My Plumber Reviews 

237
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

My Plumber and Fantastic Services are parts of the same company. My shower pump was leaking, and they replaced it with a positive and not a negative head pump. I would have forgiven this complex err... See more

Rated 5 out of 5 stars

Excellent. We had a 15-yr-old conventional boiler heating system updated from gravity-fed to the now required fully pumped. Mark and Jake always on time, hard working, good contact with team managers,... See more

Rated 5 out of 5 stars

We had a boiler tripping the fuse box and although the first engineer (also from My Plumber) couldn’t fix the issue because he was only trained on boilers (which turned out not to be the problem) the... See more

Rated 5 out of 5 stars

'My Plumber' helped us to understand the choices available to us as we needed to replace an ancient boiler and recommission our central heatng system, parts of which hadn't been used for years. They... See more

Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

My Plumber is London's favourite reactive plumbing and heating company. Fast and efficient services. Scheadule a visit or book a service easily online via the website. All engineers professionally qualified and fully equipped. Gas Safe registered. Part of Fantastic Services.


Contact info

4.0

Great

TrustScore 4 out of 5

237 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(237)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient plumber

Prompt and efficient plumber sorted out leak. special shout for the brisk friendly lady who manages tasking and payments

September 23, 2017
Unprompted review
Rated 1 out of 5 stars

Charged me a lot and didn't fix the …

Charged me a lot and didn't fix the issue. Very poor service I would not use them again

September 22, 2017
Unprompted review
My Plumber logo

Reply from My Plumber

Thank you for your feedback. We are sorry you were disappointed. Please call us on 02030785920 between Monday and Friday and we hope to resolve the issue to your satisfaction.

Rated 5 out of 5 stars

My Plumber I stalled our new bathroom …

My Plumber I stalled our new bathroom and two occasions we has reason to ask them to carry out some minor work associated with the install. In both cases they turned up completed the work satisfactorily and for no charge.

On another occasion they repaired a leaky tap which in turn caused a subsequent leak which they returned and repaired at no additional charge.

September 22, 2017
Unprompted review
Rated 2 out of 5 stars

Cannot recommend

Did not have any confidence in the plumber who came.
They said they would return with some replacement parts but never did, in spite of us chasing them.
Found an excellent alternative plumber (Dripfix) that we would highly recommend.

September 22, 2017
Unprompted review
My Plumber logo

Reply from My Plumber

Thank you for leaving feedback as this helps us to improve our service.

We are sorry that we did not meet your expectations on this occasion. It was unacceptable that we did not return with your parts. We will use this learning to train the team further. If you would like to discuss this further please do call between Monday to Friday on 02030685920.

Rated 5 out of 5 stars

Great service

Great service, came in afternoon after a morning call, identified and fixed the leak within an hour. I would use them again.

April 23, 2017
Unprompted review
Rated 1 out of 5 stars

I didn't even get to the point of …

I didn't even get to the point of having a plumber come to fix the problem as the lady on the help desk was so unhelpful and had no customer service skills whatsoever. She spoke to me like I was stupid when I said I was unsure as to what the problem was (if I knew what the problem was then I wouldn't need someone to take a look) and was rude. I called another plumber in the end.

April 21, 2017
Unprompted review
My Plumber logo

Reply from My Plumber

I am so sorry you had a bad experience when contacting My Plumber Ltd, would it be possible to contact me so we can discuss this further.
Look forward to hearing from you
Marion Moran
Office Manager
My Plumber Ltd
02030785920

Rated 5 out of 5 stars

New Megaflo and circulation pumps

Not only was the work done quickly, correctly and courteously, I would say everyone went out of their way to go the extra mile by, for example, patiently explaining their work and progress and how my new Megaflo works. The job was neatly done and my hot water and central heating are working better than ever thanks to the new cylinder, expansion vessel and pumps.

April 12, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company, and particularly the plumber Paul, to anyone.

April 12, 2017
Unprompted review

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