My Plumber Reviews 

237
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

My Plumber and Fantastic Services are parts of the same company. My shower pump was leaking, and they replaced it with a positive and not a negative head pump. I would have forgiven this complex err... See more

Rated 5 out of 5 stars

Excellent. We had a 15-yr-old conventional boiler heating system updated from gravity-fed to the now required fully pumped. Mark and Jake always on time, hard working, good contact with team managers,... See more

Rated 5 out of 5 stars

We had a boiler tripping the fuse box and although the first engineer (also from My Plumber) couldn’t fix the issue because he was only trained on boilers (which turned out not to be the problem) the... See more

Rated 5 out of 5 stars

'My Plumber' helped us to understand the choices available to us as we needed to replace an ancient boiler and recommission our central heatng system, parts of which hadn't been used for years. They... See more

Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

My Plumber is London's favourite reactive plumbing and heating company. Fast and efficient services. Scheadule a visit or book a service easily online via the website. All engineers professionally qualified and fully equipped. Gas Safe registered. Part of Fantastic Services.


Contact info

4.0

Great

TrustScore 4 out of 5

237 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(237)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Had great help from Shane even though he could not complete the job due to the need to change the whole tap. He explained the situation clearly. Will definitely get him back to finish the job.

Sarah

February 28, 2019
Unprompted review
Rated 5 out of 5 stars

Very good service

Quick and easy to make an appointment. Work carried out well. Very happy with My Plumber so far and on the the basis of the 1.5 hours work they did for me I would recommend them.

February 19, 2019
Unprompted review
Rated 5 out of 5 stars

I used them to fix a leak in a new…

I used them to fix a leak in a new build (!) flat a while ago. The leak was not their fault, but they found not one but two leaks and fixed them and made good really well. They also checked other similar installations to make sure they were OK. The job was party covered by insurance and the office were very helpful in getting the invoices correct so I could get paid. Very reasonable price as well. Altogether, I would thoroughly recommend them.

February 14, 2019
Unprompted review
Rated 5 out of 5 stars

best in west london

ive used My Plumber twice now and the guy named Robb
came each time and was a true professional and the office deals with the enquiries so well ...a perfect result for me .

February 6, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible, terrible, terrible

Terrible. Called at 8pm for an emergency plumber, was told that someone would be round in the evening. Heard nothing for 3 hours, called back twice and was finally told that they couldn’t make it until the following morning. Total waste of time when we actually needed an emergency plumber to fix a serious leak that had also caused an electrical problem. Unhelpful and unknowledgeable staff, who just didn’t care at all. Don’t waste your time.

January 25, 2019
Unprompted review
Rated 4 out of 5 stars

My Plumber installed a new gas boiler

My Plumber installed a new gas boiler. The work was well done, and they were friendly and efficient. They tidied up after the work was done, and I have already recommended them to my neighbour who got them to install a new boiler. One outstanding point is that I have been trying unsuccessfully to get the warranty from them although the boiler was installed in May and it is now October.

October 11, 2018
Unprompted review
Rated 5 out of 5 stars

Your engineer was helpful

Your engineer was helpful, pleasant and very competent.
He gave me lots of information pertaining to the system in general
and the boiler in particular.

I would recommend your company without hesitation and would
use you again when need arose.

September 25, 2018
Unprompted review

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