MyBedFrames Reviews 265

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the solid construction and appealing finishes of their purchases. Many people also commend the outstanding service, noting the ease of the ordering process and the prompt, efficient delivery. The value for money is frequently mentioned, with consumers appreciating the competitive pricing for such high-quality items. However, some customers experienced minor issues, such as missing parts or slight manufacturing defects that required adjustments. A few people also noted occasional delivery discrepancies, like items being sent to the wrong address, though these situations were generally resolved quickly and without hassle.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers are pleasantly surprised by the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy and prompt... See more

Quality

Users describe positive interactions with quality. Customers are consistently pleased with the good quality... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic and excellent... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the fantastic and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful solid oak ottoman bed ! Very heavy & sturdy ! I love it ! Excellent service & prompt delivery. A bit of feedback; the small black cloth handle supplied, isn’t sufficient or long e... See more

Company replied

Rated 5 out of 5 stars

The bed we ordered was just as we hoped, really good quality wood (scandi style bed frame), very solid and excellent finish / colour. No issues in assembling it, instructions clear and all fittings... See more

Company replied

Rated 5 out of 5 stars

Ordered the EDWARD BED FRAME Thursday evening and it was delivered on Monday! Unfortunately, the Finial knobs were missing from the packaging. I contacted MY BED FRAME and spoke to Nadia and after apo... See more

Company replied

Rated 5 out of 5 stars

I’ve waited until now as I believe it’s best to have some experience of the product before commenting on Trustpilot. It’s now 3 months since delivery and I can say there haven’t been any issues with t... See more

Company replied


Company details

  1. Bed Shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent experience

Excellent experience, from customer service as I had some questions through to delivery and the bed is exactly what we wanted at a great price.

February 14, 2025
Unprompted review
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Reply from MyBedFrames

many thanks for the review and glad the staff and of course the item met your expectations!, Thanks again for the 5 stars!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Great communication

June 11, 2025
Unprompted review
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Reply from MyBedFrames

thanks so much for the review, we're quick and we tell you how quick we're going to be - perfect! thanks for the 5 stars!

Rated 5 out of 5 stars

Good quality

I recently bought a mattress and a mattress cover. While there was a small issue with the delivery (the mattress cover was sent to the wrong address), I was very impressed with how the situation was handled.
I contacted the shop, and they responded quickly and professionally. They arranged a replacement without any hassle, which I really appreciated. Mistakes can happen, but how a company fixes them says a lot—and in this case, they were helpful and respectful.
The mattress itself is very comfortable and good quality. I'm very happy with my purchase and the customer service I received. Thank you!

April 10, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for the review and of course your patience and understanding, we live in the real world and are aware things don't always go to plan sometimes but thanks for highlighting the speed in which we sorted the issue out for you. Glad you are happy with our team and of course the quality of the mattress! Thanks again for the 5 stars!

Rated 5 out of 5 stars

Purchased the Denver fabric ottoman bed…

Purchased the Denver fabric ottoman bed in super king, fantastic bed very comfortable and have had lots of compliments.

June 9, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for the review, so glad the Denver went above your expectations and your guests are as happy as you are, hope they continue to enjoy the purchase - thanks again for the 5 stars!

Rated 5 out of 5 stars

Great quality product.New mattress 👌

Great quality product.. delivered on time.. definitely be back in the future

June 8, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for the review, brilliant to hear how happy you are with the mattress and nice to see how pleased you are with our delivery service and time, thanks again for the 5 stars

Rated 5 out of 5 stars

Bed exactly how pictured and described

Bed exactly how pictured and described, delivered on time.

June 6, 2025
Unprompted review
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Reply from MyBedFrames

Thankyou for the review, glad you're happy with your purchase and we present out goods online! hope you continue to enjoy your purchase and thanks for the 5 stars!

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service
I have bought 3 products over the past few months.
Quality extremely good.
Prompt delivery and on time.
Delivery men friendly and were kind enough to take heavy objects up stairs for us.

May 30, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased that you have found both the products and the service excellent.

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

ADVOID AT ALL COST.
YOUR ORDER WILL NOT ARRIVE AND YOU WILL SPEND ALL DAY CONTACTING BOTH THE OFFICE AND THE DRIVER BUT NO ONE WILL ANSWER THE PHONE.

May 29, 2025
Unprompted review
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Reply from MyBedFrames

sorry the order didn't go to plans on this occasion and thankyou for your patience whilst this was looked into and eventually resolved, apologies once again for the initial experience you received.

Rated 5 out of 5 stars

Armchair arrived in due time

Armchair arrived in due time, great contruction and the cheapest place I could find the chiar.

Would shop here again!

October 28, 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased that we were the cheapest option you could find and hope you will shop with us again.

Rated 5 out of 5 stars

Very good price

Very good price, delivered when they said. There’s not much else to add, other than a great service

May 18, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased that you found our service to be great.

Rated 5 out of 5 stars

I purchased a mirrored chest of drawers…

I purchased a mirrored chest of drawers and its absolutely stunning.
The delivery was smooth and had updates throughout from the purchase too the delivery, woukdnt hesitate buying from this company again

February 27, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you would not hesitate to shop with our company again.

Rated 5 out of 5 stars

Good service, exactly as described

Good service, easy to assemble, arrived when it said

March 27, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found the product easy to assemble and arrived when it should have.

Rated 5 out of 5 stars

Great Service

Purchased a table from My Bed Frames and service was outstanding. Was kept informed with delivery updates. Smooth service all round so would buy from again.

February 20, 2025
Unprompted review
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Reply from MyBedFrames

thank you for such a lovely review, a smooth service is a wonderful description, thanks again for the 5 stars!

Rated 3 out of 5 stars

Lovely bed and good service

Lovely bed and good service, nice helping men, but there was a problem with one of the plates it was not in
Line and I had to take it to get redrilled .
As it would not line up , this is my only problem love my bed .

April 18, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. Please accept our apologies regarding the plate that did not line up. We are pleased that it is now sorted.

Rated 5 out of 5 stars

Excellent service and an excellent product.

I recently purchased a console table from this company. I was unsure about the colour so messaged them for further info and was offered a wood sample. This was duly sent out within a few days. I decided to purchase the table and am delighted with it. It arrived incredibly well packaged and looks great! Really good quality. For sale on other sites for a much higher price too!! Thank you. Excellent service. Would highly recommend.

March 20, 2025
Unprompted review
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Reply from MyBedFrames

Thankyou so much for a lovely review, so glad the wood sample helped, great to see you're happy with our price!! thanks for the 5 stars!

Rated 5 out of 5 stars

What a great company this is

What a great company this is, the quality of the mattress is fantastic and the price was also fantastic. Communication was the best I have had from any company between emails and phone calls plus the driver called 30 mins before arrival and the two guys could not be any nicer and helpful.

March 31, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found our company great to deal with. I will pass your comments onto the team and thank you for choosing to purchase from our company.

Rated 3 out of 5 stars

The colour and shape of tables are…

The colour and shape of tables are lovely. Both tables were marked a little on the top of each one. We should have got back in touch with the supplier for replacements. Too much hassle returning. I’m sure they are all not like that. We would have had to uncouple them repack and ring courier for pick up.

March 14, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your feedback. We're glad to hear you appreciate the lovely colour and shape of the tables. However, we're truly sorry to learn about the marks on the tops. We were not contacted regarding this issue, so unfortunately, we didn’t have the chance to assist or offer a solution. Customer satisfaction is very important to us, and we would have been more than happy to address your concerns had we been given the opportunity.
If you would like to discuss this further or explore options to resolve the matter, please don’t hesitate to get in touch. We're here to help and ensure you have a positive experience with our products.

Rated 5 out of 5 stars

Excellent price point for top quality…

Excellent price point for top quality piece of furniture.
Site was easy to navigate and order. From paying to delivery communication was excellent and service timely.
Delivery quick and product well protected.
Highly recommend

February 24, 2025
Unprompted review
Rated 4 out of 5 stars

Quality product

Quality product, communication was good and quickly responded to my questions.
The bed base looks great and the quality seems good. Only minor gripe if the measurements. It is 5cm too wide, I have measured it several times. Not a big problem but does mean I bash my shins occasionally.

February 7, 2025
Unprompted review
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Reply from MyBedFrames

Many thanks for the review and glad the items have arrived and you are happy with the quality and look of the items, i will look into the size specifications on these items.

Rated 5 out of 5 stars

Ordered a king size oak bed

Ordered a king size oak bed
Delivery was quick and organised weighing timescale given
Bed was really easy to put together
Solid bed

January 7, 2025
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thank you for your review. We are pleased you found the bed to be solid.

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