now cracked it and I'm very pleased with the results. It's lovely to deal with a company who are quick to act and who take responsibility for their work. Eugene has been a regular visitor to our home and we're very pleased with his care, effort and determination to fix (and explain) what's going on.

July 28, 2014
Unprompted review
Rated 5 out of 5 stars

New boiler installation - couldn't fault them

This is the second house and second boiler we have had to buy in Chiswick. We used My Plumber last time and this time around we got several quotes. My Plumber weren't the cheapest but weren't the most expensive either by some way. They did a superb job on time, on budget and with no mess. I couldn't fault them. It felt like they were genuinely pleased that we were a repeat customer. Great value for money and very professional and friendly service. Highly recommended.

May 29, 2014
Unprompted review
Rated 5 out of 5 stars

Highly honest and competent plumbers

I have used my plumber on several occasions over the past two years, from installing a boiler to putting in a new bath tub. The plumbers are extremely friendly and honest. All work is done to a high standard and I have complete faith in the workmanship.

May 29, 2014
Unprompted review
Rated 5 out of 5 stars

very good

My Plumber installed new boiler in our tenanted property
they were efficient, professional provided explanation, during the whole process, made arrangements with our agent, were transparent, providing explanation on their costings

they are perhaps slightly more expensive

as so far we heard nothing from our agent we are happy to confirm that the boiler must be working well

I feel that whole process from initial site visit to job completion was stress free
we would use My Plumber again

April 28, 2014
Unprompted review
Rated 4 out of 5 stars

Fast Reliable Service

We have used MyPlumber for our office/home and at 15 rental properties we run. They carried out our annual boiler services and the safety checks, repairing the leaking flues, radiator valves and fixing broken heating systems. They have been quick to take action to fix the issues so it made our life much easier when dealing with our tenants. We also called them a couple of times for advice on how to clean the central heating system, what product to use or what were the recent regulations with the flue access panels etc. and found them extremely helpful and knowledgeable. Many Thanks to MyPlumber.

April 25, 2014
Unprompted review
Rated 5 out of 5 stars

Why aren't all companies like My Plumber?!

I have never posted a review before. I am doing so because I think My Plumber deserve it. I have used (been with them) for several years. Always competitive, friendly, fast responding and happy to go the extra mile. What else do you need?

A really first class comapny!

April 25, 2014
Unprompted review
Rated 5 out of 5 stars

Exemplary plumbing service

I have used My Plumber on a regular basis for the past three years and have found their engineers extremely professional, reliable and efficient, while the work they have carried out for me has consistently been to the highest standard. The office staff are equally commendable, and always make sure appointments run like clockwork.

April 25, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service from the team

Great service when my boiler broke, my plumber not only fixed the issue but spent time giving me options to replace the boiler in the future. Very friendly, informative plumber and all round great service from the whole team.

April 24, 2014
Unprompted review
Rated 5 out of 5 stars

Reliable and comprehensive service

Have used My Plumber for a number of jobs ranging from boiler service to installing a new gas meter link. Always willing to help and very friendly reception who co-ordinate jobs. Turn up when they say and do a professional job.

April 24, 2014
Unprompted review
Rated 5 out of 5 stars

for once we finally found a reliable Plumber

Last winter 2012, our boiler finally packed up.
We contacted My Plumber and the service they provided was exellent.We soon realised that we needed a new boiler and they installed it straight away even working over the weekend.The engineer was very pleasant, cleared up afterwards and made sure everything was in order before he left.
I would have no hesitation in recommending My Plumber, a reliable,helpful local company.

A. McManus
Chiswick
w4.

April 24, 2014
Unprompted review
Rated 4 out of 5 stars

Efficient, friendly and always quick to respond

We have used My Plumber for many years now, both at our own home and at two rental properties we let. They have done everything from boiler services, fitting new taps and mending broken loo flushes to installing new basins, fixing broken heating systems and tidying crazy pipe work. The office team are always easy to reach and quick to get one of the guys on site, which has been great, especially when dealing with tenants. On site the guys always turn up on time and get on with the job professionally, clearly explaining what needs doing and any options, and tidying up well afterwards. They have been willing to go the extra mile sourcing hard-to-track-down replacements for unusual taps etc. Well done My Plumber - you remain our go-to team for heating and plumbing.

April 24, 2014
Unprompted review
Rated 5 out of 5 stars

Professional, Reliable Company

I used my plumber originally when considerable work was needed on my boiler. They were fast, friendly and very clear and upfront in what both did and importantly didn't need to be carried out immediately. The work was fast and efficient and all the team from the guys on site to the office team helpful and friendly. Have now chosen them to carry out annual services and as always they are a pleasure to deal with.

April 24, 2014
Unprompted review
Rated 5 out of 5 stars

A Job Well Done

'My Plumber' helped us to understand the choices available to us as we needed to replace an ancient boiler and recommission our central heatng system, parts of which hadn't been used for years. They patiently talked us through our choices and helped us to come ot the right decisions, within budget. The works progresed well and 'My Plumber' trades people always kept their appointments and worked tidily and with great skill and competence. Any difficulties were quickly ironed out and we were left very happy with their work. We can recommend them without hestiation - great people to have on your side.

April 23, 2014
Unprompted review
Rated 5 out of 5 stars

Peace of mind and good organisational support

Having been the victim of a fraudulent builder which was a very expensive mistake, our dealings with My Plumber have been stress free. They manage projects well, are fairly priced and pleasant to deal with. We are about to use them again and will keep their number stuck to the fridge for sometime to come. Its a shame that you have to be so concerned about the general honesty of tradespeople these days. This service just gives you some reasurrance that you'll get a decent, timely job done without any problems.

April 23, 2014
Unprompted review
Rated 5 out of 5 stars

Blue Chip Reliability!

I've used My Plumber for all kinds of things....some plumbing many not! Most recently they changed an entire toilet fixture for me....a delicate operation as we'd recently had the bathroom re-done and I was anxious that tiling might get broken and there were no 'spares'. I neednt have worried...the job was done with professionalism and delicacy and went as smoothly as silk....one happy customer!

April 23, 2014
Unprompted review

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