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My Chemist Plus Reviews 1,232

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing service, all required information provided with deep knowledge and not rushing at all. Thanks Bonita for your help. She is amazing pharmacist with lots of products knowledge. Thanks

Rated 4 out of 5 stars

Can’t fault the service overall. I had an abscess on the Friday, filled in the questionnaire, and was prescribed amoxicillin quickly. The cost is on the higher side, and the fact they don’t opera... See more

Rated 5 out of 5 stars

NHS dentist appt at least 5 weeks wait (I refuse to Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I n... See more

Rated 5 out of 5 stars

Having conducted my online consult on Wednesday afternoon. The service was exactly as described. Receiving my prescription at 09:06am on the Friday. Prompt, courteous and helpful service from start... See more

Company details

  1. Pharmacy

Written by the company

Online Pharmacy and Online Prescription Service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing service

Amazing service, all required information provided with deep knowledge and not rushing at all.
Thanks Bonita for your help. She is amazing pharmacist with lots of products knowledge.

Thanks

April 30, 2026
Unprompted review
Rated 4 out of 5 stars

Great Service

Can’t fault the service overall. I had an abscess on the Friday, filled in the questionnaire, and was prescribed amoxicillin quickly.

The cost is on the higher side, and the fact they don’t operate over weekends does delay delivery. That said, I ordered Friday night and received it Tuesday morning, which isn’t too bad considering.

If you’re in significant pain and can’t wait for a GP or dentist appointment, I’d say it’s a service worth considering.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate, regular updates on delivery status and discreet packaging, i'm super impressed with MyChemistPlus and will definately use them again.

March 20, 2026
Rated 1 out of 5 stars

Asking for payment twice!

Asking for payment twice!
Oeder cancelled with no explanation.
Can you trust these people????

February 11, 2026
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Dear Reviewer,

Thank you for your feedback. Unfortunately, we have been unable to identify any order or customer record matching the details provided. We have also checked our payment records and cannot see any instance where a customer has been charged twice around the time this review was posted.

If you have placed an order with us, please contact us at admin@mychemistplus.co.uk with your name, order number, or the email address used so we can investigate this properly.

Without further information it is difficult for us to verify the circumstances described, but we would be happy to review the matter and share the outcome here once more details are provided.

Kind regards,
MyChemistPlus Customer Support Team

Rated 5 out of 5 stars

DOCTOR SAID NO, MYCHEMIST SAID YES

NHS dentist appt at least 5 weeks wait (I refuse to
Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I needed.
Only reason not 5 stars is delivery, states order before 3:30 for next day delivery and I should think so at £5.95! However, I ordered before 12pm so well in time of deadline, so delivery next day 😊 BUT didn’t get until Tuesday and had to arrange someone to be there to sign (was not told this prior) and abscess gone from marble to golf ball

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely 5 stars

I have no hesitation in giving 5stars because both the website and order process is very easy but moreover I found them to be extremely accommodating and answered queries quickly
There were really very helpful and thanks

October 10, 2025
Unprompted review

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