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My Chemist Plus Reviews 1,232

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing service, all required information provided with deep knowledge and not rushing at all. Thanks Bonita for your help. She is amazing pharmacist with lots of products knowledge. Thanks

Rated 4 out of 5 stars

Can’t fault the service overall. I had an abscess on the Friday, filled in the questionnaire, and was prescribed amoxicillin quickly. The cost is on the higher side, and the fact they don’t opera... See more

Rated 5 out of 5 stars

NHS dentist appt at least 5 weeks wait (I refuse to Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I n... See more

Rated 5 out of 5 stars

Having conducted my online consult on Wednesday afternoon. The service was exactly as described. Receiving my prescription at 09:06am on the Friday. Prompt, courteous and helpful service from start... See more

Company details

  1. Pharmacy

Written by the company

Online Pharmacy and Online Prescription Service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic Customer service from…

Fantastic Customer service from beginning to end.I ordered my Medication late Sunday Night and it was securely delivered to me Tuesday Morning.If you cannot afford the Dentist or are struggling for an appointment then this Company are your One Stop Shop.Highly Reccomended Company.I will certainly use them again.

February 27, 2024
Unprompted review
Rated 1 out of 5 stars

CRAFTY

Gaviscon Plus and after it guides you to check out it does not even tell you the amount in the bottle ie 250ml or 600 etc but it says 100kg if you select 3 bottles.

October 16, 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

We apologise for this technical error on the website. We have asked the relevant team to correct this.

Regards

Rated 4 out of 5 stars

Have sent 2 messages regarding my…

Have sent 2 messages regarding my order, had no reply to either one of them. For the price iv'e been charged, including for a next day delivery, customer service is disgusting.

Company has just been intouch and explained the delivery situation to me. They were very helpful and apologetic and have reassured me that my order is on its way. Really appreciate them getting intouch and resolving the situation......very professional and helpful.

July 30, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful!!

Incredibly useful, and easy to use site / service.
I completed the assessment questions, submitted and paid for my order. Had email confirmations every step of the way at completion. Order accepted, and later in the day I was given the Royal Mail tracking information.
Item delivered next morning!!
Thank you so much.
Helped me out massively.

June 26, 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Thank you

Rated 4 out of 5 stars

Thank God for My Chemist Plus

Thank God for My Chemist Plus. I urgently needed help with tooth abscess and medication. Local dentist shut for three-day weekend, nightmare. So I filled in a My Chemist Plus online application with my medical details and paid a reasonable price for a relatively quick delivery of medicine. A recommended and very much needed service.

May 27, 2023
Unprompted review
Rated 3 out of 5 stars

Follow up - some responses had gone into my SPAM

Issues resolved in that refund issued. All info had gone into my spam, but there had been no response to my follow up enquiry.

May 12, 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

We are sorry to learn you have had an unpleasant experience. Please can you email admin@mychemistplus.co.k and we can resolve this.

Regards

Rated 1 out of 5 stars

Order is missing

Order is missing. Tracking information says no order available even after an email saying its been dispatched and payment coming out. Can someone please get in touch with me as I haven't had a response through web chat, email or telephone.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Positive experience

Great professional service at a price but I needed pain relief and advice so I completed the online consultation and was told a dental appointment was my first point of treatment but as I'm on a waiting list and in pain I was advised on treatment I could purchase along with nhs links and information support of the medication use . The price is a little steep but was worth it I feel in my situation. The delivery was next day and great communication in my experience using my chemist plus .Thank you Shahina Mohamed

April 17, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling customer service,placed an…

Appalling customer service,placed an order for medication via their website and paid for item.I received an email later stating that I have received a refund as the item isn't in stock.What is the point in making customers input all their address and payment details if you don't have the item to sell them anyway.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant!

My item arrived the next day as promised. I will definitely use them again.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service always

Fantastic service when you can’t get an appointment for months at the dentist but you know you’ve got an abscess that is keeping you awake at night . Have recommended you to several people that have had the same problem getting appointments.yes you do pay over the top but when you’re desperate and in pain ! Thank you for a great service 5*****

February 1, 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Thank you so much.

Rated 1 out of 5 stars

Taken money but not sent product

Ordered from here on Boxing Day, money has been taken from my account, email confirmation of invoice, never got my tablets or any more email correspondence. Awful company, taken £30 with no product.

January 22, 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

Your order was canceled and refunded. Please send an email to admin@mychemistplus.co.uk and we can discuss further.

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