Website was good easy to find what I was looking for. However didn't get the usual confirmation email and parcel tracking, so went through the process again think purchase hadn't gone through. Now I'v... See more
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A difficult review to write because my experience with Auto Parts was mixed – but the bottom-line is that I would buy from them again because they provided a full no-quibble refund. The product (a fro... See more
Prompt delivery, reasonable pricing, and the lamp was in good condition
I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... See more
Company replied
Company details
Written by the company
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Contact info
Brisbane, Australia
- info@myautoparts.com.au
- www.myautoparts.com.au
3.9
Great
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was easy and part…
The whole experience was easy and part arrived promptly
September 17, 2025
Everything occurred as outlined.
August 19, 2025
The service provided to the reps was…
The service provided to the reps was excellent. They went above and beyond to organise pick up of my parts. Assisted me when I accidentally ordered the wrong part and helped with the exchange.
August 19, 2025
Part turned up on time and in one piece…
Part turned up on time and in one piece and fit like a glove no complaints from me thanks again for your help
August 18, 2025
Great serviceBrisbane to Melbourne in 2 days using…
Brisbane to Melbourne in 2 days using Auspost courier !! Good tracking system and quality messaging from seller to buyer.
Breakable plastic part made safe in plenty of bubble wrap. Part as advertised.
Great service, thanx.
August 18, 2025
great communication
July 20, 2025
Thank you My Auto Parts
Hi I recently ordered a genuine Subaru headlight from My Auto Parts.
The item arrived quickly, as advertised, for a very reasonable price.
After the headlight arrived it became apparent I had ordered the wrong item.
My Auto Parts refunded my money in a professional and timely manner and I want to give them a good review because they deserve it.
You can order with confidence, they’re a business with integrity.
July 28, 2025
Unprompted review
Highly recommended
Fast. Efficient. Easy web site to navigate. Very competitive price.
July 18, 2025
Reply from My Auto Parts
A fantastic review from John! Thank you so much for your feedback! We are glad that you have enjoyed our services! Enjoy your new car part! Until the next one! Cheers!
Excellent quality and great customer…
Excellent quality and great customer service
Item in perfect condition and very reasonably priced
June 18, 2025
Reply from My Auto Parts
Awesome feedback Anne! Thank you so much for the 5-star review! We are glad that you have enjoyed our service! Enjoy your new car part! Until the next one! Cheers!
I spent 491.00 on parts ,can't get a…
I spent 491.00 on parts ,can't get a refund. In April of 2025 parts where returned via usps.stiil unresolved
June 17, 2025
Unprompted review
Reply from My Auto Parts
Hi Joe,
We're sorry to hear about your experience. Your feedback is important, and we’d like the opportunity to learn more and address your concerns directly.
Please get in touch with us at https://www.myautoparts.com.au/pages/contact so we can work towards a resolution together.
Thanks again for taking the time to let us know.
The My Auto Parts Team
Reply from My Auto Parts
Thank you for the amazing feedback Christoper! Glad we could be of assistance to you! Enjoy your new car part! Until the next one! Cheers!
Reply from My Auto Parts
Hi Dan! We appreciate you taking the time to share your feedback. We apologies for any delays you experienced. We've been handling a higher-than-usual volume of orders lately, but please know that we're actively prioritising your review and using your insights to improve our services and deliveries.
We hope you're enjoying your new car parts, and we look forward to helping you again in the future!
Cheers!
Nissan Headlights
Quick easy transaction and delivery. New headlights were great quality and fitted perfectly.
Thanks!
May 21, 2025
Reply from My Auto Parts
Thank you, Zane! We are glad that you have enjoyed our services and your new Nissan headlights! Enjoy your new car parts and until the next one! Cheers!
Prompt reply from very friendly and…
Prompt reply from very friendly and helpful staff. Quick refund of funds provided for incorrect product.
May 19, 2025
Reply from My Auto Parts
Wow, thank you for this wonderful feedback! We're so happy to hear that our team was able to provide a prompt, friendly, and helpful experience, especially with the quick refund for the incorrect product. We truly value having you as a customer and look forward to assisting you again in the future!
Very quick shipping time and part was…
Very quick shipping time and part was exactly as ordered!
May 21, 2025
Reply from My Auto Parts
Thank you for this amazing review, Ash! Enjoy your new car part! Until the next one! Cheers!
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