My Plumber Reviews 

Amazing service from Fantastic Removals yesterday. Punctual, efficient and professional. Everything meticulously packed in the vans and into storage at the other end. Thank you!

So, I’m amending this to four stars as in the end they bent over backwards to sort the problem. It would have been five but the initial complaint was badly handled - I rang at 9am, asked for someone to call me back and got a sarcastic reply. And of course no one called until I posted a negative review that afternoon. That aside, it was rolls Royce service after that with lots of calls to make sure it was ok and a plumber who came on Christmas Eve, so fair play. My honest advice would be to sort out the initial complaint process - there is a form on the website but it is hard to find and the first person I spoke to was too busy giving me the brush off to tell me about it. Overall I’m happy but it was a stress.

My original review is below.

Didn’t want to complain but I can’t get any response from their customer service so thought I’d flag this. The plumber was fine, very professional, but the same fault came back the next day. I called several times and was told someone would get back to me. Then I left a message. Then another. No response so far

Five minutes after posting this someone called me but I missed it. There was no message and when I call the number back I’m back in the automated phone system. Still no progress, apart from the warm words below.

And we’ve spoken! Not sure what they will do yet but lots of apologies so fingers crossed. If it works out I will update my review.

I had a boiler serviced with the company second year in a row. Very professional service. Good communication. No issues. Happy customer.

I sent the below review which I stand by. However, My Plumber immediately contacted me, apologised for the 'distress' caused, promised a full investigation and offered me a FULL refund for their callout charge.

A company cannot always guarantee 100% perfection but ensuring errors and oversights are addressed is all that can be expected. Thank you My Plumber for listening to my concerns and subsequently addressing them.

Sent on 23/11/2020
I have used My Plumber for many years though due to a career change I have not had to use My Plumber for 2 years. I used My Plumber because, though they are a little expensive, I was always assured that the work they carried out was in a professional and honest manner.

Sadly, this time I was very disappointed. My brand new kitchen washing machine and dishwasher were not draining. Clearly, the appliance installers must have made an error but due to Covid there was a delay in them returning. I thought I’d pay a little extra and get My Plumber to come and rectify the issue asap. My Plumber charged me up front and debited my credit card the one hour callout charge at the time of booking (before the visit). The plumber came on site, informed me that it would be too difficult to move the appliances to investigate the issue. He then went outside and stated that clearly the issue was that the external waste pipe was too high and that is why the appliances were not draining and the job required installing a new waste pipe from the appliances to the outside drain. The plumber informed me that this could not be done now and My Plumber would send me a quote for the works. The plumber was with me for approx. 20 mins.

My Plumber never sent me a quote, I got another plumber to come in. They easily moved the appliances, removed 2 stop plugs that were mistakenly left in the new plastic waste fittings installed by the appliance installers, ran the appliances and both drained correctly. The plumber than charged a fair price for the work they carried out.

Sadly, I will not be using My Plumber again

Steve Polkinghorne (Plumber) completed an extremely good job in my bathroom wash basin. He was efficient clean and very tidy. Of course a very pleasant personality that helped with the work. I would highly recommend him.

Service was very good. Fixed the problem which came in below the estimated price. Hourly rates are quite expensive though.

Efficient, communicated well, the very nice plumber arrived 5 mins early and did the job quickly.

Great service . Good workmanship and clean .Came with protected gloves etc and kept his distance ,will use again.

Great boiler installation, good advice and communication. Got a reasonable quote and job was done in 2 days

Have booked two services with the company which had previously been a star company. Asked to pay in advance through a website that my bank refused to make a payment to - should have seen this as an alarm bell !- but since I had used My Plumber before I asked for invoices and paid in advance as they are a company I trust.

They were a company I trusted. The first service was last weekend - nobody bothered to show up. Tried to phone & email and only finally on the Monday afternoon got through to a person who confirmed that
a) they had no idea

I had a difficult experience with MyPlumber - and wrote a bad review complaining about their lack of response to my complaint. However I now need to update that feedback. MyPlumber did finally get in touch with me and after discussing the problem, they refunded the whole cost of the original job and sent me a small hamper to apologise. Can't really say fairer than that - unless it's to get it right first time I suppose!

I have previously used these guys for five years when they provided an ok service now that they are part of fantastic services definitely avoid and under no circumstances give them your credit card up front. I booked a routine annual boiler service in November the contractor accidentally drained the expansion valve as a consequence the boiler kept losing pressure. I called up to report this problem to be told through the sales team of fantastic services that they could send someone to fix the problem but I would be charged but if it worked out it was their fault I would be refunded. The company sent the same engineer as soon as he walked in he was very apologetic and said he had read my email and new what had happened “ that he had accidentally drained the expansion valve”. During the whole of his visit he repeatedly apologised for his mistake. After his visit I nevertheless received an invoice from my plumber for the second visit. I have emailed them 3 times outlining the situation and asking for a refund. They just don’t reply. I will never use them again.

I booked through the muplumber website which is, inbound out later, part of fantastic services.

I would avoid and go with a local or better established firm. They booked a simple repair for me twice. Once in a Saturday when I got a call an hour before arrival that the plumber was sick and revoked for the following Wednesday morning. Got a call when plumber was due to arrive but shockingly he had trouble with the van.

Generic call centre customer service. Extremely frustrating and terrible service with laughable excuses.

Do not use them. I have had a recurring problem with something they repaired and I get the run around every time I have tried to speak to them to ask them to go and inspect and tell me why it has gone wrong. The customer service team is ALWAYS too busy and you get put through to the sales team who can't help you - because they are not customer service.!!! Kafkaesque.. Appalling post work service. They say they reply to complaints in 2 days, still waiting for a reply to my email sent 6 days ago. Two emails, five phone calls (three promises of a call back, still awaiting one) and still have a broken water heater. I shall go to Pimlico Plumbers, more expensive but at least they don't mess around.

We used MyPlumber for a couple of jobs, including installation of a Megaflo cylinder to replace our old water system as well as installing new pipe to by-pass the existing pipework from the shower which was inclining upwards (!) John, who project managed both, is knowledgeable and helpful. The plumbers that worked on both jobs were clean, tidy and efficient. We had a problem some months later with a small leak from the pipe that installed, which they were happy to fix at no additional cost. Overall I can thoroughly recommend them.

We replaced our old boiler earlier this year with a Worcester Bosch boiler supplied and installed by My Plumber. We wanted to choose a reputable company so we examined company reputations from different websites and short-listed three of them. John at My Plumber stood out from the beginning - he is very professional, knowledgeable and thinks about the customer’s needs rather than just trying to get more sales. He used language you would understand easily and explained everything we wanted to know. His paperwork is really tight and we were impressed with the speed of his responses throughout all of the processes. We asked all sorts of questions about types of boilers, installations and costs etc, also asked him to amend / change quotations several times. In our experience, many traders are not really good with their paperwork / emails / quotes, and easily lose their patience if we ask many questions and amend quotes. Yet John was marvellous and hardly showed any discouragement. His engineer Mark was equally excellent, knowledgeable, efficient and tidy. The day of installation was quite straightforward and as they had informed us, their work was very tidy, high quality and with attention to detail. We paid exactly the same amount as the quote and the price was highly competitive, even including VAT. We are very happy about the whole this end to end process (total less than 2 months). You will have to pay a deposit + VAT in advance, and they don’t normally provide you with a receipt for the deposit but if you ask, they confirm this in writing by email. However, I had to chase for the rest of the payment (this was rather a strange experience) but it was sorted out quickly and nicely. People in the office are equally very helpful. Overall, this was a positive experience and I highly recommend My Plumber.

On initial telephone contact, this company was welcoming, reassuring and friendly. The people were clear-thinking and efficient, while the work done was perfect and fast. Now, I will not be going anywhere else for my plumbing needs.

Friendly technician, sound job.

Excellent service. My Plumber got to the bottom of the problem with our CH boiler and solved it. Another company who had visited our house several times previous to calling MY Plumber completely failed to do this.