My Plumber Reviews 

237
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

My Plumber and Fantastic Services are parts of the same company. My shower pump was leaking, and they replaced it with a positive and not a negative head pump. I would have forgiven this complex err... See more

Rated 5 out of 5 stars

Excellent. We had a 15-yr-old conventional boiler heating system updated from gravity-fed to the now required fully pumped. Mark and Jake always on time, hard working, good contact with team managers,... See more

Rated 5 out of 5 stars

We had a boiler tripping the fuse box and although the first engineer (also from My Plumber) couldn’t fix the issue because he was only trained on boilers (which turned out not to be the problem) the... See more

Rated 5 out of 5 stars

'My Plumber' helped us to understand the choices available to us as we needed to replace an ancient boiler and recommission our central heatng system, parts of which hadn't been used for years. They... See more

Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

My Plumber is London's favourite reactive plumbing and heating company. Fast and efficient services. Scheadule a visit or book a service easily online via the website. All engineers professionally qualified and fully equipped. Gas Safe registered. Part of Fantastic Services.


Contact info

4.0

Great

TrustScore 4 out of 5

237 reviews

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4.0

All reviews

(237)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response

Repairs carried out well and quickly. I have used this company twice before and I have always been satisfied with their work.

November 10, 2016
Unprompted review
Rated 5 out of 5 stars

Very professional service

I've used My Plumber for at least 8 years. Every one of their staff is a very experienced plumber. The jobs are always done well and any potential problem explained.

September 20, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Replaced my ancient boiler with a nice shiny new one and power flushed the system and installed a Hive thermostat. It's always a worry when you have to spend a lot of money for a boiler but it was great service all round and very competitively priced, would use again.

April 4, 2016
Unprompted review
Rated 5 out of 5 stars

SO helpful!

Really impressed - rang in to discuss a leaky boiler issue and they took the time to really discuss all my options and what the problem could be rather than just try and send someone out straight away. I felt valued and that my custom is important to them. Would highly recommend. Thank you

February 1, 2016
Unprompted review
Rated 5 out of 5 stars

Installation of shower screen

The handymen arrived on time and installed the shower screen perfectly.
We are really happy with how it looks and the professional finish.
I would highly remommend using this service.

September 30, 2015
Unprompted review
Rated 5 out of 5 stars

Knowledgable, polite and fast

Previous butchered wet shower job done by someone else had to be redone because of a consistent leak. What an annoying project for anyone. The tile specialist took it on with time and costs in mind. Did an excellent job fixing, was well informed about the different options to approach the project and was very easy to work with!

September 21, 2015
Unprompted review
Rated 4 out of 5 stars

Great work

Work was fast and efficient in fixing multiple problems with our toilets in the office. Trustworthy, experienced handymen. All in all great service when we were pretty desperate!

August 27, 2015
Unprompted review
Rated 5 out of 5 stars

Very very good

We used My Plumber to replace 12 pairs of taps in our Museum washrooms. They came as arranged and quoted for the job, then a week later came and did the work on schedule. the plumber was an experienced professional and we were very happy with the end result.
The cost was considerably cheaper than the normal plumber we use, and was far more reliable in terms of arriving when scheduled.

I'd be very happy to recommend them to anyone else

August 25, 2015
Unprompted review
Rated 4 out of 5 stars

Very efficient

Although I didn't eventually use any of their technical services, the sales manager Behjet Abdulla was extremely professional and efficient in dealing with my complicated plumbing problem.

August 17, 2015
Unprompted review
Rated 5 out of 5 stars

Great, rapid service

Problem with a constantly flushing lavatory was speedily fixed, with excellent service both by the plumber and by Head Office. I would recommend this company very highly.

August 4, 2015
Unprompted review
Rated 2 out of 5 stars

Unreliable and not worth the hassle...

I booked a plumber to install 2 x integrated dishwashers at a commercial premises. At the time of booking I relayed to their sales manager that this was a critical installation and was prepared to book two engineers to ensure that the installation was completed in a timely manner, but was reassured that this would not be necessary.
As the plumber was scheduled to arrive I received a phone call advising that he had taken ill and was no longer able to attend. After several phone calls and much uncertainty it was agreed that an emergency plumber would be coming out to see me.
The engineer was very courteous and professional, but as he arrived so late in the day, there was just about enough time to connect the machines. The plumber also mentioned he did not feel confident in reattaching the doors, so we agreed that he would do what he could in the time allowed. The following day I had to make alternative arrangements to have the doors fitted by an secondary provider.
My final bill came to £154.50 for 1.5 hours work for which I would have expected a completed installation and a lot less wasted time and uncertainty.

July 29, 2015
Unprompted review
Rated 5 out of 5 stars

Fast, friendly, helpful, professional

When we contacted Behjet Abdulla of MyPlumber with various jobs (small and fiddly and more substantial ones) that we needed sorting, he was very helpful and responded brilliantly to our priorities. He arranged for a plumber, Eugene Ryan, to come the next day and has explained his plans to address the rest of our list. Eugene called ahead to check it was ok to arrive early and he quickly got the jobs underway. He explained clearly everything that needed doing and kept us informed throughout, which we really appreciated and has left us with everything working while other parts are ordered. We're very pleased and looking forward to working through our list! Thanks very much.

July 12, 2015
Unprompted review
Rated 4 out of 5 stars

Helpful & reliable

Behjet Abdulla could not have been more helpful when arranging for one of his colleagues to do various handyman repair jobs at my daughter's rented-out flat. The handyman turned up on time on the day arranged (23/6/15) & dealt with all the points the incoming tenants had highlighted - thanks very much.

July 6, 2015
Unprompted review
Rated 5 out of 5 stars

Great service addition

Jamie, MyHandyman, visited 3 times (2 x 1day + 1 x 1hr) recently. Jobs well done, well planned, asked timely and good clarifying questions, trustworthy, friendly, productive. Great service addition for MyPlumber fo people like me - reasonably useless at quality DIY and time-poor.

July 6, 2015
Unprompted review

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