MyBedFrames Reviews 265

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the solid construction and appealing finishes of their purchases. Many people also commend the outstanding service, noting the ease of the ordering process and the prompt, efficient delivery. The value for money is frequently mentioned, with consumers appreciating the competitive pricing for such high-quality items. However, some customers experienced minor issues, such as missing parts or slight manufacturing defects that required adjustments. A few people also noted occasional delivery discrepancies, like items being sent to the wrong address, though these situations were generally resolved quickly and without hassle.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers are pleasantly surprised by the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy and prompt... See more

Quality

Users describe positive interactions with quality. Customers are consistently pleased with the good quality... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic and excellent... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the fantastic and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful solid oak ottoman bed ! Very heavy & sturdy ! I love it ! Excellent service & prompt delivery. A bit of feedback; the small black cloth handle supplied, isn’t sufficient or long e... See more

Company replied

Rated 5 out of 5 stars

The bed we ordered was just as we hoped, really good quality wood (scandi style bed frame), very solid and excellent finish / colour. No issues in assembling it, instructions clear and all fittings... See more

Company replied

Rated 5 out of 5 stars

Ordered the EDWARD BED FRAME Thursday evening and it was delivered on Monday! Unfortunately, the Finial knobs were missing from the packaging. I contacted MY BED FRAME and spoke to Nadia and after apo... See more

Company replied

Rated 5 out of 5 stars

I’ve waited until now as I believe it’s best to have some experience of the product before commenting on Trustpilot. It’s now 3 months since delivery and I can say there haven’t been any issues with t... See more

Company replied


Company details

  1. Bed Shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely company

Lovely company, quick delivery, no complaints. Lovely tub chair fits lovely into an empty corner of our room

June 8, 2024
Unprompted review
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Reply from MyBedFrames

thankyou for the lovely review!, glad you are happy with the item and hope you enjoy the chair!! thanks again for the 5 stars!

Rated 5 out of 5 stars

I ordered a replacement mattress for my sofa bed

I ordered a replacement mattress for my 20+ year old sofa bed in my front room and I was so very happy with it. The delivery was quick and efficient. The mattress is so super comfy and your body just moulds into shape compared to my old mattress where you could feel the springs poking and the wooden slats on the fold down part - it was so uncomfortable. I have slept on the new mattress to try it out and it was like sleeping on a fluffy cloud. At Christmas when family come to stay this is going to be amazing to use. Also I bought bedding and a waterproof protector for on the top and on the bottom to keep it so clean and super fresh. Thank you so much for my new sofa bed memory foam mattress. I’m very happy with it and would highly recommend to anyone looking to buy a new one.

August 21, 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased that you find the sofa bed mattress so comfortable and hope your family sleep well whilst visiting.

Rated 5 out of 5 stars

Great Service zero issues

Website easy to access & work through to find exactly what I wanted. Good communication re: delivery
Perfect service

September 2, 2024
Unprompted review
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Reply from MyBedFrames

Thankyou for a lovely review, seems like all boxes ticked! thanks for the 5 stars!

Rated 1 out of 5 stars

To replace the size of my mattress i…

To replace the size of my mattress i have been asked £60 for no reason as the guy who deliver should be collecting the one i got. I can not see how this would cost £60.

November 18, 2024
Unprompted review
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Reply from MyBedFrames

Good morning, the review is incorrect as the incorrect size mattress was ordered. We have advised that we can exchange the mattress and the £60 charge is for carriage for the incorrect one to be returned to us if we send a courier to collect, however, this would be free of charge if you were to return the mattress to us directly.
We are sorry that there is a charge but cannot help third-party logistic charges to collect a mattress that has been ordered incorrectly. We do give all size measurements on our website to eliminate these issues and are on the telephone to answer any questions before ordering.

Rated 5 out of 5 stars

1st class service

The first mattress had a fault one quick email to company and a new one was delivered a few days later I would highly recommend this company

September 10, 2024
Unprompted review
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Reply from MyBedFrames

Many thanks for the review and glad we managed to have this corrected for you and you're happy again with the purchase, thanks again for the 5 stars!

Rated 5 out of 5 stars

Great quality

Great quality, solid piece of furniture. Actually have it for my lounge, looks great as it's a compact, comfy spring-loaded design with deep cushioning.

Delivery was quick and assembly was easy

September 7, 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found the quality great and the delivery quick.

Rated 5 out of 5 stars

Purchased a metal bedframe

Purchased a metal bedframe, I usually like to see things before buying and was really pleased when it arrived, looked better than in photos! Thank you.

September 11, 2024
Unprompted review
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Reply from MyBedFrames

Thankyou for the review, so glad you are happy with the purchase and thankyou for the 5 stars!

Rated 5 out of 5 stars

Sofa bed mattress

Purchased a memory foam sofa bed mattress as the ‘deluxe’ one that came with my sofa (from a very well known sofa company where the sale never ends…) was abysmal. My sofa is now beautifully firm, does not creak (due to crappy mattress) and guests are having a great nights sleep! Looking forward to my next mini row with the other half so I can sneak down to sleep on the sofa again. Thank you!

September 24, 2024
Unprompted review
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Reply from MyBedFrames

Thankyou for the review, glad the mattress is great and your guests are comfy!!! thanks again for the 5 stars!

Rated 5 out of 5 stars

Good service and products

I've had a good experience ordering from MyBedFrames a bed for our spare room and subsequently, a headboard to match. Ordering was easy and pretty prompt and the head board was easy to assemble.

July 10, 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Many thanks for the lovely review and glad everything received met your expectations, thanks again for the 5 stars!

Rated 5 out of 5 stars

Seemless order and delivery

Seemless order and delivery. Exactly as described. A quality product. Great service.

July 9, 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found the shopping experience seamless and quality good and service great.

Rated 4 out of 5 stars

I love the bed, instructions and fixtures not so much…

Phoenix navy blue ottoman bed - king size

I love the bed but am not the best impressed with the instructions. Even though I followed them to the letter the screws/bolts provided are to long for the thickness of the panels so you have to leave them lose otherwise they would go straight through the other side. This is something as a company that needs to be reviewed and improved.

July 1, 2024
Unprompted review
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Reply from MyBedFrames

Many thanks for the review and glad you are happy with the bed, i will have this reviewed with our warehouse team to ensure the fixings arriving with this bedframe and are correct!

Rated 5 out of 5 stars

New sofa bed mattress

I purchased a new sofa bed mattress to replace the original one that came with the sofa bed when we bought it over 14 years ago. I was getting back ache from sleeping on the old one. The new one is super comfy and there is no more back ache. Great customer service too. Gave me plenty of notice of the delivery date and the driver updated me on the time he'd be arriving so I didn't have to sit in the house all day waiting.

June 7, 2024
Unprompted review
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Reply from MyBedFrames

Thanks for the review, so glad you are finding the new mattress comfy!!, thanks for the 5 stars and hope you continue to live an ache free life!

Rated 5 out of 5 stars

Happy customer

I was very pleased with my recent bed purchase. It arrived on time and was put together with ease.
Very happy customer

July 15, 2024
Unprompted review
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Reply from MyBedFrames

That's exactly what we like to hear!!, thank you for the lovely review and for the 5 stars!

Rated 5 out of 5 stars

Metal Bed Frame purchase

From the point of ordering to the extremely quick delivery I was completely satisfied. The product was much cheaper than anywhere else and it exceeded my expectations. I would not hesitate to return to this company for future purchases. Great service and super product.

July 20, 2024
Unprompted review
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Reply from MyBedFrames

What a lovely review to receive!!, thanks again for the order and glad you were happy with the whole process, can't wait to speak to you again, thanks for the 5 stars!

Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase, I needed a bed with legs that were a few cm in due to skirting boards and couldn’t find one anywhere else. Bed had different colour options which was nice and the delivery driver was friendly and helpful. Would recommend my bed frames to family and friends.

July 26, 2024
Unprompted review
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Reply from MyBedFrames

thankyou for such a lovely review, glad you found everything you needed and are so happy to share our company with your friends! thanks again for the 5 stars!

Rated 5 out of 5 stars

Excellent service all the way through

Excellent service all the way through. Very please with our single bed bases & mattresses

July 9, 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thankyou for such a lovely review, so glad you are happy with everything!! thanks again for the 5 stars!

Rated 5 out of 5 stars

Found a great Bedroom chair at another…

Found a great Bedroom chair at another retailer. Then found these people online same chair much cheaper great delivery time. Would recommend and use again. Many thanks.

July 16, 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

what a lovely review to receive, so glad you were happy with our pricing and the way we make our deliveries. Hope you continue to enjoy your product! Thanks again for the 5 stars!

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