My Rental Homes Reviews 

187
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The persons responsible for the property were quick to respond. They were helpful in explaining issues and they made sure we were fully informed about the property and the local when we arrived.

Rated 4 out of 5 stars

The villa was nice but not well equipped. No extra garbage bags, not enough toilet paper, no paper towels, and no cleaning supplies. We had to purchase all these things. Seems like they could prepar... See more

Company replied

Rated 4 out of 5 stars

Our apartment was spacious, clean and well equipped. Nunzio, Davide and their staff were helpful with touring suggestions, scheduling drivers and generally responsive to our questions and concerns bef... See more

Rated 5 out of 5 stars

Our stay at Casa Mariavittoria wa a highlight of our recent trip to Italy. The villa was extremely well maintained and had everything we need for our 5 day trip to the Sorrento area. The views fro... See more

Company details

  1. Vacation Home Rental Agency
  2. Holiday Apartment Rental
  3. Holiday Home
  4. Holiday Apartment
  5. Vacation Rental

About My Rental Homes

Written by the company

My Rental Homes by Rentals in Italy is a travel agency specialized in holiday homes and luxury villas in various locations in the Mediterranean and its surroundings.

Find the perfect holiday home in the various destinations we manage:

Holiday homes and villas in Italy

Holiday rentals in Balearic Islands

Holiday villas in Greece

Holiday homes in Morocco

If you want to go on holiday even in winter take a look at our selection of

Luxury ski chalets in Austria

Luxury ski chalets in France

Luxury ski chalets in Switzerland

All properties are carefully inspected and selected by experienced staff that chooses only the ones with the best value for money.

Be in Italy, Greece, Spain, or Israel, directly on the sea or in the hinterland; or on the slopes of the most prestigious mountains in France, Switzerland, and Austria, where the charm of the snow will literally dazzle you. 

Are you looking for total relaxation, the privacy of a hidden garden, the quiet of a historic village?

Or the pulse of a lively town, the most frenetic nightlife, the vintage atmosphere of a small town?

Do you want to walk in nature, marvel at new views, discover history, art, and culture, or experience a food and wine experience?

Do it from one of our luxury rental residences.

Book a stress-free holiday and ask us for a customized cancellation policy


Contact info

4.1

Great

TrustScore 4 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(187)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A Definite No Rent and Poor Reflection on the Management Company

Villa Valeria in Positano which is managed by My Rental Homes is perfect for a group of rowdy college students. The unit has not been physically upgraded since the 1960's and that includes the furnishings. No air conditioning anywhere. Wicker furniture in the house. Dented and scratched old furniture throughout. One bathroom has a piano stored in it! Screens are missing and torn. Unit is clean, but all is antiquated. Worst of all, the first bedroom's bed has bed bugs. Bed bug bites were significant on the guests occupying the room necessitating me to provide a prescription ointment.
Basically, the management company and owners of the unit should all be ashamed to offer this unit for rent. A very poor business decision by My Rental Homes that reflects on the poor business practices of the management company who places profits over quality. 😕

September 9, 2022
My Rental Homes logo

Reply from My Rental Homes

Dear Dr. Ronald S

We always appreciate the feedback of our customers, even when they are complaints
but we are very surprised of your so bad review because you were aware about all the limits you listed in your review.
The villa is absolutely not advertised and sold as luxury property and it is widely under the average market prices if compared to other similar properties in Positano area, because of the limits it has.
It is clearly stated in the Ad that there is no AC in the entire villa and only fans are available.
The kind of furniture you described as antique are shown in the photos of the villa you chose and they are exactly the same.
We appreciate your feedback regarding the dents and scratches and for this reason we will schedule a new inspection at the villa, even if we did our last at the beginning of this season (March 2022).
For what concern the mats bugs, actually it’s not like that, they are tiny mosquitoes that are present in the area, after all you yourself have affirmed that the property was well clened.
For that Roberta, the villa manager, has also given a protection to you and however, there is no need of any medicine to be prescribed by a doctor.
Furthermore, the piano is not in the bathroom but in a room, which is adjacent to the bathroom.
Finally, we are not ashamed to offer this unit for rent, since we exactly describe what the villa is, with strengths and weaknesses and why it has a so low cost compared to other similar properties.
The guests that have chosen during the years this villa have taken it accepting the fantastic strengths it has such as the stunning view, one-of a kind in the world and accepting the weaknesses and the limits that the villa has as for example the lack the AC.
For this reason, we will continue to suggest this villa to our customers, paying attention to those few useful aspects that you have reported to us and we invite possible future guests to read the many others positive reviews that this villa has collected also this year and even in the same month you stayed there. Please see the link of the listing below:

https://www.my-rental-homes.com/en/property/amalfi-coast/villa-valeria

We hope that you will re-consider your review, evaluating the relationship between what you paid and what you got. You can’t expect a luxury product from something that is not luxurious and it is not advertised as luxurious.

Best regards,
Guido

Rated 5 out of 5 stars

An amazing trip to Italy

The service from Nunzio for our trip to Italy was amazing we had a wonderful holiday thanks and would definitely recommend from our experience.
The trip along the Amalfi coast you arranged was a super amazing day made extra special by our driver Christian who was professional, knowledgeable and very entertaining ... thank you for a brilliant time.

September 25, 2022
Rated 5 out of 5 stars

Beautiful Villa - excellent service

I am very very happy with the villa I booked through my rental homes, the villa was beautiful and very well maintained , and the sunset views from the villa were breathtaking.

On the service and support side, my contact at my rental homes was very helpful and informative and arranged for an airport transfer to and from the villa and we also arrived to a stocked fridge which was available as a concierge service.

I will most definitely be using my rental homes again as the service and support was excellent and very likely will be returning to the same villa as it was such a lovely villa in such a beautiful location.

September 15, 2022
Rated 5 out of 5 stars

We had a brilliant stay

We had a brilliant stay, great location!
The apartment was very clean and beautifully decorated.
Check in and check out was great. Davide and Nicolo were good at keeping in touch.
Had a welcome pack for us also which was a lovely touch.
We had a late flight and we were able to leave our cases in the apartment so we could have a nice last day before our transfer.

September 16, 2022
Rated 5 out of 5 stars

AWESOME!

The owner Guido and Nunzio who assisted with reservations, transportation arrangements, and general information were awesome. The rental is beautiful, modern, clean, well equipped with amazing views! You will not be disappointed!!

September 13, 2022
Rated 5 out of 5 stars

Villa Calypso

Many thanks for a great time at the villa - everything was as described. Also the help you organised as we arrived in Capri was very much appreciated - Luigi really helped to get the holiday off to a great start and we would have really struggled to find the villa but for him.

Once again, many thanks for helping make our stay in Capri truly memorable for all the right reasons and hopefully we will return in the future.

August 27, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, We had all sorts of issues with this holiday due to covid but the staff were very understanding and super helpful. If we ever go to Italy again we would definitely book through this company.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend booking your next…

I highly recommend booking your next vacation with this company. Guido was incredibly helpful and I cannot wait to book with him again. This company is very responsive and was willing to be flexible when there were concerns with COVID. 10/10. Thank you!!!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect

Jacaranda house is in a beautiful location, has a terrific layout and furnishings, is exceptionally clean, and owners are very responsive. We loved ghe private garden and two balconies (one in each upstairs bedroom). We highly recommend.

August 21, 2022
Rated 5 out of 5 stars

The view of this home was stunning

The view of this home was stunning. Since your so high up on the mountain you can always see half of Santorini including the Airport. The house was clean and in good conditions. The night before you had a menu of different options for breakfast, and they would set the table for you and deliver you breakfast every day. The bedrooms in this house were all separate, which was nice because you had lots of privacy. You had 2 kitchens which was also very convenient. The Villa manage Dimitris did an awesome job.

August 8, 2022
Rated 5 out of 5 stars

Magical views and comfort Casa Annalu

We loved Casa Annalu and it was magical place for our family of 4 which includes 2 young adult girls. The views were unbeatable and we spent a lot of time on the large balcony. The apartment was so big, spacious, super clean and great air con. Having a washing machine was a bonus. The host was very communicative and even allowed us early access to the apartment with refreshing drinks on arrival. The location is great - near the famous Franco’s Bar, a few steps to a main bus stop to take you along the coast and a deli nearby. There are a few hundred steps to get down to the beach but that is for most places in Positano that have great views! We didn’t find the traffic noise an issue at all. We loved Casa Annalu and it made our stay in Positano even more special and would stay again.

August 5, 2022
Rated 1 out of 5 stars

Thoroughly unpleasant stay

Thoroughly unpleasant stay that doesn't even get close to the level of service that you'd expect from the price. Started with the person responsible for facilitating check-in hanging up on my face. There was a broken tile int he bathroom with some sharp shards sticking out of the wall. Property was somewhat dirty and there was still signs of trash in the kitchen. Glasses in the closet, dirty dishes in the cabinets and dishwasher not emptied. Consistent smell of gas from the stove. Rock hard mattresses. Diluted shower gels and no shampoos. No functioning entry gate remote. Lastly, the crib we had asked for was not installed and no one cared to help (also, didn't have bedsheets).

Property managers were not apologetic at all for this very long list of issues and were completely uninterested in making amendments (not a surprise given the state the property was in!). AVOID AT ALL COSTS!

August 4, 2022
Unprompted review
My Rental Homes logo

Reply from My Rental Homes

With regard to this review, regretfully this customer complain after he had left once he have spent already the whole stay without getting in touch with us during his vacation to report any type of problem, without giving us the opportunity to act and solve them.
It seemed almost a sort of strategy with the aim to get a refund.
This customer has clearly threatened us to leave a bad review if we hadn’t given him a 40% refund! He has never contacted us during his stay to highlight any of the issues he has written, if he would have done that we could have act promptly as we always do, since we take great care of our customers as you can see from the reviews already published on Trustpilot and all the others reviews platforms.
Furthermore, even Airbnb (through which the customer booked), hasn’t considered any kind of refund or compensation, after seeing the conversations between the customer and us since it was clear his bad faith.
Unfortunately, we can’t attach here any file or screenshot that can prove all that but we are at your disposal and ready to share all that with you if you tell us where to address all the documentation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look