My Plumber and Fantastic Services are parts of the same company. My shower pump was leaking, and they replaced it with a positive and not a negative head pump. I would have forgiven this complex err... See more
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Excellent. We had a 15-yr-old conventional boiler heating system updated from gravity-fed to the now required fully pumped. Mark and Jake always on time, hard working, good contact with team managers,... See more
We had a boiler tripping the fuse box and although the first engineer (also from My Plumber) couldn’t fix the issue because he was only trained on boilers (which turned out not to be the problem) the... See more
'My Plumber' helped us to understand the choices available to us as we needed to replace an ancient boiler and recommission our central heatng system, parts of which hadn't been used for years. They... See more
Company details
Written by the company
My Plumber is London's favourite reactive plumbing and heating company. Fast and efficient services. Scheadule a visit or book a service easily online via the website. All engineers professionally qualified and fully equipped. Gas Safe registered. Part of Fantastic Services.
Contact info
98 Tooley Street, SE1 2TH, London, United Kingdom
- 020 3078 5920
- office@my-plumber.co.uk
- www.my-plumber.co.uk
4.0
Great
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Efficient and very helpful
The two gentlemen arrived on time and had been fully briefed. Once completed, they asked if there was anything else they could help me with. All with a welcome smile and "old fashioned service".
March 22, 2022
Unprompted review
Reply from My Plumber
Dear Jane,
Thank you for your brilliant feedback.
We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
It would be an honor for us to assist again.
Warm Wishes,
My Plumber
Slightly overpriced
Slightly overpriced, but done the job without any issues. Many thanks
February 5, 2022
Unprompted review
Reply from My Plumber
Dear John,
We are happy to know that you enjoyed your service.
Thank you so much for rating us and for sharing your comment. We truly cherish every feedback that we receive as we constantly work on improving.
We always remain at your disposal and look forward to seeing you again and providing an even more Fantastic Service for you next time when you need it.
Kind regards,
My Plumber
Waiting, keep waiting and waiting
Maybe fantastic if you can keep waiting. Everything was referred to Fantastic Services and you can't have their immediate feedback. You can't reach any of their staff calling their hotline, and you have to wait for two hours in their live chat and you turned out get a short and not meaningful reply.
We had an plumbing inspection for a quotation. The staff was professional and told us he may need 3 days for the works. We felt a little bit long but it's still fine. We told him to give us a quotation ASAP and we still have to wait for days on the quotation. Lack of efficiency is the only conclusion we have.
We turned out using other service provider. We just needed to make a call and we had our men within 24 hours.
Find someone else if you can't wait.
January 26, 2022
Unprompted review
Reply from My Plumber
Dear Alex,
Thank you for bringing this to our attention.
We humbly apologise for taking 4 days to arrange your quote, since it is a big project we wanted to go over the details and ensure a truly accurate quote.
Even with that in mind, however, the quote should be received quicker especially considering we focus on efficiency.
Our customer care team is delighted to have had the chance to discuss this and find a suitable resolution.
Kind Regards,
My Plumber
Absolutely excellent service!I can’t…
Absolutely excellent service!I can’t give enough stars. Hardworking , efficient and thorough job done garden looks tidy and well groomed. Highly recommend.
January 22, 2022
Unprompted review
Reply from My Plumber
Dear Shez,
Thank you for taking the time to share your feedback.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.
Warm Wishes,
My Plumber
Great plumbing service from Fantastic…
Great plumbing service from Fantastic services today thank you!
January 18, 2022
Unprompted review
Reply from My Plumber
Dear JJ,
Thank you for sharing your lovely feedback.
We are truly happy to know we lived up to our name for yet another one of our valued clients.
It has always been our goal to make sure that our customers are happy with the services they receive and knowing it is appreciated is truly delightful.
Thank you for choosing us,
My Plumber
A textbook turnaround
The first plumber supplied was a complete cowboy. Unresponsive at first, he eventually appeared to do a two day job on two central heating systems. He made a monumental mess and disappeared after two days leaving one job not started and the other unfinished, he was unresponsive to requests to finish. I would regard my plumber a no go company for any plumbing work. If you decide to employ them do not pay anything up front.
**** An update to this and why I have upped the rating. Subsequent to everything going wrong on this job, the company investigated and has gone out of their way to address the situation and rectify things speedily and to the best of their ability. I can say that this is a very positive result and I am pleased with the outcome. The second plumber who visited was knowledgeable, personable and very clean in his work. I would not hesitate to use again. Thank you.
November 12, 2021
Unprompted review
Reply from My Plumber
Dear Mr. Stock,
We cherish this honest feedback and would like to thank you for raising this to our attention. Knowing that you have been left disappointed with the service provided saddens us as it was never our intention to cause any inconvenience to you.
Our professionals always aim to, of course, leave the property in a good condition following the service, we can imagine what an impression this situation has left you under.
Thank you for the chance you gave us to assist and we are pleased to know that everything
was resolved up to your satisfaction.
We are really grateful for your kind cooperation.
Our customer care team remains at your disposal in the future.
Kind regards,
My Plumber
Sadly it's so hard in this day & age to…
Sadly it's so hard in this day & age to find a company that offers excellent service but My Plumber is one of those rare beasts. I've used them for 3 years now & the staff I've dealt with (Kathryn & Drew) could not be more friendly & helpful. I have absolutely no hesitation in recommending them.
October 13, 2021
Unprompted review
Reply from My Plumber
Dear Samantha,
Thank you for sharing your experience.
Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency.
Thank you for allowing us to assist you.
Kind Regards,
My Plumber
Boiler service
Plumber arrived on time, carried out the work efficiently and effectively, and was very pleasant to deal with.
October 12, 2021
Unprompted review
Reply from My Plumber
Dear David,
Thank you for your brilliant feedback.
We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
It would be an honour for us to assist again.
Warm Wishes,
My Plumber
Electrician arrived within time slot…
Electrician arrived within time slot and replaced the fixture with a better one. Completed the work quickly and efficiently and I received a rebate on the original payment due to availability of replacement part. Absolutely no complaints.
October 2, 2021
Unprompted review
Reply from My Plumber
Dear Ian,
Thank you for sharing your experience.
Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency.
Thank you for allowing us to assist you.
Kind Regards,
My Plumber
Excellent service
Excellent service. Guy arrived early, on the same day I had rung, and fixed the problem quickly. Very pleased.
September 3, 2021
Unprompted review
Reply from My Plumber
Dear Jennifer,
Thank you for taking the time to share your feedback.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.
Warm Wishes,
My Plumber
Fantastic and quick service
Fantastic and quick service, would recommend
July 31, 2021
Unprompted review
Reply from My Plumber
Dear C Chabot,
Thank you for taking the time to rate our services.
We are happy to know that we impressed you and we look forward to doing so even more on your next service.
Kind Regards,
My Plumber
Reply from My Plumber
Dear Customer,
Thank you for your lovely feedback.
We work hard in order to ensure we are punctual for our clients as we are aware of how important that is.
Knowing that it is appreciated and results in happy customers is sheer motivation for us.
Thank you for choosing us,
My Plumber
Good Service
July 5, 2021
Unprompted review
Reply from My Plumber
Dear Jay,
Thank you for your 5 star rating.
We are glad to know that you enjoyed the service we provided and we look forward to assisting you again.
We will make sure we keep up the good work and we are grateful for the opportunity to impress.
Warm Regards,
My Plumber
Excellent service (plumber)
Excellent service (plumber): reliable on time and very serious
May 9, 2021
Unprompted review
Reply from My Plumber
Dear Laure,
Thank you for taking the time to share your feedback.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.
Warm Wishes,
My Plumber
Ivo from My Plumber was considerate
Ivo from My Plumber was considerate, professional, and timely.
May 9, 2021
Unprompted review
Reply from My Plumber
Dear K. Myers,
Thank you for your lovely feedback.
We are delighted to know that Ivo has impressed you so much and we will make sure he is made aware of your feedback as it will surely be found very motivational.
We look forward to impressing you, even more, the next time.
Kind Regards,
My Plumber
Annual gas boiler inspection
Had a 10am visit today at W4 2SA for the annual gas boiler (Vailant) inspection. The agent was punctual, smartly dressed, friendly and efficient. Very Covid-conscious and acted accordingly. Highly recommended.
March 29, 2021
Unprompted review
Reply from My Plumber
Dear Chiswick,
Thank you for your brilliant feedback.
We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
It would be an honour for us to assist again.
Warm Wishes,
My Plumber
Reply from My Plumber
Dear Torbjorn,
Your feedback is greatly appreciated.
Thank you for allowing us to demonstrate our high quality standard and professional attitude.
We will make sure we keep up the good work.
Thank you for choosing us,
My Plumber
Great service
Very prompt arrival, the plumber knew his stuff and resolved my boiler issue without any fuss
February 16, 2021
Unprompted review
Reply from My Plumber
Dear Matt,
Thank you for your feedback.
We are grateful for your kind words and your honest evaluation and we will make sure to keep up the good work.
We look forward to the opportunity to earn your 5 star rating the next time.
Warm Regards,
My Plumber
excellent service
February 2, 2021
Unprompted review
Reply from My Plumber
Dear Jo,
Thank you for taking the time to share your feedback.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.
Warm Wishes,
My Plumber
Great services and best practices
January 28, 2021
Unprompted review
Reply from My Plumber
Dear Katherine,
Thank you so much for sharing your feedback. We are happy to know that you enjoyed your service.
We always remain at your disposal and look forward to seeing you again next time when you would need our help.
Kind regards,
My Plumber
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